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based on 84377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No residue, quick drying
Great job with friendly and courteous technicians
You were great with wanting to make the redo of my carpet right but even after a different technician redid it, it didn't change the outcome. I know the owner of Cleaning Monkeys and he came in and redid it again and it came out perfect. So I don't know what you're missing but it didn't work for me, sorry.
Very friendly when booking, received a call when they were on their way. Carpet looks great!
Ryan did an amazing job. I've had Zerorez come clean my floors a few times but for the first time I can see that Ryan actually came out and did the services requested. Amazing. I now know that it is the service technician that makes the product work.
I like that you use chemical free products. I like the quality and professionalism of your service technicians and the quality of their work.
The backs of my couch did not come clean, but the rest of the couch looks great
Sorry we’re late with the feedback! My husband forgot to forward me the first email, of course! ☺️ Our rugs didn’t need any sort of deep cleaning, so we knew the appointment shouldn’t take too much time, and it didn’t, and the tech was super pleasant.
Tech took a lot of time cleaning-
I only use zerorez for my carpet cleanings. I’ve always had a great experience. Knowledgeable techs. They take their time and are very informative.
Very professional service, outstanding job.
Friendly and knowledgeable technicians, chemical and residue free products, effective cleaning on my carpets and upholstery and leaves my carpet and fabrics soft.
Your employees are always fun, professional, kind and get the job done.
Reasonably priced, nice technicians, good results
Tile floor cleaning
My carpet is only 2 years old, and I don’t think you did a good job on the high traffic areas. I’ve used coconut cleaning in the past, and they’ve made those areas look much better.
Did not get the treatment I was looking for.
Paid $200 and could still see urine stains and the application was really quick.
My last 2 treatments were great. This time was not what I paid for
Great customer service and technician.
Clean with no residue.
The carpet cleaning is always stellar. The guy that came this time was just mediocre. I asked for booties, so I don’t have to walk on wet carpet, but he said they don’t get them anymore, so he suggested I wear socks. Yes that’s what I want to do, walk around in wet socks all day.
I understand it’s his job to just come and clean the carpets and not entertain me, but I just didn’t feel a friendly vibe from him.
I had a urine stain from my dog that passed away, and he asked me if I wanted the odor reducer at $60 and I told him no, so he used to the word, that I ‘refused’ the service…. I believe I declined and not refused. Refused a little bit of an aggressive word.
Communication with the guy was quite poor. Not very good English.
I like your ZeroRez supercharged water product. It has multiple uses & works excellent on mirrors & glass. I also want to give a compliment to my technician, Josh George. He is awesome & delivers excellent customer service every time with a job well done. I always ask for him. Please make sure he is recognized for his wonderful service!
It would have been nice to receive clarity in regards to what was being cleaned. We have a large room we have use as a living room and a dining room. The room was only cleaned by half. Unsure if it was conserved two additional room, it would have been nice to be told only half the room would be cleaned.
I like the altered PH in the water that lets the water attract the dirt and not necessitate the need for soaps and chemicals. Sine I first used Zerorez 10 to 15 years ago, I have never used another carpet cleaning service. I like the friendliness and willingness to work hard to bring my carpets back to clean again that I find in the techs.
Always do a great job and are on time! Employees are very nice and work hard to get it right. My carpets look great and are soft/fluffy. Thank you!!!
The process. Don’t like that they won’t help move any furniture
Rep was great and the house looks really nice.
Ease of scheduling on line. Variety of available time slots to choose from
Professional and did a great job
We are moving out of a rental. Scheduled cleaners come over to do a full house cleaning along with zerorez for the carpet all in the same day. Scheduled for a basic 3 room carpet cleaning. After the house cleaners were done we were not satisfied with the appearance of the tile flooring which is the majority of the house. The zerorez tech showed up and we asked if he had the time, could he clean all the tile also. Tech had no issues with our request and got straight to work. All floors look great and it was finished in a decent amount of time. Great service.