Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85299 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 27, 2021 — Rated 10 out of 10 by P.G. Zerorez Phoenix
What do you like about our products and services?

My experience was very positive, the tech explained the steps for everything and was very polite.
Whoever I was texting prior to my appointment was helpful and explained exactly how the appointment would go-
It’s only been a day but I don’t see any issues arising that I have a problem with so yes I am pleased I went with Zerorez
Thank you

Report a concern   April 27, 2021 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Good work.

Report a concern   April 27, 2021 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

Friendly, professional, knowledgeable. My neighbor booked with you the same day I used your service.

Report a concern   April 27, 2021 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Fast cleaning process.

Report a concern   April 27, 2021 — Rated 9 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Timely, reliable and dependable

Report a concern   April 27, 2021 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

Jeff was great, excellent job

Report a concern   April 27, 2021 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

I’ve used your company many tomes and they always do a great job

Report a concern   April 27, 2021 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Very happy with our result and our service, the technician was amazing, very friendly and informative. Will definitely recommend and us you in the future.

Report a concern   April 26, 2021 — Rated 10 out of 10 by Chrissy Hively Zerorez Phoenix
What do you like about our products and services?

The tech was great! We want him all the time! Best carpet cleaning of all time!

Report a concern   April 26, 2021 — Rated 10 out of 10 by Doug Wise Zerorez Phoenix
What do you like about our products and services?

Everything was great.

Report a concern   April 26, 2021 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

carpet was cleaned and did not end-up all crunchy at the end. It felt very clean.

Report a concern   April 26, 2021 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

My carpet is CLEAN!!

Report a concern   April 26, 2021 — Rated 2 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid 230 for 30 minutes of work. The carpet doesn't even look that much different but even with my small carpet cleaner I'm still pulling up dirt. I paid you to come and clean my carpets not just to give it a once over and call it good. If I knew it was going to be a quick money grab I would have never book and will never book again in the future.

Report a concern   April 26, 2021 — Rated 10 out of 10 by N.H. Zerorez Phoenix
What do you like about our products and services?

Trayvon was awesome!!! Great customer service

Report a concern   April 26, 2021 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Great cleaning and service:)

Report a concern   April 26, 2021 — Rated 0 out of 10 by M.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpets look just like they did before the wash. I wanted to be impressed to continue to use the service but unfortunately it did not work out for me. I paid too much for something that we could’ve done ourselves :(

Report a concern   April 26, 2021 — Rated 10 out of 10 by Vicki Privette Zerorez Phoenix
What do you like about our products and services?

Feel gr8 knowing your carpet cleaning process is much better than the typical cleaning processes. Plus, your technician was gr8, very nice, competent, and answered all questions. I will be using your company for both my carpeting and my tile in the future.

Report a concern   April 26, 2021 — Rated 0 out of 10 by T.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Communication is key to everything and the main office did not communicate with the techs on site. It became a he said she said between us and the techs. I had asked to have two rooms and my stairs to be cleaned, but was told they were only aware of one room and stairs so my original quote would be off. I was moving in and wanted to make sure my carpets were cleaned and thought by having a known company that would happen. I read the positive reviews and felt like I had made the right choice. I just wish I would have had the same positive experiance. I still found spots here and there that were missed, but I was able to clean them myself.

Report a concern   April 26, 2021 — Rated 10 out of 10 by Rocky Quarlas Zerorez Phoenix
What do you like about our products and services?

The guy that came was great. Professional.

Report a concern   April 26, 2021 — Rated 9 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

No soapy substance left. Dried quickly.

Report a concern   April 26, 2021 — Rated 10 out of 10 by K.E. Zerorez Phoenix
What do you like about our products and services?

Excellent service

Report a concern   April 26, 2021 — Rated 10 out of 10 by Teresa Gamez Zerorez Phoenix
What do you like about our products and services?

Lee we ft my carpet so clean

Report a concern   April 25, 2021 — Rated 6 out of 10 by S.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our house smelled rather musty and moldy for the first few days afterwards. The technician was super nice and helpful though.

Report a concern   April 25, 2021 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

How clean and fresh everything is after treatment and the great job that the technicians do

Report a concern   April 25, 2021 — Rated 10 out of 10 by Nancy Linxwiler Zerorez Phoenix
What do you like about our products and services?

You’re guys always do a great job cleaning my very old carpet!

Report a concern   April 25, 2021 — Rated 6 out of 10 by E.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was very disappointed when the technician walked in our house without mask on . When I asked him he said we are not required, I said we have a baby here and people not vaccinated completely yet . The second disappointment is when he sprayed some chemicals or whatever before cleaning, he created very slippery areas by the outside of the door , without warning us , I almost slipped, but my daughter fell and hit her shoulder and this morning she woke up with a lot of pain.

Report a concern   April 25, 2021 — Rated 8 out of 10 by A.H. Zerorez Phoenix
What could we do to improve?

Your environmental fees, I was told 135 for three rooms of carpet and was surprised to find it was 150 not happy about that

Report a concern   April 25, 2021 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Service

Report a concern   April 25, 2021 — Rated 10 out of 10 by K.O. Zerorez Phoenix
What do you like about our products and services?

Very professional , no crunchy carpet , and tile was very clean . Joe was on time , and explained everything as he went along.
Thank you

Report a concern   April 25, 2021 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

On time & friendly.


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