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based on 84589 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, beautiful job. Thorough. Personable.
Both technicians were friendly and professional. They did a great job on our carpet and on the tile.
Completely satisfied. Excellent service and I love my carpet again! Thank you Zerorez.
i will use you all again and I have referred others already
Polite and professional!
Love how soft my carpet looks/feels and how fast it dries
ZeroRez made my condo look new. The tiles are terrific, as are the carpets and the upholstery. And, the technician, Zack, was terrific. PLUS, there were no hidden or suprise fees. Thank you!
Excellent service, professional, price is good
I had a great experience with Zerorez. It was easy to schedule an appointment (online). The tech let me know he was arriving soon and was very polite and professional. The results far exceeded my expectations. I had stains that I thought were permanent and they all were removed. Plus, no crunchy carpet and it looks fantastic. Special mention to Trey who was the tech. He did a GREAT job.
The young men that serviced us were very informative and helpful. Answered all my questions. They were very kind and patient. Worked very hard in getting a couple of the more difficult stains out. I liked them.
On time and very professional. Products clean well, do the job and carpets stay clean longer with protection coat. Able to add services after he came and appreciated his advise. Also told us about tile cleaner posiibiltiies . Was a remarkable young man and worker and thorough.
Thank him and all of you and God bless all of you and your loved ones.
Paul and Anne DeRose
David did a fantastic job cleaning the carpets in my home.
Tech showed up with no mask, no shoe coverings nor gloves as was said one would show up when placing the request to get rugs cleaned, he said forgot mask and other 2 items were optional. As I called to complain and get him a mask, he walked in with his own, saying he found it in his backpack, but no gloves nor shoe coverings which he had to go in and out of the house with dirty shoes and to.........in a senior home!
The machine that sucks up the liquid/dirt stopped working, he had to go somewhere to dump the dirty water and come back which took about 40 minutes. Then he had to start the process over in the 2nd room and 3rd. He apologized for my having to wait, he was nice about it. I do not want him back again and may not recommend 0 Rez. I expected better.
Last name removed
The best
I loved the convenient and helpful booking process! They were on time and so professional, i will be using them again for sure!
Knowledgeable tech, came early, very nice and the carpet was great end result. I will use you again
Carlos was very efficient and did a good job
Products really clean my carpets well. Great service and excellent scheduling
Quick and effective.
Professional associates who do a great job
Courteous technicians, on time, and thorough job! THANK you
The technician was fantastic. He sweet out of his way to clean and remove as many stains as possible.
Your carpet cleaner was wonderful. The problem is in charging a single room as two rooms. You disappoint your customers by shorting them a room when you make an offer to clean 3 rooms.
I enjoy the result after having Zerorez visit.
Our tech did a great job and was therough, friendly and took his time! The downstairs carpet and hallway was not as clean as they usually are usually almost as though zerorez, has cheapened or changed the product. The same steps were performed the same by all techs but but this the carpet was not as clean as usual.
technician was on time, courteous, professional and overall an excellent face of the company. carpets are clean and fresh with no lingering smell or residue, it really works like its advertised! we will definitely be using Zerorez for all of our future carpet cleaning.
In hindsight I should have said something but being my first time using zerorez I was trusting the reputation. I had three rooms cleaned with one room being treated for pets spots. My understanding is that whatever treatment solution I paid extra for was added to the whole room. Instead it was just sprayed on the couple spots found with a black light. A spot was missed and was not treated and unfortunately did not come out. This quickly resulted in the pet marking the room again. Was not the result I was hoping for paying nearly $200. Overall disappointing and did not resolve the issue I went to Zerorez to fix. How to improve, if you are to pet treat a room, do the full room and not just a spot.
If work is not up to customers satisfaction, Zerorez deals with issue right away
Non toxic, on time, call first
We had all the carpets cleaned and our sofa - but ever since then, there is a "musty" smell like what you would get from a full vacuum. Can't put finger on what it is but was not there before. Any suggestions?
The service with the tow gentlemen was FORMIDABLE !