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based on 86424 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We took advantage of the 3 room special at $135. While the cleaner employee was there my wife asked him how much it would cost to do an area rug. He never gave her a price and just simply treated the rug. My wife being unaware of pricing simply acknowledged a final total to the sales rep not realizing the rug had cost a whopping $70. It literally took only a few minutes to clean the rug. No invoice was shared with her where or maybe she would have disputed the charge. It reminds me of how women are taken advantage of when the get work done on their cars and leaves a bad taste in our mouths. Not transparent on pricing and not very good customer service. Called the Day of service to speak to a manager. Was told they were all in meaning and would be contacted back. Has not happened. Getting ready to share my experience via social media and web soon if not made right.
Service was on time and the tech was very professional and honest. I Will definitely use again.
I scheduled ZeroRes on the recommendation of a friend. I realize that my sofa was dirty and somewhat stained (as I smoke in my house). But when the service rep finished cleaning and I asked him about the yellowish tint still left on the sofa, he said it would substantially lighten when it was completely dried - well it didn't. Also, I had the front panels of the cushions repaired with fabric from the back of the sofa and they were slightly darker than the rest of the cushion and you can still see the difference. I think I was owed some type of explanation if he couldn't get the sofa entirely clean. It looks okay, but I was expecting totally clean. I would give a recommendation with a proviso.
Carpets are clean! Fast and dries pretty quickly
They came within a few days of me calling, friendly service. Nice guy, did a great job on the rugs which were quite dirty. Looked great again!
Thank you! The carpet and tile look great!
Your representatives come in with their equipment, get right to work, do a great job, and then pick up their equipment and leave my house a lot cleaner than when they came.
They get my carpet cleaner than any other service.
Clean, soap free, no residue, healthy alternative, results are leaner brighter than traditional type carpet cleaning.
The carpets do look much better. From a cost/value perspective I think there may be other options I explore next time.
Great job as usual!
The carpet is not cleaned in some areas in your corne
Very happy, 2 guys did great job the floor looks great. Carpet feels clean. I would definitely use your service again.
Thank you
My technician, Paul E, was wonderful
Easy to schedule, good customer service.
Technician was on time and very professional.
Did a great job explaining the process.
Will definitely use again.
Spencer suggested more care for the priceless rugs. Thank you Spencer
My technician, Mr.Ball, was excellent. He explained everything he was going to do.
as very satisfied with the person who cleaned my carpet, and how hard and effecient he was.
No chemicals and good service
What we liked was how easy the process was. Our carpet got very cleaned. After drying the carpet didn't feel hard or become flaky.
Love your process. Cannot believe the amount of dirt and pet hair that is extracted.Also like the fact that the carpets are not saturated when finished.
Tried making it right with a redo. Tile came out better. Still some missed spots. Parts of the Baseboards were dirty with sticky gray goo that came from the machine . Luckily it came off. Just had them painted and was not happy I had to clean them myself
What can you do??? What you should have done with a redo was send a regional manager or supervisor to inspect the work after
Technician was over the top nice and kudos to him for that, but as with the first he did not pay attention to missed spots or overspray of gunk on the baseboards
Keep your $75..I won’t be using this cleaning service again
The technician was pleasant and professional. I like the fresh clean smell and feel.
EVERYTHING!!!!!
Showed up with no water, had to go back to the shop and fill up. Cost 1 1/2 hours in time.
Not good planning.
Not good since it was in our Master Bedroom.
First name removed
Carpets came out great. Aaron was very knowledgeable and did a great job! Exceeded my expectations !
Our technician was so professional and nice. He worked so hard on our floors and we really appreciated it. I hope I’m remembering his name correctly, I believe it was Harold.
Zerorez were easy to deal with, straight forward and reasonably priced. They arrived on time and the technician, Colton R. was very nice and answered all my questions well. He did a great job in a timely manner and we were very pleased with the outcome. I would highly recommend Zerorez in the future to others.
The guy that cleaned our house was awesome! He definitely loves what he does and did a great job! Very professional as well.