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based on 84376 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Communicative and personable employee. I think his name was Carl. Explained every step and was very nice.
Minimal to no product smell that would permeate the property.
Punctual, Professional and pleasant
you do a great job cleaning the carpet, service men are always polite and helpful. We do have dog our home and different options are given to clean and protect the carpet should you want to.
On-time. Technician did a great job and was very polite. Price was as expected.
This is my second or third time using zerorez, but I don't think the work is worth the money. I did not think it was worth being charged so much when I could have done the same thing with my carpet cleaner myself. I only had to hire a company because our management company required a receipt. Now, I am back at the old house today doing final things before moving and am having to do additional cleaning to the tile for spots that weren't there before. I don't think the technician is at fault as this is something I have noticed previously, its not as clean as you would think it is. I would be fine if it was the amount advertised, not the amount charged.
There were streaks left and spots that were not cleaned on the tile floor.
the tech is very professional and polite.
I was very pleased with the cleaning of my carpet done by Trayvon.
He was so knowledgeable and informative as well as very professional. I complimented him verbally face-to-face, and told him I was very happy with the way he cleaned my carpet.
I need to say that this is the second time I’ve used Zerorez, but this time really was the best job done.
On time, diligent worker.
everthing
Came on time. Did a great job
Good product. Good service.
Travon was awesome
The carpet pre-treatment product worked very well. I liked that we were able to walk on the carpet before it was completely dried.
Carpets look amazing.
The machine he used left residual on the tile floor and grout. I’m unable to remove it. A technician came out to try and remove still there. Need supervision to make decision on How to can tie ad grout.
Great job. Friendly service people. Show up on time and priced reasonably.
The price was very competitive. & I had a coupon! They arrived on time & worked efficiently. My floors look great
2nd time we used zerorez and we were not disappointed we will 100% use them for any of our carpet and floor care needs
He was very efficient knowledgeable and respectful
I just appreciate the professionalism and a good product for the money keep it up and I’ll keep using you
Professional, do a good job and reasonable pricing.
ON TIME, EFFICIENT, DID NOT PRESSURE TO DO MORE THAN i REQUESTED
Your company did not come as scheduled. I had to ask multiple times to have you guys come on the day scheduled. The technician was in a hurry and the job was not done very well. I feel that I could have done an equal or better job by renting a machine from the grocery store.
I do not think painful price for late service with bad results is good. I would appreciate if your company made things right.
Carpets are nice and clean without any weird smell. They also dry very fast.
Jordan was awesome! Gave great advice on pet stains and was thorough and efficient. Dry time was a expected! I would definitely use ZeroRez again!
Technician was very careful and cleaned problem spots repeatedly. The product is good and carpet stays clean for longer without spotting.
Carpet cleaning always looks great! No high pressure to upgrade services. Friendly employees.
For the amount of money I spent in expected for the carpets to look better. I know they are old and I was not expecting miracles but the looked no different then when I went over them with my Bissell.
The tech broke my daughters bed not just a little break but cracked the headboard. Tells me there is a boo boo finishes the job & the asks for a TIP!!!!
I called the company a few days after to let them know what had happened but I didnt want him to get in trouble because he told me some sob story about how he is raising his 2 girls on his own. But the company never even called me back to make it right! I had to buy my daughter a new head board. Unforgivable how this was handled.