Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85711 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 21, 2025 — Rated 9 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Good

Report a concern   October 20, 2025 — Rated 10 out of 10 by Barbara Kenyon Zerorez Phoenix
What do you like about our products and services?

your Service man did such a beautiful job that the carpet looks brand new.
You are professional, efficient and reasonable. Cant ask for better.

Please offer booties to your customers who will use them; that a nice gesture.
Or at the least, carry them and sell them to us at cost! that would help us with
guests.

Barbara K

Report a concern   October 20, 2025 — Rated 9 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Did a good job

Report a concern   October 20, 2025 — Rated 10 out of 10 by B.L. Zerorez Phoenix
What do you like about our products and services?

Zerorez always does a great job. Brought my carpets back to life, they look great!!

Report a concern   October 20, 2025 — Rated 9 out of 10 by H.R. Zerorez Phoenix
What do you like about our products and services?

Clean flooring.

Report a concern   October 20, 2025 — Rated 10 out of 10 by Carrie Burns Zerorez Phoenix
What do you like about our products and services?

Great experience as always. Prompt, professional and efficient.

Report a concern   October 20, 2025 — Rated 6 out of 10 by J.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Everything was fantastic except I don't understand the outrageous price for area rugs. Just put a few together and charge for another room. Geez, I've taken these out on the driveway and scrubbed them with a dish brush and Tide soap using a garden hose to rinse.

I will recommend your company for wall to wall carpet only

Report a concern   October 20, 2025 — Rated 10 out of 10 by Tammy Burge Zerorez Phoenix
What do you like about our products and services?

I have white carpets and a dog, you all make my carpets look fantastic!
You have been doing my carpets for over 10 years and I will never change!

Report a concern   October 19, 2025 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

Zerorez makes dirty carpet look new again

Report a concern   October 19, 2025 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

Quick response and very pleasant tech

Report a concern   October 19, 2025 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Love the quick dry time.

Report a concern   October 19, 2025 — Rated 9 out of 10 by B.O. Zerorez Phoenix
What do you like about our products and services?

Clean and no chemicals

Report a concern   October 19, 2025 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

The carpets always look good and feel it also after Zero Rez. The nicest part is the technician who I always ask for = Jeff Klaus. He does a great job and you know he loves his job and work. Thanks again Jeff.

Report a concern   October 19, 2025 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Ryan was very professional and cleaned our carpets very well.

Report a concern   October 19, 2025 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Zero Rez does an excellent job with carpet cleaning. We have been using them for several years, and are always pleased with the consistency and outcome. This time our technician was Temari and he was especially outstanding, addressing a few problem areas and ensuring that he did everything to make our carpets clean again. Temari was great!!!

Report a concern   October 19, 2025 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

These guys are reliable, professional and thorough! I have used Zerorez time after time because they check all the boxes! With 3 dogs the carpets can get scary! Not only do they make the rugs look new, they eliminate the dog smells! Zerorez has my highest unequivocal recommendation!

Report a concern   October 19, 2025 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Very professional, need and clean

Report a concern   October 19, 2025 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

We were very satisfied with our service. Our carpets look great.

Report a concern   October 19, 2025 — Rated 10 out of 10 by Lourdes Echagarruga Zerorez Phoenix
What do you like about our products and services?

Friendly staff. Effective product/ services. Never has been a time where I have been disappointed.

Report a concern   October 19, 2025 — Rated 10 out of 10 by Sally Johnson Zerorez Phoenix
What do you like about our products and services?

My rugs look great!!

Report a concern   October 19, 2025 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Fast, friendly and thorough.

Report a concern   October 19, 2025 — Rated 10 out of 10 by M.A.A. Zerorez Phoenix
What do you like about our products and services?

While I got different responses from different people each time I called, having an actual person come out, look at my rugs, explain the process and complete the process was very simple and very clean. The individual was knowledgeable and easy to speak with. I even decided to do my air ducts with you because of his knowledge and skill. Thank you.

Report a concern   October 19, 2025 — Rated 10 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

Courteous representative and high quality work!

Report a concern   October 18, 2025 — Rated 0 out of 10 by C.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We were overcharged for work that really wasn't complete. We had a few area rugs and stairs and were charged $220. We were told that the stairs would cost $85 - my military discount which would be $76.50, which means we were charged about $143 to clean 3 area rugs, 2 of which had areas that didn't come clean. The lady said something about a satisfaction guarantee and well I'm not satisfied. A refund of at least some of my money would make things right.

Report a concern   October 18, 2025 — Rated 8 out of 10 by J.A. Zerorez Phoenix
What could we do to improve?

Maybe have the technician wear booties because when tech left my floor was dirty from his shoes. You can see his foot prints

Report a concern   October 18, 2025 — Rated 10 out of 10 by Matt Greenwood Zerorez Phoenix
What do you like about our products and services?

Dodger gave me the best customer service and did a complete, outstanding, phenomenal job. We talked through some of the time he was here and felt like I we weren’t just talking business but as if we were talking as good friends. The previous company that I used didn’t get any stains out. Not only did Dodger get all stains out but he also got all the heavy traffic marks out as well!! I’ll definitely stick with this company for the long run!

Report a concern   October 18, 2025 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Service was great, they were able to get me scheduled the next day. Ty was friendly and great at explaining the process. He is a great asset to the zerorez team. Would highly recommend him for my next service.

Report a concern   October 18, 2025 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Service and product was exceptional.

Report a concern   October 18, 2025 — Rated 10 out of 10 by E.K. Zerorez Phoenix
What do you like about our products and services?

Pleasant and knowledgeable staff. Good products.

Report a concern   October 18, 2025 — Rated 10 out of 10 by Parmis Ehsani Zerorez Phoenix
What do you like about our products and services?

that it’s non toxic and the person cleaning did a great job


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