Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84376 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 27, 2025 — Rated 2 out of 10 by J.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Ask the person who came to my house. I had 1/2 room of carpet & you want to charge me more for doing a part (1 long cushion).
None of it total 3 rooms of carpet.

Report a concern   June 27, 2025 — Rated 0 out of 10 by C.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I am disappointed and concerned about the outcome of cleaning one of my rooms. I have taken pictures. I mentioned to the technician that I thought there was one or two pet stains. He used a light and found 3 of the worst ones. I said OK to using pet stain removers. However, the spots look worse now then prior to the cleaning. It took almost a week to dry. The spots have rings, some darker than others. As I said, I have pictures that I will gladly send. Or you can arrange a time to come and see them.

Report a concern   June 27, 2025 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Carpet stays clean fir a while after cleaning.

Report a concern   June 27, 2025 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

No chemicals! Just water! Heavy roller to help lift dirt and particles out of carpet!

Report a concern   June 27, 2025 — Rated 9 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Scheduling was easy. I love the various promos so the service is affordable. And the technician did a good job.

Report a concern   June 27, 2025 — Rated 10 out of 10 by S.D.M. Zerorez Phoenix
What do you like about our products and services?

I already gave you a feed back thank you for your cleaning. I’ve not sweep and checked it sence it’s dryer.

Report a concern   June 27, 2025 — Rated 10 out of 10 by David Cote Zerorez Phoenix
What do you like about our products and services?

Mike was very thorough. Congenial made us feel comfortable. My wife is disabled and she was a bit anxious about it, but Mike made her and me very comfortable. Great job would recommend highly.

Report a concern   June 27, 2025 — Rated 10 out of 10 by David Woolpert Zerorez Phoenix
What do you like about our products and services?

It was easy to schedule a service call.

The technician called me 15 minutes before they arrived.To let me know they were on their way.

The technician was very clean and helpful.Looked at the large grease spot.I had on my carpet and god is materials and went to work on it.

He advised me when he was Going Out to his truck to get hoses.Or more product. he continued to work on the stain until it was gone.

I would highly recommend this company and this is service technician!

Report a concern   June 27, 2025 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

everything was fine

Report a concern   June 27, 2025 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

There was no odor, the cleaned area dried quickly ( within 2 hours).

Report a concern   June 27, 2025 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Fast, polite and great service from the CSR Rep to cleaning rep.

Report a concern   June 27, 2025 — Rated 4 out of 10 by C.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Stain spray left marks on my carpet which didn’t show up until the carpet dried.

Report a concern   June 26, 2025 — Rated 7 out of 10 by B.M. Zerorez Phoenix
What could we do to improve?

Very expensive for the amount of carpet have. Wouldn’t apply the special your offering even through the square footage we had cleaned was significantly less than the max that’s offered in the deal. Three 200sqft bedrooms and a hallway, we had one bedroom, one small space and one set of stairs. I understand the stairs are the issue, but it seems extremely petty to me that someone with over 600 sqft of carpet will pay so much less than we did. Because of that, it’s very unlikely I’ll return - much less recommend. It’s a shame because I’ve used Zerorez several times over the years and had good experiences. I guess thi n s change over time.

Report a concern   June 26, 2025 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

Easy to book, on time & great results

Report a concern   June 26, 2025 — Rated 10 out of 10 by M.S.E.M. Zerorez Phoenix
What do you like about our products and services?

Great service, agent knew what he was doing and helped us save some money.

Report a concern   June 26, 2025 — Rated 9 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

Job well done, on time, careful and informative.

Report a concern   June 26, 2025 — Rated 10 out of 10 by Emma Brearley Zerorez Phoenix
What do you like about our products and services?

Matt & team were great! Informative and effective! Carpets & tile has never looked cleaner!

Report a concern   June 26, 2025 — Rated 10 out of 10 by Janis Flavin Zerorez Phoenix
What do you like about our products and services?

The technician was very contentious and polite. He did a great job!

Report a concern   June 26, 2025 — Rated 10 out of 10 by R.A.D. Zerorez Phoenix
What do you like about our products and services?

Floors and sofa look awsome! Tech was extreemly efficient and courteous. I could not be happier with the results.

Report a concern   June 26, 2025 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Very satisfied and Jose did a fine job.

Report a concern   June 26, 2025 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

The service was excellent and the representative arrived promptly. He explained everything and did a very good job,

Report a concern   June 26, 2025 — Rated 10 out of 10 by B.Z. Zerorez Phoenix
What do you like about our products and services?

The carpets feel soft and never stiff after treatment.

Report a concern   June 26, 2025 — Rated 10 out of 10 by Janice Fortie Zerorez Phoenix
What do you like about our products and services?

The technician was kind, friendly and explained all that he did. My carpets look great!! Thank you!!!

Report a concern   June 26, 2025 — Rated 10 out of 10 by Bruce Cooley Zerorez Phoenix
What do you like about our products and services?

Carpets clean and free of soap. Anthony was very professional and very nice. He did a great job.

Report a concern   June 26, 2025 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

On time, pleasant. Efficient.
Look great.
Thank you

Report a concern   June 26, 2025 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Everything went smoothly from beginning to end.

Report a concern   June 26, 2025 — Rated 10 out of 10 by Elaine Scnneider Zerorez Phoenix
What do you like about our products and services?

My technician Jose was great. He explained the process, was very thorough and professional. It was fun talking to him.

Report a concern   June 26, 2025 — Rated 3 out of 10 by D.Y. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We have completed a google review based on our duct cleaning ever- i cannot recommend this service based on our experience.

Report a concern   June 26, 2025 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

It was easy to get an appointment. Technician arrived on time and carpets look clean,

Report a concern   June 26, 2025 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Clean carpets, great price and customer service


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