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based on 86425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets get clean and they are not crunchy
Great personal courteous service.
We were very impressed with the results. Your young serviceman (Brandon) was extremely courteous and professional. We will definitely call on ZeroRez again, and ask for Brandon again too.
I booked my appointment and mentioned I had some pet odor. When the technician came it felt like he was more prepared to tell me all the reasons as to why he WOULDN’T be able to get the pet smells out other than providing me any solution to try and remove the smell. He told me that the only way he would be able to get it out is if we removed the carpet. He never offered any other treatments. The smell is in my infants room and the carpet is brand new, I was willing to do whatever it took to get the smell out. I was never provided with a solution outside of “you need to replace the carpet”. It felt like he read my appointment and decided he didn’t want to put in the work so decided on explaining to me all the ways it would never come out aside from ways he could treat the carpet to remove the smells. I am very disappointed. Other rooms cleaned look great... but the pet odor is still in the carpet AND rug. The carpet I can almost understand because if it got to the pad... but the rug doesn’t have a pad... I would have expected the smell to come out of the rug. I’m upset because I have friends who referred me to Zerorez with the same pet odors and theirs are gone. Again, this is in my newborns room, so it was very important to me to have the smell gone.
It's the best.
From start to finish, great experience. Great that you have technology in place to view invoice before paying. Tech was great, and off course the carpets looked great. and just like tech said, no "Crunchiness".
Thanks, will use you again.
They always do a very good job on the cleaning. They are always polite and professional people doing the work.
I have one complaint this time when I first called in to set up the appointment he gave no time said that they would do that the morning of the appointment. That didn't happen. When she she showed up about 10:00 I was very surprised. She said that she had called in and ask someone to send me a text telling me she was on the way here. That did not happen either..
Name removed
Fast
Luis as a very nice gentlemn and did a great job for us.
FROM THE ADVERTISING I HEARD I EXPECTED THERE TO BE NO WATER INVOLVED IN THE CLEANING OF THE CARPETS. I WRONGLY THOUGHT IT WOULD BE SIMILAR TO DRY CLEANING. I WAS IN ERROR.
THE GENTLEMAN WHO DID THE CLEANING WAS VERY PROFESSIONAL, AND PLEASING TO WORK WITH, IN OUR HOME. I APPRECIATE HIS WORK ETHIC, AND HE WAS EARLY FOR OUR APPOINTMENT.
I W AS ONLY DISAPPOINTED DUE TO THE FACT THAT THE PROCESS YOU USED WAS IDENTICAL, TO THE PROCESSES USED BY EVERY OTHER CARPET CLEANER, IN THE INDUSTRY. I WAS NOT ABLE TO DETECT ANY DIFFERENCE... AT ALL.
I AM WRITING THIS EVALUATION BECAUSE OF THIS FACT. IT FEELS THAT YOUR FIRM HAS PROMOTED "FALSE ADVERTISING", WHICH YOU DO NOT NEED TO DO!!! IT SEEMS IT WOULD BE BETTER TO ACCENTUATE THE POSITIVES THAT YOU DO HAVE: LOCALLY FAMILY OWNED AND OPERATED FOR ___YEARS; PROFESSIONAL; ON-TIME; ON-BUDGET; DONATIONS TO YOUR COMMUNITY. THESE WOULD HAVE BEEN ENOUGH FOR ME TO PURCHASE FROM YOUR FIRM. ADDITIONALLY, YOU ARE NOT CHARGING ENOUGH FEES. I WOULD HAVE PAID $300.00 FOR THE EXCELLENT WORK YOUR YOUNG MAN DID, IN MY HOME. THANK YOU FOR LETTING ME VENT!!! THE WORK DONE WAS EXCELLENT, IT JUST WAS NOT DIFFERENT FROM YOUR COMPETITORS. WE CLIENTS ARE FAIRLY BASIC, TELL US THE TRUTH....NO MATTER WHAT!!! WE LIKE FAMILY!!! AND WE LIKE PAYING FOR WHAT WE RECEIVE, YOU ARE WORTH IT!!! GOD BLESS, NANN Last name removed Phone number removed
You called and ask if they could come early. Gave good advice carpet looks great.
Collin was very knowledgeable and advised me how to protect my carpeting for the long haul. I love the low or no order of your cleaning products.
the company does a great job all around.
The tech was professional, friendly and explained everything he was doing. He did a very good job. I would recommend him and the company.
Great customer service. Liked having communication via text. Easy to schedule appointment. Carpets looks great!
Good service, friendly and knowledgeable personnel are
Colton was the best, very professional. The area rug looked brand new when it was done!
Carpets were crunchy this time
Technician came on time, upfront pricing and cleaning looks good
It worked, my carpet looks great, there's a circle that's still a little dark by the front door, but that was a bad spot. Have had professional cleaners before and they didn't do as good a job. Chris did an awesome job.
Was easy to schedule and appreciated being sent email confirming appointment. Young man was very polite and did such a good job. Would wholeheartedly recommend Zerorez to friends.
Nice Tech. Did a good job. Could have a little less water. Carpets were crunchy upon drying and took quite awhile to dry.
Very friendly techinan, walked us through the entire cleaning process and carpets look like new.. Great job, will use them again.. Also no hard sell, what was quoted was the price, no hidden charges.
The technicians are always professional, never try to upsell you and are always courteous. I am a real estate agent and I refer you to all my clients. Thank you for your consistently great customer service.
My technician, Alex, was FANTASTIC! He took great care protecting my furniture before he started and was hard-working and diligent throughout. He spent extra time on some of the “trouble“ areas and was done with the stairs and three rooms in about an hour. He did such a magnificent job that I don’t think the carpet looked this good when it was brand new! I never imagined that he could get my six year old carpet looking brand new again! I would recommend ZeroRes to anyone who wants their carpet to look like new again!
Our tile grout looks phenomenal. The carpets are revived.
The entire process was very easy, from booking all the way through to paying. The carpets look and feel great and we know it’ll last a long time!
Knowledgeable and friendly staff, quick service. Easy to make the appointment. And they put the protectant back on the rug!
Quick appt..showed up on time..did great job
Amazing customer service!! All the way from booking the appointment, having to reschedule and then the actual service! The outcome of the cleaning was also amazing!