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based on 85711 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The person who cleaned our carpets was very polite, efficient and professional. Will definitely request your service again
too long of a list…
Technician was very pleasant and did an excellent job of cleaning the carpet
Very knowledgable and friendly
The technician was very skilled, knowledgeable and personable. He did an excellent job.
Very professional, friendly, detailed, and fast!
The technician, Tamari was not capable of following the instructions provided to get in touch with us first at the scheduled time so we have someone meet him there to let him in. Instead, he texted an hour early asking if he could come early. I was in an appointment w/o access to my phone so did not receive his message. Once out of my appointment I responded and he wanted to know how long it would be for him to wait. It was not even the scheduled time at this point. I texted back to ask if he was waiting at the house and I received no response. After about 20 minutes a service coordinator person (female) called to say the tech was going to leave as no one has been in touch to let him in and he's waited too long. Seems they were including the time which was ahead of the appointment that he arrived early. I also had been texting & responding to his messages so that made no sense. The coordinator said once he was let in he would get ahold of me (I am in another state) to confirm what would be done and the estimate. Tamari never did that. After the service he tried texting me the invoice however it never came through. He called me and was extremely rude insisting I had to verbally give him my credit card which I told him I would not do. He argued with me for 20 minutes telling me that was the only way for me to pay. I told him I would call the office and pay online. He said that was not possible and I HAD to give my credit card to him. The conversation was heard by my family and agreed his demeanor was totally unacceptable! I did exactly as I said, called the office, they in turn emailed the invoice which I promptly paid securely online. I feel he was trying to get my credit card information nefarious. Once we had an opportunity to see the carpets which he failed to inform us about they were left with stains still. The entire interaction was terrible.
On time, great results, quick drying and good price! Very much satisfied!!
No chemicals.
Great tech - Sean
Great results
No harsh chemicals
When I called to schedule, they were very informative and asked good questions about what our needs were. The person that came to our house arrived on time, and explained the process. She was friendly, knowledgeable and considered our priorities. The dry time was a little longer than expected, probably because we keep our house temperature cooler than a lot of folks.
The price was in line with what I expected to pay.
Ease of. Scheduling,consistent communication,on time arrival of technician,great communication between tech and customer regarding scope of cleaning process and timely completion of task. Andrew was my tech and was very courteous as well as informative. He worked diligently on problem areas and completed the job efficiently and in a timely manner.Andew takes pride in his work and I highly recommend him.Tgank you ,Andrew for a beautiful job.
I was pleased and satisfied, the product delivered as advertised, The tech. worked hard and effective.
The service providers were on time, were knowledgeable about the products used and explained what they were doing and why they were doing it. They were efficient and didn’t waste any time. The end result was great and better than we could have hoped for…considering the carpet was over 27 years old. The stairway carpet looked brand new! The dry time was a bit longer because of extra treatment in certain areas, but we were informed of that. The CO2 monitor went off again later in the day, so we opened a window and turned on exhaust fans as well as our ceiling fans which we already had going to help with drying. I recommended Zerorez to my cousin!
Ty was awesome!
Great service every time.
Appreciate the professionalism and courtesy and the gentlemen that came to my house ( sorry I forgot his name) was pleasant and took good care of my house and my cleaning …. It was a pleasure!
Mario was teaching another man the right way to do each step of the cleaning process.
We had the carpets cleaned and then had them do one of our great room chairs.
Quality service… clean carpet.
The young man who came and cleaned my house was wonderful. He worked so hard to get out the stains in my carpet. He was polite and I was so pleased with his work. My husband and I will be asking for him every time we get our carpets cleaned.
Mr. & Mrs. Michael Last name removed
They did an excellent job. We're out the very next day and we're so professional and helpful.
The technician was friendly and efficient. My rugs and couches looked great!!
The techs were polite and knowledgeable. Very courteous.
They left with my carpets, tiles, and upholstery sparkling clean and smell fresh. Gotta love to come home to a sparkling clean carpets and tiles.
Thank you Zerorez!!
I’ve been using your company for years for the three room special. Now, it only applies to the first three rooms only. Up sale for everything else. I give a 10 for the technician. I’ll be looking elsewhere next time I need my carpets cleaned.
Punctual, great service
Tech was awesome
Wonderful service! Corey was right on time and did a great job cleaning both the floors and the couch and ottoman. He did a very thorough job!
My carpet and tile look great!!!
Fast friendly professional service
On time, fast service, personable and knowledgeable tech.