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based on 86425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional efficient & effective
Has really brightened up my carpets
Cleaned well with no after feel of residue
Great efficient service. We only use Zerorez. Thanks to Aaron for the great service.
Kind Regards,
Last name removed
We did the deep cleaning down to the pad on all the dog pee. Jeramy was awesome and explained the process in detail to my husband and even used a black light to show the machine taking the pee out of the carpet. Jeramy used the black light to find the spots however a few spots were missed. These showed up at night and I think being that it was daytime this could easily happen. I'm very happy with the job they did and plan on having them back in 6 months to do the same treatment again.
Very quick and responsive.
Clean and friendly
Timely and fast, efficient service. Results met expectations.
The techs are more professional different equipment is used just not the carpet machine .. Thanks again for the great customer service
He did a great job and was very polite. The carpets looked great!
What I didn’t like was that he didn’t wear booties in the house and he showed up with no mask so I provided one.
The carpet looked the same. The treatment got 2 stains out but the red wine stain remained. Its old and my expectation was not high. Due to the carpet age it may not be zerorez but just the carpet. However, I dont have enough proof to recommend the company to anyone.
The gentleman that came to the house was amazing. He was polite, respected our home, explained the process to us, even warned us against putting our wood bed back on the wet carpet. He gets 10 out of 10.
Well for starters the person setting up the appointment screwed up the date. The date you guys were suppose to arrive you didn't have us in the system. A week later you show up unannounced. Come to find out out you guys didn't even write the number down for my wife's phone correctly. Two numbers were reversed. Though you had my number correct you never bothered to call me till the wrong day and you were at my door a week after you cleaned my carpet. You guys really don't know what yall are doing and one of the worst-case scenarios of communication i have ever seen. And I am military and I have seen it all. No I will use someone else in the future.
We have been having our carpets cleaned by Zerorez for a number of years, and we honestly wouldn't let any other company clean our carpets. We like the fact that no harsh chemicals are used. Our carpets look so good after they are cleaned. We love the protectant that we have applied after the carpets are cleaned as it really does help our carpets stay cleaner longer. We use the special water that we have purchased from your company on many household items.
Our technician that we had this time, Ryan, was very thorough, a hard worker, and diligently addressed any spots that were found. Thank you for your hard work.
Very profession! Excellent service!!!
Carpets turned out great and the young man doing the service well very well mannered and attentive and pleasant to talk too.
On time good service
No crunchy carpet
The person that did the service had bad BO. I requested that the person put covers on their feet because I had just had the tile cleaned. He put them on but continued to walk inside and outside which pretty much defeats the reason I wanted them on in the first place. I now have to go back and clean the tile again. He left my front door wide open the entire time. He asked to use my bathroom-I told him yes but I thought that was very unprofessional and it made me uncomfortable. When he first started setting up, I said to him, it is $135 right? To which he replied yes. So I wrote the check out and when he said he was done, I asked if I would be getting an invoice and he said yes it would be emailed to me. Then he told me the total was $150. No one told me about the extra $15 fee and he should have informed me of that when I asked about the price. It's a good thing I had some cash on me. I will be checking the carpet tomorrow and I hope they are good after they have dried. At this point, I wouldn't use Zerorez again, nor would I recommend them to anyone.
My carpets are not crunchy and your employee's are very professional.
Explaining process, time it takes to get the job done and how long it takes to dry etc
Clean without perfumes and soapy crunch after drying. My kinda clean.
Love the results without the chemicals!
Everyone was so professional.
Carpet look awesome and great tech.
ZeroRez was professional and delivered exactly what we needed. Harold was great! Our grout and tile was definitely cleaner! I definitely would use them again for any of my other rental properties.
Work extremely well.
Service professional was just that and more. Excellent work!
Evan our technician was amazing, so helpful and explained everything. The carpets can out like new.
Always do a great job - carpets are clean and techs are professional. Like that there are no chemicals.
Nice job
My carpet has never been cleaner! It is so soft and fluffy