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based on 86427 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet looks clean in a short period of time. No soaked padding.
You are very professional and do a superb job.
Your people are all so nice and the guys who do the work are always efficient and polite.
The Carpets came out amazing and to note The two employees that came were so very Wonderful at explaining the process and made the whole process a Great experience.
My Wife and I want to give a Shout out to them as the house now smells Wonderful and we also showed the neighbor and saw ZeroRez there the very next day at there house. Thanks Joe and First name removed
We appreciate that chemicals are not used in the cleaning process. We are also repeat customers and have been pleased with the customer service and professionalism of your Technicians. The most recent tech that took care of our carpeting and tile cleaning mentioned that he is a training supervisor for Zerorez and it was evident that he took pride in his work. Thank you, Zerorez. We will use your services again.
First of all, I LOVE your hold messages. In the past, you have had some seriously funny hold messages that make me laugh (no matter how bad of a day I have had). Your team answered so promptly this last time that I wasn't able to enjoy any new hold messages.
Secondly, the technician that came to our house was AMAZING! We requested a special treatment on one of the areas being cleaned. The technician walked us through everything he did. He was respectful, courteous, and worked quickly. The technician is a good representative of Zerorez.
We will continue to use Zerorez for all of floor cleaning needs.
Keep up the most excellent work.
Jaini and Chris Phelps
Friendly service, carpet looks bright
Didn’t have chemical smells. The carpet was nice and soft. Darrell the gentleman that came and did the service was amazing. Good experience all the way around.
It was the best carpet cleanings experience I’ve had. The carpets turned out great and I had some issues. They smell so fresh and the drying time wasn’t bad at all. I was really impressed with the technician, Jessie. He was very knowledgeable... was prompt and finished the job in a short period of time. He has a great personality and is a real asset for your company. I will be recording you to friends.
Always do an excellent job with no residue.
The tech that came out was thorough And knowledgeable, very satisfied with Zero Rez
Always looks great. Employees are polite and well trained.
Excellent service and results - every time!
Hello the guy who cleaned my carpet was excellent and he cared and was compassionate about the customers he serves . My carpets are clean and we are happy with out work .he asked if I had questions and he did this for each area. he was awesome. thank you
Do a wonderful job and very professional.
my carpet was so wet. It was cleaned at 8 am and when I called with questions as to why it was like this. I was told it may take up to 8 hours to dry. This was probable due to excessive humidity outside. This is Phoenix Arizona the humidity level yesterday was 7%. Give me a break.. My carpet in some areas was still damp the following morning. At least it is dry now no thanks to your customer service. At least the person who did the work was nice.
Scheduling was efficient & service technician was punctual & personable.
Colon was the best at cleaning my carpet and explaining the service.
No chemicals
Quick, professional, quality service.
N/A
Great service technicians who did a super job! Office called to say they would be a little late and gave us a $45.00 discount.
Thanks,
The Allens
It did a good job on soil. Carpet and area rug look great.
Carpets look great and my technician was awesome. But there was a lot (a lot!) of a sand like white powder left all over the house that I noticed after he left So the carpets are clean-great-but my tile is a mess:( I’d like to know what the powder is and whether it’s toxic
No suggestions for improvement .
Amazing product and service!
The technician, Robert M., answered my questions and provided options for me to consider. He cleaned the areas with precision and effectively. He was very professional and efficient. I would definitely have my carpets cleaned by Zerorez in the future. Especially if Robert were to be the technician. Thank you
Spencer the technician was awesome very courteous kind and informative. A carpet looks and smells amazing
Your technician did an outstanding job. He took plenty of time to explain the process and what to expect when the job was finished. We talked about how long the job will take and he was done on time.
Our technician, Jordan, was fantastic. He was on time, communicative, friendly, and personable. He clearly explained the process and did an amazing job on our 12 year old carpets - they look almost new!