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based on 85299 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tile looks great!
On time, polite, great personality. Fantastic service!
When 2 people like, their photo or profile should show. Out of all the likes no one could remember names.
Love the service this time
Rob was the best tec ever!!
Carpet dried very quickly too and the grout and carpet looks wonderful
The technician did a good job of cleaning the carpet however, we were not satisfied with how he was unable to answer our questions about pricing. We feel that we were overcharged for the service performed. Also, we had to ask him to wear a mask and he did not wear protective booties as stated on your wesite.
awesome 👌
Great service, knowledgeable Tech & reasonably priced. We give you 5 Stars !!!
Excellent Service, Outstanding Results.
I’ve used you’re company twice and Last name removed you’re service. The only thing I don’t like is being over sold products I don’t need. He was going to charge me for 2 gallons of the biological fluid for 5 spots of pet urine, $150. When I questioned him about it he said he could probably just use one. Based on the amount of fluid in the container before and after I doubt he even used that much. Didn’t leave me with a great feeling about him. I hope this type of over selling isn’t company direction.
Carpet was very clean. The technician showed up on time was very friendly and work really hard.
Quick and friendly service.
David was great! Service scheduling was easy, tech arrived on time and was respectful of home and COVID dangers, got the job done well!
All the stains are out of my carpet
No crunchy carpet after cleaning! Trey, the tech who came to my home, was friendly and answered all my questions. No sales pressure and he worked very hard on my trouble sits. My dogs liked him too.😉
Everything. Our Tech is wonderful. Thank you
I have already reported it and you are coming back out to redue my stairs, there are areas that need redone.
Wasn't all that impressed by the cleaning of my grout.
Our first service from Zerorez in 2019 was for special price $140.00. Service man decided half
way thru that he suspected carpet was wool.No change was made in treatment, but price was increased to $490.00.
This year we decided to try Zerorez again with special price of $138.00 for 3 rooms. When I called the receptionist was told we only wanted one room cleaned and she said it would be
$165.00 ( no explanation ). I ask about wool and she said---no additional charge.
Try to explain that to a friend !!!!!!!!!
Offer to clean my carpets again at the correct advertised price.
They are very professional and proficient.
Joe did a great job I want him back when I need it done again
No we chemicals. Knowledgeable and friendly technicians.
Our technician really took pride in his work. He was very respectful. Our carpets look the best they possibly could after the service. We will continue to use this company for any carpet cleaning we need in the future.
Looks good pricee for the time it took but ok
They did a great job, everything looks spotless. 10 out of 10 would recommend to a friend.
You claim that the carpet won’t feel crunchy, but it does. Otherwise, all was great.
Personal service from employees and the quality workmanship.
The carpet came out amazing sad that my grout was to big of a job and was told that they could not get it to look great !!! After doing the bathroom and it looks great....
It smells good as well as looking good.
The office kept me up to date on my appointed time and the service people showed up exactly on time!! Both service techs were friendly and after we went through my home on what needed to be done, they got right to it. They weren't afraid to ask questions, but there was one adjustment that had to be made. I miscalculated the dimensions of my area rug which was corrected with a slight increase in the charge. Upon finishing, we had a walk through and I was totally pleased with their work. Their cleanup went quickly, I paid the bill, and they were on their way!. I'm staying with Zerorez.
Appointments are easy to get. The carpet dries fairly quickly, and there is no perfume or other lingering odor. These issues are why we no longer use other companies.
Also, your technicians have been very businesslike, yet friendly.