Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86425 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 3, 2021 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Awesome job on our area rug before our move out of state. Thanks so much it looks like new!!

Report a concern   June 3, 2021 — Rated 10 out of 10 by Thomas Nannetti Zerorez Phoenix
What do you like about our products and services?

Very Professional Staff and Cleaners. Got both houses done within 3 days at perfectly scheduled times.

Report a concern   June 3, 2021 — Rated 8 out of 10 by R.F. Zerorez Phoenix
What could we do to improve?

I have used your service for many years and have been completely happy. However this time was a little different. I had a couple of stains that were worked on twice and one got a little better but did not get completely removed the other stain was just made bigger! After 2 tries I have given up so not sure why this time was different? Chris and his partner we very willing to help get the work done right but after working for over an hour it didn't help much?
First name removed

Report a concern   June 3, 2021 — Rated 10 out of 10 by Kelly Stephans Zerorez Phoenix
What do you like about our products and services?

customer service, professionalism, product knowledge

Report a concern   June 3, 2021 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Another great carpet cleaning by Zerorez! The technician was professional and thorough, and my carpets looked really good.

Report a concern   June 3, 2021 — Rated 7 out of 10 by M.J. Zerorez Phoenix
What could we do to improve?

Vacuum first. Every other company I used vacuumed first, so this time I didn't. Until the guys showed up and said they don't vacuum. Then I was frantic on a conference call trying to vacuum at the same time. A pre warning would have been nice.

Report a concern   June 3, 2021 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Clean the carpets fantastically and the serviceman was professional friendly and efficient.
Thank you

Report a concern   June 3, 2021 — Rated 9 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Promptness and very thorough

Report a concern   June 3, 2021 — Rated 10 out of 10 by L.Y. Zerorez Phoenix
What do you like about our products and services?

$30 fee to go up one flight up stairs? Outrageous

Report a concern   June 2, 2021 — Rated 10 out of 10 by C.A.B. Zerorez Phoenix
What do you like about our products and services?

Tech was efficient, knowledgeable, and polite. Was willing to work with me to ensure all my expectations were met.

Report a concern   June 2, 2021 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Quick and professional! Great job on the carpets.

Report a concern   June 2, 2021 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Came earlier than promised. Done in under an hour. Very courteous team from making the appointment, to the cleaning crew! And, dried quickly!

Report a concern   June 2, 2021 — Rated 10 out of 10 by Tina Thompson Zerorez Phoenix
What do you like about our products and services?

Able to schedule the appointment on line and there was plenty of immediate availability. The service tech did a great job; the carpets look amazing.

Report a concern   June 2, 2021 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Great job ... solved my issues and it was fast and very professional

Report a concern   June 2, 2021 — Rated 10 out of 10 by Karen Cook Zerorez Phoenix
What do you like about our products and services?

Great service. The carpet turned out beautifully. And my area rugs. They look like new. Aron was kind and worked quietly and diligently. I would recommend Zerorez to anyone looking for a safe way to get their carpets cleaned.

Report a concern   June 2, 2021 — Rated 10 out of 10 by Shari Paris Zerorez Phoenix
What do you like about our products and services?

Not only is the cleaning thorough but the technicians are always friendly and knowledgeable. When my children were younger they would always get ill after carpet cleaning. In a last ditch effort to find a carpet cleaning company that could really make a huge difference to my carpets and keep strong chemicals out of my home I tried Zerorez and have never looked back!! I would definitely recommend this company to anyone with carpet!!!!

Report a concern   June 2, 2021 — Rated 10 out of 10 by Charlene Crosby Zerorez Phoenix
What do you like about our products and services?

The cleaning is outstanding, the technicians are efficient and friendly and its easy to schedule
the services. They send your estimate, keep you posted as to arrival time and are prompt. Great place and will continue to use them. Also prices are reasonable given how good the carpet is cleaned!

Report a concern   June 2, 2021 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Reasonable prices and always on time!

Report a concern   June 2, 2021 — Rated 6 out of 10 by C.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Scheduling was easy and the man who came was very polite, and prompt. I had my couch cleaned and it really wasn’t super dirty but you could see on the edges where it was starting to get a little dirty. I thought this would be an easy task since the couch didn’t have any heavily soiled areas or major stains anywhere. Unfortunately the edges look exactly the same as they did before he started cleaning.

Report a concern   June 2, 2021 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

On-time, professional and friendly service.

Report a concern   June 2, 2021 — Rated 10 out of 10 by S.U. Zerorez Phoenix
What do you like about our products and services?

Lindsey in customer service is great. Very helpful and knowledgeable.

We had some streaks in one of the three carpets we had cleaned. We were four days past the 30 day guarantee period but Lindsey went the extra mile to talk with her manager to honor the guarantee. She scheduled us for the very next day. Tim, the technician, came out, looked at the carpet and cleaned the entire carpet because once i moved the furniture out of his way he could see additional streaks. He took his time to be sure the job was completed properly. Tim did an excellent job and I'd highly recommend him.

Tim also talked to us about the zerorez water and their other cleaning services.

We are very pleased with the carpet cleaning results and the excellent customer service!

Report a concern   June 2, 2021 — Rated 10 out of 10 by Dorinda Roberts Zerorez Phoenix
What do you like about our products and services?

It worked good. Friendly service.

Report a concern   June 2, 2021 — Rated 5 out of 10 by K.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I feel like In the past when I have used your services my carpets have come out much better In my babies room where he shook a bottle on to the carpet it was still all crusted over when I went upstairs after the floors had dried. And I have told them ahead of time about the spot but it looked untouched. Also instead of the carpets not being all stiff after getting cleaned they were and a lot of spots were still left on our carpets in areas that are not things that would not have come up It stinks because you trust that the guys are done especially when I ask and they say they came clear. I just think that amount of money that I sent that I would use any other company because the benefits that I thought I was supposed to get like the carpets not being stuff I didn’t get it so I definitely won’t be using you guys again

Report a concern   June 2, 2021 — Rated 10 out of 10 by Jim Pagett Zerorez Phoenix
What do you like about our products and services?

The guy doing the work was professional and efficient. He was great!
Carpets looked beautiful!
Thank you,
Caroline

Report a concern   June 1, 2021 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Luis your techinician was very professional and we liked his attention to detail.

Report a concern   June 1, 2021 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

You are reliable, and you do a great job.

Report a concern   June 1, 2021 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

II like that you do not use harsh chemicals. The scheduling and customer service was easy, friendly, and inviting. Trey, my technician, was very warm and kind. I have recommended your company to many families and asked them to request Trey.

Report a concern   June 1, 2021 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

bottom line is they do a good job. The results speak for themselves

Report a concern   June 1, 2021 — Rated 10 out of 10 by Ken Cal Zerorez Phoenix
What do you like about our products and services?

Very thorough clean of worn out office carpet. Never thought our carpets could look this good again!

Report a concern   June 1, 2021 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

excellent service, on time, neat and tidy!
great job!


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