Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86424 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 8, 2021 — Rated 3 out of 10 by A.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Sloppy job

Report a concern   June 8, 2021 — Rated 10 out of 10 by Stephanie Waaramaa Zerorez Phoenix
What do you like about our products and services?

Colton was my technician. He was very knowledgeable and friendly. He did a wonderful job cleaning my tile and grout. It looks brand new. As do my couches and area rug. I highly recommend Zeroez.

Report a concern   June 8, 2021 — Rated 10 out of 10 by Katherine Wimmer Zerorez Phoenix
What do you like about our products and services?

Always professional, always on time and they do an amazing job! The carpet stays clean longer, too!

Report a concern   June 8, 2021 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Our technician was excellent, explained everything and was very thorough!

Report a concern   June 8, 2021 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

I was very happy with the service. The tech was on time, very courteous, and very professional. Thank you

Report a concern   June 8, 2021 — Rated 7 out of 10 by N.C. Zerorez Phoenix
What could we do to improve?

I mean the cleaning was nice, it’s just REALLY EXPENSIVE. I mean people can’t believe it costs as much as it did to get done what we had done.

Report a concern   June 8, 2021 — Rated 10 out of 10 by E.D.F. Zerorez Phoenix
What do you like about our products and services?

The courtesy and the professionality of Our technician. The job was well done and got great results!
Will call again.

Report a concern   June 7, 2021 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

They did an excellent job. I will use them on all my future jobs.

Report a concern   June 7, 2021 — Rated 9 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

No residue.

Report a concern   June 7, 2021 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

Zerorez came to the rescue for us. They were able to come out same day we called. Our carpets look fantastic!!! Highly RECOMMEND this company. Our service tech was very knowledgeable, friendly and professional. Need your carpets cleaned with no hash chemicals CALL ZEROREZ

First name removed from Queen Creek

Report a concern   June 7, 2021 — Rated 10 out of 10 by V.B. Zerorez Phoenix
What do you like about our products and services?

The product you use seems to work very well

Report a concern   June 7, 2021 — Rated 7 out of 10 by M.B. Zerorez Phoenix
What could we do to improve?

The cleaning took 9 hours. I understand that we had pet urine in a lot of places, but we did not know that originally.
My biggest concern when I scheduled was my downstairs room and that room was done is a rush and doesn't even look like it was cleaned.
I would have rather not done the upstairs and all the pet treatment and just done the downstairs better.
I am reasonable and again I understand that we had a lot of pet urine spots - again I knew we might have some but had no idea the amount until the tech showed us.
I appreciate that and the tech was very nice. But we had to cancel plans and I am so disappointed in the downstairs room. I didn't expect to have new looking carpet, but I did expect it to at least look cleaned.

Report a concern   June 7, 2021 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

Everything was great the tech was very detailed on explaining the process and explained my tile and even checked if it was colored or not which I thought was really great. My 9 month old son was with me and he was very understanding when I needed to get into another room. Our tech was very professional and friendly and I felt he truly cared about the service he was providing. My only complaint is that I wish he would have reached out because he was early but other than that our service and results were incredible.

Report a concern   June 7, 2021 — Rated 10 out of 10 by A.J. Zerorez Phoenix
What do you like about our products and services?

Good work..nice techs..reasonable price

Report a concern   June 7, 2021 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Alex was very professional and got a stain out that the last two cleaners couldn't remove. I love your company.

Report a concern   June 7, 2021 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Friendly & respectful staff that are knowledgeable and efficient. Great job!

Report a concern   June 7, 2021 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Excellent cleaning and spot removal!

Report a concern   June 7, 2021 — Rated 9 out of 10 by Robert Napier Zerorez Phoenix
What do you like about our products and services?

It was very clean when they were done

Report a concern   June 7, 2021 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Easy quick very clean

Report a concern   June 7, 2021 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Very easy to schedule online and great follow up. Super easy to pay via text and they did a nice job!

Report a concern   June 7, 2021 — Rated 10 out of 10 by Becky Mandelbaum Zerorez Phoenix
What do you like about our products and services?

Friendly and efficient service. Carpets look amazing!

Report a concern   June 7, 2021 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Friendly customer service, technicians were awesome

Report a concern   June 7, 2021 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

The two men did a terrific job. They were very competent and helpful..

Report a concern   June 7, 2021 — Rated 10 out of 10 by K.Z. Zerorez Phoenix
What do you like about our products and services?

Everything always looks clean and fresh after Zerorez leaves our home. The two gentlemen who came were efficient and friendly. Would highly recommend.

Report a concern   June 7, 2021 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

Service tech was knowledgeable and efficient

Report a concern   June 7, 2021 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

On time. Did a great job. Added an extra room and the results were astounding. The carpet was horrendous and it was amazing the difference. They have been to our house three times and I highly recommend there service and ability.

Report a concern   June 6, 2021 — Rated 10 out of 10 by Herald Schade Zerorez Phoenix
What do you like about our products and services?

The workers are on time and do an excellent job.

Report a concern   June 6, 2021 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

Our technician came to the house earlier than scheduled, which was a pleasant surprise. He was very thorough, professional and was careful with furniture that was staged for the sale of our home. Will be telling friends and family about this amazing service.

Report a concern   June 6, 2021 — Rated 8 out of 10 by M.C. Zerorez Phoenix
What could we do to improve?

Some stains were not removed. Not sure if the use of chemicals would have helped.

Report a concern   June 6, 2021 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Friendly service from the scheduling part to the cleaning tech!


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