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based on 85298 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service, product is high quality.
P
Excellent job! WE HAVE ALREADY PASSED YOUR NAME ON,
Sean was excellent and real easy to work with!
The tech did a terrific job! He was friendly and professional - couldn't ask for any more.
Friendly service! Carpets looked and felt new!
Great service. Carpets look awesome. Our Rep, Robert, was just awesome. Answered all of our questions and did a terrific job. We will definitely use again.
You refused to spot clean rugs and that was the whole reason fir the call
This was our first professional cleaning. Chris was very friendly and informative. Our tile has never looked better! We will definitely have Chris come back in the future!
Forgot his name but for a younger person his customer service was extraordinary.
Clean outcome
Great communication and service. Brilliant performance by your staff and the floors look great!
21 year-old carpets look great after cleaning. Both service techs very nice and good at explaining both the process and the costs.
My team was on time, thorough, respectful
There were a few streaks left in the carpet. Other than that it was a great job
Wish your price for couches wasn't so expensive.
Straight forward with price and time.
The most important thing to me is no chemicals. And secondly it’s amazing how it’s just the water the carpets come out cleaner than with chemicals. I love there’s no residue.
I don't like harsh chemicals so my friend told us about your company. Great service and we enjoyed the cleanliness and solution you used. Thanks so much!
I specifically asked for an experienced technician and ZeroRez listened and sent us exactly that. David did a wonderful job, was courteous, friendly and very hard working. We had said we did not want our carpet to be left so wet that it took 24 - 48 hours to dry. David did the best job any ZeroRez tech has ever done and our carpets were dry in about 6 hours with fans blowing. I had asked for the first appointment of the day if possible and was thrilled to be given that. The gentleman scheduling us was very helpful. What a breath of fresh air all the way around after such a trying year with Covid. Thank you ZeroRez!
Results
How well they work!
Technician provided excellent service.
The employee was great super nice!! But the job wasn’t as good as I thought it would be. I could’ve done it. The corners and behind the sink in the restroom look like they didn’t get scrubbed and that was one of the main reasons I wanted a professional to do it.
My liking is probably 50-50... my carpet, area rugs look and feel wonderful after cleaning and the technicians are amazing. They explain what they are going to do, ask me if I have any questions, and answer all of my questions - besides being very pleasant!
The results! Carpet looks great!
Tech was thorough in the process, all 3 steps
Fast, easy and quickly dries. People are friendly and polite.
Pleased to have Zerorez come back to clean Carpet and Area Rugs and for the first time upholstery on 2 sofas. Very pleased with the results. My technician Tim was excellent, explained the scope of work, detailed and neat.
This is my third home Zerorez has cleaned. Highly recommend their cleaning system.
Love that it is not a bunch of chemicals and the carpet looks great
Joe was very professional, explaining what he would be doing, asking if there were any problem areas, and asking if I had any questions. The carpeting looks very great after the cleaning. THANK YOU.