Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 10, 2025 — Rated 10 out of 10 by Sheryle West Zerorez Phoenix
What do you like about our products and services?

I like that you are not pouring soap into my carpet, where it will attract everything in the environment into my carpet. My carpet will be cleaner longer because of Zerorez .

The service was timely, friendly , and capable. Great technician and great service at a great price.

Report a concern   June 10, 2025 — Rated 10 out of 10 by Angelina Sanchez Zerorez Phoenix
What do you like about our products and services?

Every time our offices need the area rugs and carpet cleaned, Zerorez has always provided quick schedule dates, fast/quality service and they are very reliable. Their communication is impeccable! We highly recommend Zerorez services!

Report a concern   June 10, 2025 — Rated 10 out of 10 by Michelle Paganelli Zerorez Phoenix
What do you like about our products and services?

Did a great job

Report a concern   June 10, 2025 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

The technician did an excellent job! My carpets look amazing and feel great!

Report a concern   June 10, 2025 — Rated 10 out of 10 by Lucy Hullinger Zerorez Phoenix
What do you like about our products and services?

I have used Zerorez exclusively for the past few years, to clean my carpets. With my most recent experience with Zerorez I have come to realize that you really don't know a company well, until you have had to complain and learn what real customer service is. I went from very unhappy with results and cost, to 100% satisfied. They listened to what I said, researched things on their end, and returned within a day to make things right. I will continue to use them because it seems to me that they truly care about their customers. Thank you Zerorez, for a job well done.

Lucy H.

Report a concern   June 9, 2025 — Rated 5 out of 10 by C.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You haven’t explained any rationale for two “extra” fees.

Report a concern   June 9, 2025 — Rated 10 out of 10 by Monique Newsam Zerorez Phoenix
What do you like about our products and services?

Very Professional

Report a concern   June 9, 2025 — Rated 8 out of 10 by M.L. Zerorez Phoenix
What could we do to improve?

I was told pink in particular is difficult to get out. It’s true. There has been be a better way. Other side great service and reasonable pricing.

Report a concern   June 9, 2025 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Quick and great service!

Report a concern   June 9, 2025 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

My service tech was professional, knowledgeable and did a great job with my carpet.
My thanks to him!

Report a concern   June 9, 2025 — Rated 10 out of 10 by Allison DuBois Zerorez Phoenix
What do you like about our products and services?

My floors look amazing! Our technician worked so hard and was so polite!

Report a concern   June 9, 2025 — Rated 10 out of 10 by Charmaine Heath Zerorez Phoenix
What do you like about our products and services?

He was so professional

Report a concern   June 9, 2025 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Great communication. Professional cleaner who explained the process, dry time, etc.
Thanks!

Report a concern   June 9, 2025 — Rated 10 out of 10 by Scott Gordon Zerorez Phoenix
What do you like about our products and services?

amazing company with amazing workers ... without a doubt a great operation and for sure will use them again soon

Report a concern   June 8, 2025 — Rated 10 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

Your Tech was great. He was very detail oriented, and he made our 23-year-old carpet look new again. The tile also looks great.

Report a concern   June 8, 2025 — Rated 10 out of 10 by Leilani Nissen Zerorez Phoenix
What do you like about our products and services?

The job is completed quickly and professionally.

Report a concern   June 8, 2025 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

First time using the service and my tile floors look and feel very clean. I also had an area rug cleaned that looks a lot cleaner as well!
The technician was very thorough when cleaning all the areas being cleaned.

Report a concern   June 8, 2025 — Rated 10 out of 10 by I.K. Zerorez Phoenix
What do you like about our products and services?

They are very clean and efficient.

Report a concern   June 8, 2025 — Rated 0 out of 10 by A.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Service tech Sean was very nice & did everything we expected except much of our carpet is still not dry almost 48 hours after it was cleaned even with fans on throughout the house all weekend. We are worried about how that will impact the carpet & padding long term. Most of the carpet was still soaking wet on Saturday morning so I called your office yesterday morning to ask about it. A very nice CSR scheduled a service call for tomorrow morning to check everything. Our carpet is thick, so we understand some extra dry time might be necessary, but the estimated 4-8 hours wasn't accurate at all & still wet after almost 48 hours has us extremely concerned.

Report a concern   June 8, 2025 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

I like that the carpets are clean and not crunchy. Technician, Ty, was very good!

Report a concern   June 8, 2025 — Rated 6 out of 10 by L.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Areas of carpet that were dirty before cleaning are still crusty/noticeable

Report a concern   June 8, 2025 — Rated 10 out of 10 by Bill Sundeberg Zerorez Phoenix
What do you like about our products and services?

Scheduling was easy and the guy that came out did a great job at a reasonable price. Very satisfied.

Report a concern   June 8, 2025 — Rated 10 out of 10 by Darlene Wade Zerorez Phoenix
What do you like about our products and services?

They are reliable, courteous and efficient.

Report a concern   June 8, 2025 — Rated 10 out of 10 by Cherie Johnson Zerorez Phoenix
What do you like about our products and services?

Less harsh chemicals
Quick drying
Professional employee
Respected property
Explained process

Report a concern   June 7, 2025 — Rated 10 out of 10 by T.Z. Zerorez Phoenix
What do you like about our products and services?

Carpet looks great!

Report a concern   June 7, 2025 — Rated 10 out of 10 by Marsha Doyle Zerorez Phoenix
What do you like about our products and services?

The technician did his best to eliminate the odor problem. Unfortunately it did not work. I am having the carpet removed and replaced with tile. I still have two rooms that are ok. His efforts worked pretty good in those rooms for now.

Report a concern   June 7, 2025 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

Love how clean the carpet looks. Have booked before and will again soon!

Report a concern   June 7, 2025 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

fast drying

Report a concern   June 7, 2025 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

Great service man, personable, helpful and thorough.

Report a concern   June 7, 2025 — Rated 8 out of 10 by L.P. Zerorez Phoenix
What could we do to improve?

I thought it was pretty pricey for what I got, but the technician was awesome


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