Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84598 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 22, 2020 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Service was fast and they did a great job

Report a concern   December 22, 2020 — Rated 9 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

Nice job!

Report a concern   December 22, 2020 — Rated 0 out of 10 by C.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpets are still dirty. We bought a shark vacuum from Costco and it picked up soo much debris. We would like a refund or a re do.

Report a concern   December 21, 2020 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Great technician and impressed with effectiveness of getting dirt out and everything drying quickly. Also, glad not to have harsh chemicals in the home.

Report a concern   December 21, 2020 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Excellent service. Polite, courteous ,informative. neat. I really was amazing at how clean the grout came up.

Many Thanks, Name removed

Report a concern   December 21, 2020 — Rated 10 out of 10 by Joann Werner Zerorez Phoenix
What do you like about our products and services?

My carpets always look like new after they are cleaned,the young man that did ours was very through and detail oriented

Report a concern   December 21, 2020 — Rated 10 out of 10 by Lloyd Kurth Zerorez Phoenix
What do you like about our products and services?

On time. Good clean. Will call again.

Report a concern   December 21, 2020 — Rated 6 out of 10 by M.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your techs seem to be run of the mill like other companies. They do not spend more time on especially soiled areas. These areas come mostly clean but not as clean as other carpet areas.
Your techs are always clean, well mannered and efficient in handling their equipment to and from the truck. We just needed a little more effort on the stair edges and the high traffic area by the outside door. Other high traffic areas he did very well.

Report a concern   December 21, 2020 — Rated 10 out of 10 by I.A.S.J.D. Zerorez Phoenix
What do you like about our products and services?

We are returning business customers. Carpets look great, tech was courteous and professional. Great experience.

Report a concern   December 21, 2020 — Rated 7 out of 10 by B.L. Zerorez Phoenix
What could we do to improve?

Tech came to the door and ready to walk into our home without any covering for his shoes. I asked if he had booties to cover his shoes and he replied I guess I can get them from my van. This is my only complaint...he was quick and explained the process but I was taken back at his response to wearing booties and that I had to ask. Maybe train all reps/techs to wear shoe coverings before entering customer homes especially the service industry Zerorez is in.

Report a concern   December 21, 2020 — Rated 10 out of 10 by Angie Diamond Zerorez Phoenix
What do you like about our products and services?

Great products and knowledgeable work force

Report a concern   December 21, 2020 — Rated 6 out of 10 by G.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This was service for my in-laws vacant home that we are getting ready for sale. While I understand their carpet was heavily soiled, I am very surprised that it couldn't get a bit cleaner. I feel badly complaining as we use your services at my home and have had very good results. Perhaps your tech did his very best and the carpet and flooring was that far gone.

Report a concern   December 21, 2020 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

I was impressed with Chris S and his on time appearance for my carpet cleaning. He explained their use of water rather than chemicals, which is the main reason I wanted to use them for my first time. There were no oders during the entire process and Chris was done in the time he said it would take. Zerorez is a very efficient, well run company.

Report a concern   December 21, 2020 — Rated 10 out of 10 by T.L. Zerorez Phoenix
What do you like about our products and services?

No chemicals and great costumer service

Report a concern   December 21, 2020 — Rated 10 out of 10 by David Rodriguez Zerorez Phoenix
What do you like about our products and services?

The quick drying process was very important. Technician was professional and thorough.

Report a concern   December 21, 2020 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

On time. Carpets look great!! Friendly staff!

Report a concern   December 21, 2020 — Rated 9 out of 10 by M.A.S. Zerorez Phoenix
What do you like about our products and services?

The customer service was outstanding. Very professional and through. We had just adopted a second dog and weren't sure if the carpet could take the abuse. The carpet looks great for the Holidays.

Report a concern   December 20, 2020 — Rated 10 out of 10 by Arleen Wilson Zerorez Phoenix
What do you like about our products and services?

Chemical free

Report a concern   December 20, 2020 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

The technician was really nice and did a good job.

Report a concern   December 20, 2020 — Rated 10 out of 10 by Casie Delaney Zerorez Phoenix
What do you like about our products and services?

Quick and it seemed to get the job done in a reasonable about of time. Appreciated the friendly Spanish speaking staff. He explained everything really well.

Report a concern   December 20, 2020 — Rated 10 out of 10 by Cali Stover Zerorez Phoenix
What do you like about our products and services?

Friendly and professional service.Quinton did an amazing job, and I really appreciated him walking us through the process and the results we could expect.

Report a concern   December 20, 2020 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

Amazingly friendly service and by far the best carpet cleaning service! We have 4 dogs and Zerorez does an amazing job getting our carpet cleaned and eliminating pet odors.

Report a concern   December 20, 2020 — Rated 10 out of 10 by Patrice Sheldon Zerorez Phoenix
What do you like about our products and services?

Clean, no smell, allergies not affected, thorough, stains gone, outstanding staff!

Report a concern   December 20, 2020 — Rated 7 out of 10 by G.W. Zerorez Phoenix
What could we do to improve?

First of all, and most important .... our technician Jesse, was awesome. Worked hard, showed care and concern for the job and our carpet, and was totally respectful. He is a great liason for your company.

He got the carpet clean, but the stains were still visible in the same places they started (using a blacklight) We had protectant on our couch from the other cleanings .... didn't stop anything from staining. The carpet had biological agent the last time, same issues ... and this time we didn't get it, and no difference. Your service people are awesome, incl the girl in the office that arranged everything (she was golden), but the process isn't convincing us anymore

Name removed

Report a concern   December 20, 2020 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Carpets looks great and I love that no chemicals are used so I feel great about it around my pets!!!

Report a concern   December 20, 2020 — Rated 10 out of 10 by Debbie Flanigan Zerorez Phoenix
What do you like about our products and services?

Your productions and cleaning is absolutely exceptional! I'm very pleased with the results. Your quality of service was more than I expected. Thank you so much.

Report a concern   December 20, 2020 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Our family just moved to Arizona. We were recommended to Zerorez by our super agent. We are so happy with the service. The technician (Brandon) was professional and informative. The place looks fantastic and he made the carpet look like new and the tiles were spotless! He also took time to explain product care and services we can use to maintain the life of the product. We would highly recommend the service!

Report a concern   December 20, 2020 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Great service

Report a concern   December 20, 2020 — Rated 9 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

Representatives show up promptly, are knowledgeable, and thorough, and courteous. The end result is very good. I have used them several times to clean tile and grout. I've always been pleased with the result.

Report a concern   December 20, 2020 — Rated 2 out of 10 by K.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I didn’t think it was worth the price and didn’t see a difference between this company and smaller owned companies which are cheaper. The technician was very nice


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