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based on 86424 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very nice and helpful from the first phone call.
You don't use soap.
He was on time and did a great job, will definitely use you again
Rob always does such a great job!
Professionalism organization promptness. Quality of service.
Very professional and friendly. They did a great job of cleaning our carpets. This was our second time using Zeroez and we will for sure use them again.
Maybe stronger cleaning solution? I vacuumed before & then again right after the carpet dried and it clogged my vacuum a couple of times. Not sure if that’s common, but I myself have never had that happen before.
Works without soap
The stains are still there. I paid $200 for 2 hallways, paid extra for the pet treatment, and once the carpet dried, the spots appeared again.
The stairs were not cleaned well at all my husband too a rag this morning to work on a spot that wasn’t cleaned and the rage was very dirty after cleaning just one step of the staircase. So we are going to have to clean the stairs again ourself. The rooms look great but the stairs are not clean at all.
Did a great job :)
Your service man, Chris, was truly outstanding.
They were on time, communicative, and professional. We had a few old pet stains from the previous owners that they seem to have removed and although there are still some wet spots we’re pretty happy.
Upon arrival I immediately told the tech that I have a cat and asked him to close the door when he goes in and out. He explained the hoses have to go through the door for service, which I understood so during that time I monitored the doorway. However, seconds after asking him to close the door on his way in and out he exited the house with the door wide open. He did this again twice. I will never allow him in my home again, that is so disrespectful. Also, Colby also told me twice he’s faster than other techs. I’m thinking this is because he doesn’t take his time to do a good job. There are sticky spots on my floor and I can see swirls and a layer of film on all of my tile. Had I known this is what my floor would look like after spending $265 for a professional clean I never would have booked the service. We’ve used Zerorez two or three times before to clean our carpets and have never had an issue.
Clean and neat
The tech was great. Chris was fast and did a great job. I would definitely use Zerorez again.
The technician was on time, and even a little early. Spencer's appearance was clean cut and in uniform. He was polite and pleasant to chat with. He was thorough and professional. Once he was done, he sent me an immediate text to tell me he was done, what he had done and the feed back was informative and positive.
Always professional, polite and on time!
I wish I used them earlier! Great service and very polite. He was on time and had it done way faster than I expected. My carpets look new again! Zerorez is the only carpet cleaning company I will ever use or recommend. If you don't use them yet, make an appointment. You will not regret it.
Very professional in every way. Carpet looks like new and was dry in about 2 hrs!
Carpet turned out great, technician was great also.
Polite and professional service, great results.
I mentioned prior, but will again. The technition was very good, customer friendly, explained the benefits of the process, he worked efficiently and quickly but also seemed to want to do a real thorough job. Thanks, I am glad you did the neighbors some months ago as that is where we were introduced to the company. Thx thx thx. We are getting new carpet on July 5 and we will ask for a yearly cleaning I hope by the same technition.
products are very good my floor dried in one day. I used my ceiling fans, which at this time of the year are always on anyway.
Very polite technician. good worker
I am happy with the product and company
Zerorez is the best! They have cleaned my carpets several times and everyone that has came out has been over the top friendly. Plus, my carpets look great!
The gentleman who clean my floors was very polite very nice and very informative. And the carpet is nice and soft
The service we received met our schedule and the cleaning was superb! Thank you!
I like the very clean sanitized feeling afterwards
very pleased.