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based on 84377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service from the two gentleman that came out was wonderful
Technician did an amazing job. Carpets look great. Je did a great job.
So far, so good.
Clean cleaning solution and friendly tech
Team was on-time, completed the cleaning quickly and did a great job
Great work!
I was very dissapointed in my technician and his attitude towards my no shoes request in house ,i understood no shoes while cleaning carperts due to fall hazard but this is not my first time using zero rez and all the other techs had no issue and was very nice no attitude when i asked no shoes they put everything near the front door before starting to minamize in and out with shoes this guy acted like who cares and stomped in and out multiple times and even put a hole in wall on stairs and never said a word to me about it ! WOW I have to say ill probobly never use them again or refer to any one .
Very efficient and friendly
I decided to add on the 4 exhaust vents in my house to the job with the expectation that the dust on the blades and in the housing would be cleaned. When actually the only things cleaned was exterior of the housing and the transformer. That was $240.00 that I should not have spent. Extremely disappointed and will not make that mistake again.
On the cleaning of our carpeted stairs the gentleman was agitated that the team that did the AC system vent cleaning did not clean the carpets while they were here. Unfortunately, we received more excuses than performance on the carpet cleaning. The lower stairs were cleaned while the upper stair section is still dirty. I guess it's time to pull out the Woolite and clean it myself.
Finally, with the amount I was charged I was rather surprised that your POS system actually contained a tip screen. My tip would be that field reps focus more on the job instead of excuses to cover their performance.
Joshua was great! The products are great for my custom furniture. The service is top notch!
I like that Zerorez is safe for pets. Always satisfied with the results.
They really clean the floor without mess
They tried to charge us extra to clean our closet carpet. We never paid anything extra to clean the carpet in any of our closets before. I refused to pay for it and at the end they clean the closets without us paying anything extra.
Very satisfied with the cleaning service and quick response.
My tech was excellent! Definitely should be considered a valuable employee!
Everything went well
Daniel did a great job cleaning my carpets. He was very helpful, friendly and professional.
No chemicals in your services and everything looks great when the cleaning was completed
Good service. Polite and efficient service people.
I have tried really hard to like Zerorez since I like the idea of no chemicals. The problem we have with Zerorez is we have had to have them come back a second time TWICE. (the first time we used them and again this time)
The techs were very nice and seemed knowledgeable. Offered to spray the bad spots and high traffic areas and a coffee stain. ( We weren't expecting miracles with those spots) They were told we had experienced a major catastrophe, with our ceiling falling in, with drywall and insulation three feet deep on the carpet. (which we cleaned up completely) That the carpet probably had insulation etc. deep in the fibers.
They spent time on pretreating but when it came time to actually using the machine to clean the carpet it was very minimal time. ( I spent more time deep vacuuming the carpet before they came then they did to use the machine to clean) They ran the machine over most of the carpet ONCE with extra swipes on the pretreated area. When the carpet was still wet it look pretty good. Once the carpet had dried there were streaks of dirt lines in several area. We called them and they came out AGAIN. The tech saw the streaks and spent exactly 11 mins with the machine to reclean the carpet. After the carpet dried again, it still looked splotchy so I took a white wet paper towel and rubbed some of the areas and the white paper towel was not so white anymore. Very disappointed and will not be using or recommending Zerorez in the future.
great job by the service man rugs looks like new
My carpet looks like brand new without the crunchy feeling the others provide. They are wonderful
Be prepared, also your guys have different ways for calculating cost. The first guy was very thoughtful, and careful. Can't say the same for second guy.
Our technician was so friendly and did a wonderful job! We will definitely use Zerorez again!
Did a great job!! Was polite
The carpet cleaner was very nice and did a good job.
I forgot my technician’s name. However he was very friendly and took the time to outline what he was going to do. When finished he showed me the work completed and wanted to know if his work was satisfactory ( it was).
We use Zerores for all of our carpets and tiles.
Reasonably priced and Daniel did a fine job.
Very thorough and educated me
I like that you used to have a roller or rake type thing for the carpet but the tech said it broke so he didn’t use it so parts of the carpet felt crunchy. Also, it was my first time using your tile service in my walk in shower and the walls weren’t cleaned??? I wasn’t happy this time.