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based on 84377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was excellent and the tuff stain we had is out looks great 😀
Thank You
Zero Rez uses clean products that don't make the house smell like chemicals.
Different technology to clean carpet
Have always had excellent techs come to my home and have always did an outstanding job
I was looking for exceptional service not the typical routine looks better.
Your worker was very professional and couteous.
Paul was very thorough and professional. Very friendly and fun to talk to. Great job.
Carpet cleaned well. Friendly, respectful young man with excellent customer service! He gave clear instructions on allowing the carpet to dry. He represents the company well.
Mathew and Daniel were very polite, efficient, and did a terrific job on our carpets and tile floors.
No detergent in the water for carpet cleaning. The young man who came to our home this past Wednesday was very friendly and did a good job on our carpets and cleanup.
Very thorough and respectful. Great results
Check my Google review that you acknowledge.
The man that you sent did an excellent job. The carpet had some stains that i thought might never be completely removed. He totally removed the stains and left the carpet like new. He left nothing for me to clean up. Excellent job!
The whole experience was great. Scheduling was easy, great communication, reasonable pricing and the work José did was excellent.
Very efficient process from booking to completion. Isaac was very professional and did an excellent job . The tile floors look and feel better than new. Carpet is very soft and fresh .
Thank you for great service and experience.
Always do good work and the employees are friendly! Good prices too
They did very good work on the carpet and recliner. They did a good job on the floor except one section of the floor was skipped and needs to be cleaned. It's very obvious where they missed. But the rest of the floor looks fantastic.
Great Job!
Mark was very friendly and professional. He did a great job on my carpets and chairs. I was impressed that he cleaned up the water that splattered out onto the floor. Thank you.
Seems like service has greatly gone down hill
Quick and efficient. Service associates were friendly and helpful and did a great job.
Only cleaned two the four couches and still charged close to the same price.
Your product is good but the tech you sent out was amazing. Jonah was well mannered and excellent at his job. If we he is there when need are carpets done again we would request him
The service technicians were very pleasant, helpful and all my questions were answered.
This is the second time using Zerorez. I love how good my old carpet looks. I've had this carpet for 16 years now, and though it certainly doesn't look new, it looks much better than 16 years. I am so glad I found you g
took twoand a half days to dry sevice man was great .😌
It seems to work really well.
The tech was very nice he put the booties on when looking at the carpet but when he started cleaning the booties we’re off. He was cleaning the carpet without the booties. I am having to clean my floors because of all the dirty footprints he left.
Tech was on top of everything and absolutely the best with communication and keeping me in the loop. The rating of 5 is for him. He was great.
I just can’t believe I paid over 600 dollars for that, there are new stains I saw that were not there before for some reason, and in the master bedroom we had a rug down, which obviously you can see where the rug was because it is super clean underneath it, but after the cleaning it’s still looks the same as it did before, I would assume that the dirty part that wasn’t under the rug would’ve at least been closer to what the under rug carpet looked like but it doesn’t look much different than it did before. I know the carpet was bad, and in bad shape it probably needs replaced I just was expecting something different for over 600, but I’ll also admit I’m no expert or have no experience with carpet cleaning.
Mike was very professional and provided detailed explanations on everything from start to finish!
I glanced at the edges of my bathroom tile, and saw that dark stains that I had hand-scrubbed to no avail were gone. And the sealant around the toilet was stain-free as well. This was true for all the tile edges. I knew you would do a great job on the carpet, but the tile is shining. Thank you!
I have sent an email with my feedback. I have been a longtime customer for many years. I am a real estate agent and have sent many referrals your way and always recommend your company to my clients. Someone is coming back out tomorrow to redo the job. If they are able to clean the tile and carpet, I will be happy to give a good review. Your technician told me that he was not able to get it clean because they are permanent stains that would not come out. If that is the case then I would like a refund on the carpet cleaning. Again details of my experience are in the email I sent from Email address removed they make this right.