Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86427 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 29, 2021 — Rated 5 out of 10 by M.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Rushed through job & left base boards messy with dirt on fresh paint.

Report a concern   April 29, 2021 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Techs are wonderful - friendly and professional. Company is organized and prices are competitive. Like their approach to cleaning carpets that avoids soap that leaves soap residues. Our carpets were fully dry the following day and we were glad to put our house put back in order on clean carpets. Thanks!

Report a concern   April 29, 2021 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Your technician was great and it seems how you clean and what you use were good

Report a concern   April 29, 2021 — Rated 10 out of 10 by L.E. Zerorez Phoenix
What do you like about our products and services?

Tim Linkletter was wonderful! Very happy with how the carpets turned out and will definitely use Zerorez again.

Report a concern   April 29, 2021 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

your technicians were very professional and they went right to work. they were very courteous and explained everything

Report a concern   April 29, 2021 — Rated 10 out of 10 by Justin Bulle Zerorez Phoenix
What do you like about our products and services?

Great job and quality products Chris did a fantastic job

Report a concern   April 29, 2021 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

verry good service

Report a concern   April 29, 2021 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Dylan, the service tech, was awesome. He explained in detail the process and the cost for cleaning, and the extra scotch guard. He was very professional while still being friendly. I have already recommended ZeroRez to 2 friends and will definitely recommend your company in the future.

Report a concern   April 29, 2021 — Rated 6 out of 10 by S.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technicians were so nice, however when they left I noticed two huge scrapes on my master bedroom wall, it took the drywall and paint off. Also on a piece of furniture that I had refurbished is now damaged so it’s going to be quite a task to fix. I don’t want anybody to get in trouble. I am just super disappointed that my stuff is now ruined and I hope he is more careful in the next house. The carpet looks awesome though.

Report a concern   April 29, 2021 — Rated 8 out of 10 by C.S. Zerorez Phoenix
What could we do to improve?

Service person was great!

Report a concern   April 29, 2021 — Rated 10 out of 10 by Roberta Cruz Zerorez Phoenix
What do you like about our products and services?

I love how clean our carpets are its like they came back to life. Thank you so much I wait to get you all out again for the bedrooms

Report a concern   April 29, 2021 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

He did a very good job cleaning the carpet’s that were able to get up stains that I was not sure that would come out everything looks very nice when they were Last name removed very friendly and informative of what was going to happen

Report a concern   April 29, 2021 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

So fast and easy to schedule and the employees are so nice!!

Report a concern   April 29, 2021 — Rated 10 out of 10 by Y.P. Zerorez Phoenix
What do you like about our products and services?

Fast cleaning

Nice smell

Wonderful guys. Paul & co

Good price

Report a concern   April 29, 2021 — Rated 0 out of 10 by M.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I went with Zerorez because a friend told me that the rugs dry quickly and you don't use soap, so they stay cleaner longer and no harsh chemicals. The salesman who answered my call told me to expect 97-98% of the water would be removed. However, our experience was not a good one at all and we won't be having you come back. The technician was okay, but after everything was done and he was gone, our house stunk...really bad. And it didn't let up at all until the next morning. As for the carpets, they are okay but not outstanding and they did take a long time to dry, which is not what I was expecting. They were still damp yesterday mid morning. So, oh well....

Report a concern   April 29, 2021 — Rated 10 out of 10 by Frank Mcmahon Zerorez Phoenix
What do you like about our products and services?

The communication from the company was very good. You understood clearly when they were scheduled and when they would arrive. The service tech was prompt and very courteous. He did an excellent job cleaning our two couches. We were very pleased. We were scheduled to clean three rooms but decided it was time to replace our flooring instead. Very good service!!

Report a concern   April 29, 2021 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Very professional. The before and after is amazing. I would recommend to all my friends.

Report a concern   April 29, 2021 — Rated 10 out of 10 by Lynda Colombo Zerorez Phoenix
What do you like about our products and services?

Came on time, did a great job, very pleased.

Report a concern   April 29, 2021 — Rated 10 out of 10 by Warren Fletcher Zerorez Phoenix
What do you like about our products and services?

After vacuuming the carpet is soft and fluffy like a new carpet.

Report a concern   April 28, 2021 — Rated 0 out of 10 by E.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You couldn’t even clean half of the rugs that I needed, and the chairs you did clean
still have spots. Even the one carpet that had treatment didn’t get all spots out. Very disappointing!

Report a concern   April 28, 2021 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

The product seems to have worked. My carpets look renewed and fresh.

I appreciated Dave and his conversation. He was very knowledgeable, also worked hard to complete the job.

I already have a neighbor interested in service.

Thanks for making this a great experience!

Report a concern   April 28, 2021 — Rated 10 out of 10 by S.O. Zerorez Phoenix
What do you like about our products and services?

Robert was very friendly and courteous. He explained the process concisely and really new his stuff!

Report a concern   April 28, 2021 — Rated 10 out of 10 by V.B. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   April 28, 2021 — Rated 5 out of 10 by M.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was under the impression your “empowered water” left no residue. But all my carpets are crunchy now that they are dry. I don’t think your system is much different than all the others.
However, I was impressed with the professionalism of the young man who took care of my carpets.

Report a concern   April 28, 2021 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

I like the fact that the products are water based so they are safer for my family. The service provider was also efficient and professional.

Report a concern   April 28, 2021 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Customer service

Report a concern   April 28, 2021 — Rated 9 out of 10 by Lynne Feller Zerorez Phoenix
What do you like about our products and services?

Professional worker with lots of experience. Cleaning products appeared to work well. Notification of arrival very precise.

Report a concern   April 28, 2021 — Rated 10 out of 10 by C.J. Zerorez Phoenix
What do you like about our products and services?

Rob did a great job at our house, will use your service in future. Thanks!

Report a concern   April 28, 2021 — Rated 0 out of 10 by N.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet is fine, but the tile was just bad. There were a bunch of patches of grout that didn't get clean, it actually looked better before the cleaning, at least it was all a uniform color. I saw it before the crew left, but I thought it was just still wet in those spots.

I would understand if it was some kind of terrible stain, but I was able to take them off with just warm soapy water and a few minutes with a scrub brush.

Normally I'd have you guys come back out and fix it, but I am selling the house and had a photographer coming in the morning, so there I was, for 5 hours, till 1am, on my hands and knees scrubbing a floor I just paid zero rez 600 bucks to clean...

Dissatisfied doesn't even begin to describe my state of mind.

Report a concern   April 28, 2021 — Rated 10 out of 10 by Laura Crawford Zerorez Phoenix
What do you like about our products and services?

The fact that they don't use any soap to clean carpets. My carpets aren't "crunchy" and they dry faster and smell fresh! I've been using Zerorez for over 10 years and I will continue to use Zerorez for many more years to come.


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