Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84595 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 31, 2020 — Rated 10 out of 10 by H.T. Zerorez Phoenix
What do you like about our products and services?

Our technician, Wes, was very polite, knowledgeable, and thorough with his cleaning processes.
He verified what he was to do and showed the results to me as he was cleaning. (He cleaned chairs, carpet and tile in our home)
We are very pleased with his service and the results.

Report a concern   December 31, 2020 — Rated 10 out of 10 by Vern Shipley Zerorez Phoenix
What do you like about our products and services?

Efficient and effective.

Report a concern   December 31, 2020 — Rated 10 out of 10 by Ginny Renaud Zerorez Phoenix
What do you like about our products and services?

Best clean job on a very soiled white carpet. Yes it’s the BEST!!

Report a concern   December 31, 2020 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

staff is very professional, thorough and courteous...

Report a concern   December 31, 2020 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

The product was priced well and the process was very easy. Great service as well. Thanks.

Report a concern   December 31, 2020 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

My tech was awesome, did a great job. Great personality, highly recommend my service technician.

Thanks

Report a concern   December 31, 2020 — Rated 10 out of 10 by Marrissa Fischer Zerorez Phoenix
What do you like about our products and services?

The carpets dried quickly which is great for my allergies and our tech was very kind and professional

Report a concern   December 31, 2020 — Rated 10 out of 10 by N.C. Zerorez Phoenix
What do you like about our products and services?

Your products do what you say there going to do the sevice your customer service reps provide as well as your technician is awesome
Polite
Courteous
Helpful

Report a concern   December 31, 2020 — Rated 10 out of 10 by Steve Thompson Zerorez Phoenix
What do you like about our products and services?

Courteous and efficient technician (Adrian). Great cleaning job.

Report a concern   December 31, 2020 — Rated 10 out of 10 by Susan Cerasoli Zerorez Phoenix
What do you like about our products and services?

Reliable, quality work, professional employees

Report a concern   December 31, 2020 — Rated 6 out of 10 by V.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Still waiting for my carpet to dry. It has been 24 hrs.

Report a concern   December 31, 2020 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

Always great service! My eight year old carpet looks like new, and it’s because I use Zerorez
right from the start. The service trip this time was great and will call you again in six months.
Thanks!

Report a concern   December 31, 2020 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

Excellent customer service - easy to reach, very pleasant staff, rapid follow-through, thorough carpet cleaning, and prompt at appointment time.

Report a concern   December 31, 2020 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Your employee Paul was outstanding. He was patient and explained the process. He was knowledgeable and my carpets look amazing.

Report a concern   December 30, 2020 — Rated 10 out of 10 by Michelle Van Mierlo Zerorez Phoenix
What do you like about our products and services?

I felt that our technician was very polite and professional and he did a great job explaining everything.

Report a concern   December 30, 2020 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Carpet looks clean and fresh. Dries quickly.

Report a concern   December 30, 2020 — Rated 10 out of 10 by N.V. Zerorez Phoenix
What do you like about our products and services?

Dear Zerorez! You do very professional work and are , very clean and efficient, in doing all of your cleaning and work! You explained and answered lall my questions! Your tech man, cleaned my couch and it looks like new! Your cleaning tech man, was so friendly and knowledgeable and ready to do, as I ask, and in going out of his way to do a great cleaning job! I loved my bedroom carpets and he cleaned my couch to perfection! I am leaving the company’s name as a reference to use, for the new owners of our house, when we move soon. Thank you Zerorez!y

Mrs. Name removed

Report a concern   December 30, 2020 — Rated 8 out of 10 by G.H. Zerorez Phoenix
What could we do to improve?

When I asked about the "we don't move furniture" line, I asked " you don't move a coffee table from side to side to clean under it?" He said that if the wooden legs sit on the wet carpet it might stain the wood and/or the carpet. I said "don't you have styrofoam blocks you can set the furniture on?" He said yes, if you'd like us to do that, we can do it. That is not a service I should have to ask about. That should be an automatic I've-got-them-in-my-hands service. I found that petty. You are the first company I've ever had to ask to do that.

Otherwise the gentlemen were very professional, worked well as a team, and were done in about 45 min. They gave me booties to wear until my carpets dried. My carpet looks good and I'm pleased with the results.

Report a concern   December 30, 2020 — Rated 9 out of 10 by J.Y. Zerorez Phoenix
What do you like about our products and services?

I like that there aren't any chemicals used to clean carpets and rugs. Fairly easy to schedule.

Report a concern   December 30, 2020 — Rated 10 out of 10 by Christina Gratzer Zerorez Phoenix
What do you like about our products and services?

My carpets look GREAT and are soft to walk on...no crunchy feeling! The representative that came to my house was very polite and professional. He went over exactly what he was going to do before he started. When he was done he even mopped my newly installed tile floor! I highly recommend ZeroRez!

Report a concern   December 30, 2020 — Rated 10 out of 10 by W.H. Zerorez Phoenix
What do you like about our products and services?

The technicians that cleaned our carpet and chairs did a good job. They were professional, careful with our furniture. We are happy with Zerorez service.

Report a concern   December 30, 2020 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Couldn't be more pleased. Tech(truck said Ren: forget what he stated when he arrived) was great! Really took his time and got the all the nooks and crannies. Verbally covered everything and all my options. And even went over bill at time of payment. Be sure you keep this employee!
As advertised: No crunchy carpet. No icky smell. New to me home is really starting to feel like mine! :)

Report a concern   December 30, 2020 — Rated 10 out of 10 by Edmond Bilodeau Zerorez Phoenix
What do you like about our products and services?

Daniel was great! He was friendly and very professional. He did a good job. I will request for him to do my next carpet cleaning job.

Report a concern   December 30, 2020 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

I love the speedy and through service. My carpets look brand new after each service

Report a concern   December 30, 2020 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The cleaning technician was awesome. He went above and beyond to remove a pesky stain. He worked quickly and efficiently. Very nice and cordial man. Great first experience.

Report a concern   December 30, 2020 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

I like the fact that you don't use chemicals.
You do a very thorough and professional job.
The Zerorez person was friendly and careful.

Report a concern   December 30, 2020 — Rated 10 out of 10 by E.C. Zerorez Phoenix
What do you like about our products and services?

Knowledgeable and courteous employee

Report a concern   December 30, 2020 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Quick and a great job!

Report a concern   December 30, 2020 — Rated 9 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

Generally great although today we can see a couple of spots that didn’t get treated well

Report a concern   December 30, 2020 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

We have worked with Zerorez many times. The technicians always provide professional cleaning service.

Our most recent service appointment as no different. The technician called ahead and arrived exactly at the promised appointment time. The scope of work was discussed and the carpet was cleaned to new condition.


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