- Phone: (480) 507-2419
- Visit Website
based on 84598 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jessie Baeza. was great and did a great and conscientious work. We will request him when we have the other side of house done after the holidays.
Fast, simple & effective.
Professional personnel, good communication and scheduling, timely arrival and execution at our home.
Detailed fast, and friendly!!!
Name removed
Minimal chemicals, simple cleaning process and equipment, professional and courteous staff, and the carpets looked great after cleaning.
My office does not look as clean as I thought it would. Carpeting appears dingy.
Super happy with the cleaning job done at my house. Still no stains coming back.
Fast, easy, friendly, professional!
Do you have any special products to use on carpet areas that don't come as clean looking as the rest?
We were very happy with how our cleaning turned out. The service tech was super friendly & very knowledgable, he did a great job!
The tech that they sent out was early and called ahead, was polite, and explained the whole process to me. No pushy sales tactics.
He was courteous and professional. Arrived on time and did a very good job.
Always easy to schedule, typically can schedule a day or so out. Carpet looks amazing when finished. Very professional. And I love that it's all just water; no residue or chemicals.
I paid $592.50 for you to come out and clean the tile floors in my new home, which I was required to pay in advance. When I got there later that day to start sealing the grout and tile myself, I saw piles of dirt, paint chips on the floor, puddles of water near wooden baseboards, and general debris in literally every room that was cleaned. Some was free floating, and some would come up with just some light scrubbing. A dustpan was filled with the debris that came out of a 25-30 square foot bathroom ALONE. I took pictures and videos of everything and sent them to you, asking for a refund. Because of the holidays, furniture and appliance delivery schedules, and our need to get our grout sealed so that we can move in as scheduled, I do not have time for you to come back out and re-clean.
You contacted me right away, which I appreciated. You offered to send someone back out to make it right, but I explained why we do not have time to do that, and that we had already spent the night cleaning ourselves so that we could get started on grout sealing as planned. I explained that I was only interested in a refund. You offered to come back and clean the floors and seal the grout for free, but I again reiterated that I do not have time for that at this point, nor am I interested. I just want a refund. After numerous phone calls, the best you were willing to do for me was refund me $250 of the almost $600 I paid. I told you I was unhappy with that and asked about a credit for the remaining $350, so that I could use it for a future service - even though I am not all that interested in using Zerorez ever again. You told me they would only credit me $150 toward a future service. I don't understand why you would not credit me the full amount, especially when you were willing to come back out and re-do it in the next few weeks (which, again, I just can't make work with our moving schedule). Unfortunately, a $150 credit is not enough to make me want to deal with you again in the future.
I’m really really disappointed and unfortunately will tell everyone I know not to use your service.
The technician was able to come out earlier than the scheduled time frame and he did a very thorough job in cleaning my furniture.
During the phone quote while trying to take advantage of your promotion you should state that the factory scotch guard will be stripped away and the is a fee for a new protectant.
Excellent customer service. Representative was very friendly and professional.
Excellent service from your technician!!
Chris was amazing! Very friendly and did amazing work! Went above and beyond. Will definitely hire you guys again.
On time, very knowledgeable, amazing customer service!
I love that my carpets were cleaned without chemicals. I was able to schedule an online which was super convenient and got an accurate price quote. The service was quick and efficient. And the customer service was great! Also pricing is totally fair.
Efficient and good results
My carpets always look amazing! Even when I was ready to just rip them out, ZeroRez made them look like new!
Area rug was too wet after cleaning. Sat outside in the sun several hours and was still damp. Brought it inside and we had to run fans all night to get the rug to dry.
Excellent carpet cleaning
Employee very knowledgeable and kind. Answered all our questions
Loved that I could book it online. I received a call they could arrive earlier than planned which worked out great. Matthew M. was super nice and explained to me why I was struggling getting the dirt and hair out. Then he gave me some options to keep my babies room protected. He was quick to get the job done and it looks great! No more random junk popping up from the carpet. We already made plans to get the rest of our rooms done as soon as we can. Thanks Matthew M.
Good and fast service
No chemicals, soaps, residues, and premature dirting of carpet. Very friendly, likeable, and trust worthy technician. He did a great job!
Quick, easy, no harmful chemicals that will make my dogs sick! Thank you!
Our carpet looks brand new again!!