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based on 85711 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Arrived early, did a great job!
Devin called before and gave us the better estimated time of arrival. They explained how long to dry and what we needed to know. I would use them again.
Carpet was damp the next day. I was told it would be dry in about 4 hours. Otherwise am satisfied.
The carpet cleaning and additional pet treatment pulled up smells not previously there and created additional stains. We had this company treat our carpets 4 months prior and did not have this issue. When we called to ask Zerorez to correct the issue we were told that the waiver we signed did not hold the company responsible for the results of the cleaning. When we asked to speak with a manager we were told they were unavailable. When we asked if a manager would call us we were told that she could request that they call but it was not guaranteed they would call us.
He was fast, efficient and did a great job. He was very informative, friendly and on time, even a bit early. Thank you
We've used Zerorez several times over the years and have always had a good result. Out tech this most recent time, I don't recall his name, was very nice and cordial, did a wonderful job.
Ease of hiring, efficient method of cleaning and sealing. Two men work in unison to get the job done with the best results.
No chemicals
The tech, Shelly Jolly, called ahead prior to arrival, showed up on time, gave us various options for carpet cleaning and did a great job while she was here.
Ezekiel was friendly and knowledgeable. He did a great job too.
Friendly, fast thorough service.
He did a very good job
Area rug was not cleaned.
There were still spots on the tile floor.
Horrible customer service after communicating with Zerorz about our concerns.
I was very pleased with the service & how clean my area rugs look.
Anthony did an exceptional job! He was very friendly & made sure I was happy with the job he was doing. He would stop & ask me how the rug was looking while he was cleaning it. Very professional young man!!
I would highly recommend ZeroRez & Anthony!!
I was quoted a price per room. I got quoted what I believed was a fair price over the phone. That turned out to be 1/2 of the amount I was charged. Yes, the amount charged on the day of my service was literally twice the amount quoted. The technician was great and even tried to straighten it out with his manager who was not able to do anything to make it right.
Highly improbable that I use this company again.
Z arrived on time and did our stairs and tile floors. He did a great job and I would highly recommend him.
My service technician was awesome!! He did a fantastic job!
Customer service
Safe done efficiently
We are very pleased with our recent carpet cleaning feeling that it was the best cleaning we have ever received. We would like to be reminded of the young man’s name who did the cleaning’s so we could request him to clean for us in the future. He did an excellent job and we are thankful for his dedication and expertise in doing a truly wonderful cleaning. Thank you 😊
I certainly appreciate the manner in which Zerorez cleans carpets and tiles with an all natural approach--no heavy chemicals to be concerned about!
My wife and I have been Zerorez customers for 20 years, and WE WOULD NOT HAVE IT ANY OTHER WAY! Our tiles were cleaned on October 6, 2025 by two exceptional Zerorez technicians, Creed and Corey. KEEP UP THE GOOD WORK, GENTLEMEN!!!
Did very good job
Great experience from the scheduling to the amazing work produced.
Always a pleasure !
Joseph was here on time and did a great job.
Michelle Valentine was very efficient and personable. She did an excellent job with everything and had many helpful hints to share with me about the cleaning. I would ask for her again.
Name removed
Great customer service and a great job of cleaning
They make our home feel a lot cleaner.
The technicians are always professional and friendly. The carpets always look great and the chairs came out perfect
Fast service and nice workers showed up. Job well done
My carpet is still dirty, the technicians dripped filthy water all over my tile floors and just left it there. I just had surgery and had to bend over and clean it up so I didn't slip and fall. I will not be recommending zerorez as they did a very poor job. Three rooms and a hallway were done in 30 minutes as well.