Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86427 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 26, 2021 — Rated 2 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid 230 for 30 minutes of work. The carpet doesn't even look that much different but even with my small carpet cleaner I'm still pulling up dirt. I paid you to come and clean my carpets not just to give it a once over and call it good. If I knew it was going to be a quick money grab I would have never book and will never book again in the future.

Report a concern   April 26, 2021 — Rated 10 out of 10 by N.H. Zerorez Phoenix
What do you like about our products and services?

Trayvon was awesome!!! Great customer service

Report a concern   April 26, 2021 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Great cleaning and service:)

Report a concern   April 26, 2021 — Rated 0 out of 10 by M.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpets look just like they did before the wash. I wanted to be impressed to continue to use the service but unfortunately it did not work out for me. I paid too much for something that we could’ve done ourselves :(

Report a concern   April 26, 2021 — Rated 10 out of 10 by Vicki Privette Zerorez Phoenix
What do you like about our products and services?

Feel gr8 knowing your carpet cleaning process is much better than the typical cleaning processes. Plus, your technician was gr8, very nice, competent, and answered all questions. I will be using your company for both my carpeting and my tile in the future.

Report a concern   April 26, 2021 — Rated 0 out of 10 by T.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Communication is key to everything and the main office did not communicate with the techs on site. It became a he said she said between us and the techs. I had asked to have two rooms and my stairs to be cleaned, but was told they were only aware of one room and stairs so my original quote would be off. I was moving in and wanted to make sure my carpets were cleaned and thought by having a known company that would happen. I read the positive reviews and felt like I had made the right choice. I just wish I would have had the same positive experiance. I still found spots here and there that were missed, but I was able to clean them myself.

Report a concern   April 26, 2021 — Rated 10 out of 10 by Rocky Quarlas Zerorez Phoenix
What do you like about our products and services?

The guy that came was great. Professional.

Report a concern   April 26, 2021 — Rated 9 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

No soapy substance left. Dried quickly.

Report a concern   April 26, 2021 — Rated 10 out of 10 by K.E. Zerorez Phoenix
What do you like about our products and services?

Excellent service

Report a concern   April 26, 2021 — Rated 10 out of 10 by Teresa Gamez Zerorez Phoenix
What do you like about our products and services?

Lee we ft my carpet so clean

Report a concern   April 25, 2021 — Rated 6 out of 10 by S.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our house smelled rather musty and moldy for the first few days afterwards. The technician was super nice and helpful though.

Report a concern   April 25, 2021 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

How clean and fresh everything is after treatment and the great job that the technicians do

Report a concern   April 25, 2021 — Rated 10 out of 10 by Nancy Linxwiler Zerorez Phoenix
What do you like about our products and services?

You’re guys always do a great job cleaning my very old carpet!

Report a concern   April 25, 2021 — Rated 6 out of 10 by E.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was very disappointed when the technician walked in our house without mask on . When I asked him he said we are not required, I said we have a baby here and people not vaccinated completely yet . The second disappointment is when he sprayed some chemicals or whatever before cleaning, he created very slippery areas by the outside of the door , without warning us , I almost slipped, but my daughter fell and hit her shoulder and this morning she woke up with a lot of pain.

Report a concern   April 25, 2021 — Rated 8 out of 10 by A.H. Zerorez Phoenix
What could we do to improve?

Your environmental fees, I was told 135 for three rooms of carpet and was surprised to find it was 150 not happy about that

Report a concern   April 25, 2021 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Service

Report a concern   April 25, 2021 — Rated 10 out of 10 by K.O. Zerorez Phoenix
What do you like about our products and services?

Very professional , no crunchy carpet , and tile was very clean . Joe was on time , and explained everything as he went along.
Thank you

Report a concern   April 25, 2021 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

On time & friendly.

Report a concern   April 25, 2021 — Rated 10 out of 10 by Robert Leone Zerorez Phoenix
What do you like about our products and services?

Good service. Good Product. Your tech was very clear on what he was going to do.

Report a concern   April 25, 2021 — Rated 9 out of 10 by N.P. Zerorez Phoenix
What do you like about our products and services?

Reasonable cost, friendly worker, eco friendly cleaning

Report a concern   April 25, 2021 — Rated 10 out of 10 by Anne Parker Zerorez Phoenix
What do you like about our products and services?

Very prompt , very thorough, good service and reasonably priced! Thanks for the good job, Alex!

Report a concern   April 25, 2021 — Rated 9 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

No residue on carpet

Report a concern   April 25, 2021 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Go service, good info and no scrunchy carpets

Report a concern   April 25, 2021 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

The person who did my carpets did an awesome job! They look fantastic

Report a concern   April 25, 2021 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

No smell or residue. Our old carpet came clean again.
Thank you

Report a concern   April 25, 2021 — Rated 10 out of 10 by Kari Lagof Zerorez Phoenix
What do you like about our products and services?

Chris was a friendly and honest guy. Great job!

Report a concern   April 25, 2021 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Excellent from start to finish. From ease of setting the appointment, courtesy of service providers, and quality of work. I have used ZEROREZ for years and will continue to.

Report a concern   April 25, 2021 — Rated 10 out of 10 by Alecia Nichols Zerorez Phoenix
What do you like about our products and services?

I’m so happy with the results given from this company. The service was fast and gave great results, and the technician that did the service was so friendly. I was able to make an appointment and have it done the same day I called which is amazing that they were able to come out and do it that day since I was in need of it ASAP. The price was definitely affordable as well. I will continue to use your company whenever I’m in need, thank you guys so much!

Report a concern   April 25, 2021 — Rated 10 out of 10 by Z.T. Zerorez Phoenix
What do you like about our products and services?

I like how clean the carpets gwt

Report a concern   April 25, 2021 — Rated 10 out of 10 by Barbara Meier Zerorez Phoenix
What do you like about our products and services?

Service is always exceptional


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