Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 20, 2025 — Rated 5 out of 10 by C.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I requested the technician who had cleaned my carpets i August of 2024. I did not get the technician is requested. The technician is did get had an attitude when I asked why he had not bothered to put the guard protectors against the corners of my furniture. He went outside and came back with only two and threw them against my entertainment center. He put the metal carpet attachment down and went to the door to pull on the hose. The attachment hit the guard and knocked it off the corner of my entertainment center. The metal attachment hit the glass door. Thank goodness it didn't break it.

Report a concern   May 20, 2025 — Rated 10 out of 10 by Cheryl Mason Zerorez Phoenix
What do you like about our products and services?

Cleans well, dries quickly

Report a concern   May 20, 2025 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Michelle was awesome and the tile and grout looked remarkable after she cleaned them!

Report a concern   May 19, 2025 — Rated 10 out of 10 by Talissa Adkison Zerorez Phoenix
What do you like about our products and services?

Excellent work and efficient! Also did my tile floors which was amazong

Report a concern   May 19, 2025 — Rated 9 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Good follow up. Techs very polite.

Report a concern   May 19, 2025 — Rated 10 out of 10 by Madison Gentry Zerorez Phoenix
What do you like about our products and services?

Anthony did a great job on our carpets! He was very thorough and the job was very well done. We were super impressed with his professionalism and the way he did the carpets!

Report a concern   May 19, 2025 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

Anthony worked really hard with great attention to detail. Fantastic, friendly, professional service!

Report a concern   May 19, 2025 — Rated 10 out of 10 by Giselle Ferreira Zerorez Phoenix
What do you like about our products and services?

Mark was very professional! Very polite.
Mark explained very well the options and the result was better than we thought because he did very well.
We will plan other rooms and stairs next time.
Mark did a difference this visit with Zero Res.
Thanks
Giselle

Report a concern   May 19, 2025 — Rated 7 out of 10 by P.T. Zerorez Phoenix
What could we do to improve?

The young man was polite and very nice and got right down to business.

Carpet, when fully dry, was not very soft.
I vacuumed it a couple of times, with no improvement.

Report a concern   May 19, 2025 — Rated 10 out of 10 by A.V. Zerorez Phoenix
What do you like about our products and services?

The technician that came was very friendly and efficient!

Report a concern   May 19, 2025 — Rated 10 out of 10 by Nancy Juarez Zerorez Phoenix
What do you like about our products and services?

Prompt, honesty, reasonable , tech are very pleasant!

Report a concern   May 19, 2025 — Rated 10 out of 10 by Alexandra Briskey Zerorez Phoenix
What do you like about our products and services?

We had a wonderful deep clean of the tile in our new rental. The grout went from black to a sparkling white!

Report a concern   May 19, 2025 — Rated 10 out of 10 by Richard Jeffers Zerorez Phoenix
What do you like about our products and services?

The cleaning and color seal of my grout looks great but more important when I pointed out tile in the closet that wasn't done, they were very professional by getting me right back on the schedule and didn't charge me any additional fees or try to put the blame on me. That's why I keep going back to Zerorez.

Report a concern   May 19, 2025 — Rated 10 out of 10 by Mike Masterson Zerorez Phoenix
What do you like about our products and services?

servive is great every tech that has done my carpets over the years has been great, Always satisfied with the job done. Zerorez is my carpet cleaning company for life

Report a concern   May 19, 2025 — Rated 10 out of 10 by Richard Rossmiller Zerorez Phoenix
What do you like about our products and services?

Great guy, very competent

Report a concern   May 19, 2025 — Rated 0 out of 10 by L.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I got a quote from you guys on one price and it ended up being a lot more.

Report a concern   May 19, 2025 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

I thought the product and service was great. My floors and carpet came out very good. The technician was very knowledgeable and very helpful.

Report a concern   May 19, 2025 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Eric was very professional and performed a great job well done!!! Zerorez is our go to company for floor care, all the others suck.

Report a concern   May 19, 2025 — Rated 10 out of 10 by David Fisk Zerorez Phoenix
What do you like about our products and services?

Did an excellent job

Report a concern   May 18, 2025 — Rated 10 out of 10 by R.R.B. Zerorez Phoenix
What do you like about our products and services?

Very consistent!

Report a concern   May 18, 2025 — Rated 10 out of 10 by S.J. Zerorez Phoenix
What do you like about our products and services?

polite, on-time. Carpets are super clean! Thank you Zerorez

Report a concern   May 18, 2025 — Rated 8 out of 10 by T.G. Zerorez Phoenix
What could we do to improve?

Keep up the good customer service my technician was awesome friendly knowledgeable and great service

Report a concern   May 18, 2025 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

On time hard working serviceman floors n carpet looks like new!!

Report a concern   May 18, 2025 — Rated 10 out of 10 by Ellen DeMarco Zerorez Phoenix
What do you like about our products and services?

Very easy to schedule. They communicated well. Great and timely service. The carpet looks great! Wonderful technician.

Report a concern   May 18, 2025 — Rated 10 out of 10 by Larry Esrick Zerorez Phoenix
What do you like about our products and services?

Shawn is the best

Report a concern   May 18, 2025 — Rated 10 out of 10 by Deana Mackey Zerorez Phoenix
What do you like about our products and services?

You did a great job and there is no chemical smell.

Report a concern   May 18, 2025 — Rated 10 out of 10 by Bruce Stauffenberg Zerorez Phoenix
What do you like about our products and services?

We thank you for your service call. Michelle was our tech and she was great and would like her back again when we need our Fall cleaning.
Bruce and Denee

Report a concern   May 18, 2025 — Rated 10 out of 10 by Joshua Candia Zerorez Phoenix
What do you like about our products and services?

Our technician was awesome. We will use Zerorez again specifically because of how professional and detail oriented he was. Did a great job!

Report a concern   May 18, 2025 — Rated 2 out of 10 by C.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We paid extra for pet stain removal and all of the stains are still very visible. These stains were one week old and the stains were treated by us within 2 hours of happening. Other stains have now become visible again now that the carpet has dried. I feel like I paid for a service that did not accomplish what was promised.

Report a concern   May 18, 2025 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

On time, professional, personable and attention to detail. Very satisfied.


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