Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84592 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 8, 2021 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Used your company multiple times, but this was the best result I have ever gotten! Your employee did the best job!

Report a concern   March 8, 2021 — Rated 10 out of 10 by Dennis Shackley Zerorez Phoenix
What do you like about our products and services?

Excellent staff that does a professional job each and every time I have used them.

And I will continue

Report a concern   March 8, 2021 — Rated 10 out of 10 by Susan Van Valkenburg Zerorez Phoenix
What do you like about our products and services?

I have always had great caring friendly service people. The carpets look like new!

Report a concern   March 8, 2021 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

Our rep was great and friendly.

Report a concern   March 8, 2021 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

The technician was very thorough and informed. He took his time to make everything right. The carpet really looks clean after this treatment.

Report a concern   March 8, 2021 — Rated 10 out of 10 by Bill Hansen Zerorez Phoenix
What do you like about our products and services?

Not as wet and clean

Report a concern   March 8, 2021 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Always love having your company come in to clean for us...The person that did the work was great. The smell wasn't quite , I asked him and he said he put some other product for the person before us ...It actually smelt like dirt! lol so my home and office smelt like that for a day or two!

Report a concern   March 8, 2021 — Rated 10 out of 10 by Jamie Virtue Zerorez Phoenix
What do you like about our products and services?

We love Zerorez!! We’ve had our carpets cleaned several times and just had our tile done. We were amazed at how fantastic the tile looks!!! Your techs are always on time, professional and so a great job!!

Report a concern   March 8, 2021 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Great service all around! Highly recommend.

Report a concern   March 8, 2021 — Rated 10 out of 10 by Ruth Hernandez Zerorez Phoenix
What do you like about our products and services?

Joshua was awesome. Was on time. Provided sample of the work before he started. Explained the process. I would highly recommend this company to perform cleaning of carpet and tile.

Report a concern   March 8, 2021 — Rated 10 out of 10 by M.Z. Zerorez Phoenix
What do you like about our products and services?

Excellent cleaning. Removed stains completely. Carpet is as soft as it has ever been.

Report a concern   March 8, 2021 — Rated 10 out of 10 by Sarah Keever Zerorez Phoenix
What do you like about our products and services?

The service man was very friendly and knowledgeable. He explained the treatments to get rid of pet stains as well as allowed me to watch while it was being preformed. The carpets came out clean, free of odor, and had a quick dry time!

Report a concern   March 8, 2021 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

The technician came out and was very courteous and professional.

Report a concern   March 8, 2021 — Rated 2 out of 10 by S.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We had the kid come in and clean both new tiled showers (only 2 months old). Nothing against the kid he was very friendly. But for $330 for him being here for 1 hrs. Very disappointed on how it turned out. I would have paid my own kids half of that and they would have done a lot better job. And sealing the grout line....half of them weren't even touched with sealant. As of right now I'm not impressed and you were highly recommended from friends.

Report a concern   March 8, 2021 — Rated 10 out of 10 by P.W. Zerorez Phoenix
What do you like about our products and services?

I know the ionized water cleans. I have watched it take up unbelievably stubborn dirt. I like the claim (believable, I'm sure) that the water also does not leave a residue in the carpet that will attract dirt more quickly that other cleaning solutions. The worker who came to my home did an excellent job. He was very conscientious and thorough.

Report a concern   March 8, 2021 — Rated 5 out of 10 by J.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The “impression” that I got from the person on the phone was that everything would look like new. It is definitely cleaner but not really what I expected even after a second attempt on some grout areas. Maybe my expectations were too high

Report a concern   March 8, 2021 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Carpet does not crunch when walking in it when it dries. No foul odor. Carpet dried quickly.

Report a concern   March 8, 2021 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

From a friends referral we had the carpet cleaned. Very pleased. I will defiantly look into other services and will refer others to you. Carpet looks great.

Report a concern   March 8, 2021 — Rated 9 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

It was quick, no chemicals and knowledgeable tech.

Report a concern   March 8, 2021 — Rated 10 out of 10 by Randy Koontz Zerorez Phoenix
What do you like about our products and services?

Zerorez did a very good job on our carpets and a great job on our wool rugs and our expensive Asian rugs. My wife and I were both pleased!

Report a concern   March 8, 2021 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Had carpets cleaned as well as a large sectional couch I had purchased used. I cannot stress how amazing the couch looks now! The tan microfiber looks and feels brand new with no harsh chemical odors from cleaning. Service was timely, professional, and worth the money.

Report a concern   March 8, 2021 — Rated 10 out of 10 by Denise Jackson Zerorez Phoenix
What do you like about our products and services?

I like that your product doesn't have a lot of chemicals. We have an older dog and I didn't have to worry about the dog getting sick from the carpet cleaning solution. The technician was also fast, friendly, and efficient.

Report a concern   March 8, 2021 — Rated 10 out of 10 by N.W. Zerorez Phoenix
What do you like about our products and services?

Carpet & floors look great

Report a concern   March 8, 2021 — Rated 10 out of 10 by C.O. Zerorez Phoenix
What do you like about our products and services?

I liked the service I had done on my tile. It looks great.

Report a concern   March 8, 2021 — Rated 7 out of 10 by C.C. Zerorez Phoenix
What could we do to improve?

the price for cleaning a sofa ($130.00) seems very high in comparison to the square footage of the sofa to the square footage of a room ($50.00) Also, the price of $35.00 per room for stain protection is high. Reasonable would be $35.00 for all rooms cleaned, not per room.

Would I use your company again? Not sure. Shawn was a good tech, but your prices seem high, and I had to do the heavy work, move furniture, pre vacuum etc.

For the total price I paid $315.00, I would expect more from your company.

Maybe cut down your advertising budget, and pass the savings to the customer.

Overall, a 3 rating, and no pass it forward to friends.

Report a concern   March 8, 2021 — Rated 4 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was great I was very comfortable and happy with him. However, I paid 865 dollars to have red stains and pet stains removed in 2 rooms. Almost 1000 for two rooms...the per stains are still visible and there are still pink spots where some of the red was.

Report a concern   March 8, 2021 — Rated 10 out of 10 by Arron Adams Zerorez Phoenix
What do you like about our products and services?

They were on time, professional, and did a great job.

Report a concern   March 8, 2021 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

So far the carpet is looking really great. The nap was raised during cleaning and it is still looking good five days later.
Tom was an excellent tech . He shared knowledge of the process, and cleaned up after himself!

Report a concern   March 8, 2021 — Rated 10 out of 10 by Marie Szymanski Zerorez Phoenix
What do you like about our products and services?

Trevon did a great job on all my carpets. Was courteous and professional. I’m pleased how my pet urine carpet was treated.
Thank you

Report a concern   March 8, 2021 — Rated 10 out of 10 by Lisa Harris Zerorez Phoenix
What do you like about our products and services?

I used Zerorez for the carpet cleaning of my previous home at move out as well as for move in at our new home. Both technicians were knowledgable, quick, and efficient. I plan to have them out again soon for couch cleaning. Their online scheduling system was very convenient as well.


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