Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84588 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 23, 2021 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Representative was nice and friendly, helpful, did a good job. I will use Zerorez again.

Report a concern   April 23, 2021 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

The technician was a very nice young man, explained everything and made recommendations. We didn’t feel like he was trying to just sell additional things. Definitely recommend them.

Report a concern   April 23, 2021 — Rated 10 out of 10 by P.G. Zerorez Phoenix
What do you like about our products and services?

I'm happy with the concept of less chemicals and soap and your process of using ionized water. It promotes the unlikelihood that stains will reappear down the road.
Your service techs are knowledgeable, considerate and helpful.
Keep up the good work.

Report a concern   April 23, 2021 — Rated 10 out of 10 by Ashley Rimarcik Zerorez Phoenix
What do you like about our products and services?

I was so impressed with Kristin .. He was so informative and gave me options and took extra care on my couch. Not only am I beyond happy with the results. I just appreciated that he took the time and gave me all my options and was just a pleasure to work with. I cannot wait to refer him to my mom she needs some of her couches cleaned and I will always be requesting him going forward.

Report a concern   April 23, 2021 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

Everything was great! Very Happy with the service, the carpets look AMAZING, and David is Phenomenal! He’s definitely an ASSET to your organization! Thank you!

Report a concern   April 23, 2021 — Rated 7 out of 10 by M.A. Zerorez Phoenix
What could we do to improve?

Generally we were really satisfied with the job the technician did, he was very helpful and professional and our tile floor looked very nice and the grout was cleaned to our expectations. With that being said, before the technician left I noticed some residue/smears in a couple of spots on the floor and asked the technician about it and he re-mopped the area again and they were gone so we settled up and that was it. Since then I have spent the last two evening on my hands and knees and not done yet since the whole house floor was cleaned trying to get all the other area's of residue/smears off the tile which are really noticeable when the sun goes down and we have household lighting on inside, not sure if the final mopping wasn't done properly or needed a rinse off and mopped again but these smears are very difficult to remove using just water as I don't want to stain the grout right after cleaning. Again the floor looks great except for all the residue/smeared areas which is the reason for the lower rating. I would look forward to any suggestions that might help remove the smears, thank you.

Report a concern   April 23, 2021 — Rated 9 out of 10 by E.C. Zerorez Phoenix
What do you like about our products and services?

Joe did an excellent job. He was very thorough and helpful in his suggestions. He is the best technician we have experienced in your company

Report a concern   April 23, 2021 — Rated 9 out of 10 by R.K.R.K. Zerorez Phoenix
What do you like about our products and services?

Great job! Friendly, reliable.

Report a concern   April 23, 2021 — Rated 9 out of 10 by K.Z. Zerorez Phoenix
What do you like about our products and services?

Great service once again and my carpets look great.

Report a concern   April 23, 2021 — Rated 10 out of 10 by P.J. Zerorez Phoenix
What do you like about our products and services?

Zerorez is the only cleaning service that has truly cleaned my carpets and upholstery to my satisfaction. I did not expect them to eradicate all old stains in our previous carpet as some were there when we purchased our home, but since replacing those carpets in the last few years, there hasn’t been a stain or mark they haven’t gotten out. They truly deserve a “10”!

Report a concern   April 23, 2021 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Technician was great! Super friendly and my carpet looks wonderful!

Report a concern   April 23, 2021 — Rated 0 out of 10 by C.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

hi, associate was very nice, but my carpets look like they haven't even been cleaned. I thought maybe they would look better after they dried, but they didn't. And I'm sorry to say that, because I loved the fact that they were dry within a day, etc. But I was very disappointed. Thank you,

Report a concern   April 23, 2021 — Rated 10 out of 10 by Donna Dillinder Zerorez Phoenix
What do you like about our products and services?

The carpets turned out great. No crunchy carpet! I'll have you back for sure the next time they need to be cleaned

Report a concern   April 23, 2021 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

When used properly it nearly restores my carpet to original appearance, drys rapidly and leaves no odor or residue.

Report a concern   April 23, 2021 — Rated 10 out of 10 by Kathy Cheever Zerorez Phoenix
What do you like about our products and services?

Always Professional & timely. This is the only carpet/ furniture cleaning company I use.

Report a concern   April 23, 2021 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Service Tech was very professional. Did great job on cleaning carpet.

Report a concern   April 23, 2021 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

We always trust Zerorez!

Report a concern   April 23, 2021 — Rated 10 out of 10 by G.H. Zerorez Phoenix
What do you like about our products and services?

The technicians were professional and personable, worked efficiently, and did a marvelous job of getting the carpets clean. Without hesitation, I recommend highly this company.

Report a concern   April 23, 2021 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Travon did an excellent job!

Report a concern   April 22, 2021 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Very good customer service.

Report a concern   April 22, 2021 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

My carpets have never been this clean. They look fabulous will definitely use them again.

Report a concern   April 22, 2021 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

Our technician, Jordan, was fantastic. He was on time, communicative, friendly, and personable. He clearly explained the process and did an amazing job on our 12 year old carpets - they look almost new!

Report a concern   April 22, 2021 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

Carpet looks clean in a short period of time. No soaked padding.

Report a concern   April 22, 2021 — Rated 10 out of 10 by Lori Guthrie Zerorez Phoenix
What do you like about our products and services?

You are very professional and do a superb job.

Report a concern   April 22, 2021 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Your people are all so nice and the guys who do the work are always efficient and polite.

Report a concern   April 22, 2021 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

The Carpets came out amazing and to note The two employees that came were so very Wonderful at explaining the process and made the whole process a Great experience.
My Wife and I want to give a Shout out to them as the house now smells Wonderful and we also showed the neighbor and saw ZeroRez there the very next day at there house. Thanks Joe and First name removed

Report a concern   April 22, 2021 — Rated 10 out of 10 by J.V. Zerorez Phoenix
What do you like about our products and services?

We appreciate that chemicals are not used in the cleaning process. We are also repeat customers and have been pleased with the customer service and professionalism of your Technicians. The most recent tech that took care of our carpeting and tile cleaning mentioned that he is a training supervisor for Zerorez and it was evident that he took pride in his work. Thank you, Zerorez. We will use your services again.

Report a concern   April 22, 2021 — Rated 10 out of 10 by Jaini Phelps Zerorez Phoenix
What do you like about our products and services?

First of all, I LOVE your hold messages. In the past, you have had some seriously funny hold messages that make me laugh (no matter how bad of a day I have had). Your team answered so promptly this last time that I wasn't able to enjoy any new hold messages.

Secondly, the technician that came to our house was AMAZING! We requested a special treatment on one of the areas being cleaned. The technician walked us through everything he did. He was respectful, courteous, and worked quickly. The technician is a good representative of Zerorez.

We will continue to use Zerorez for all of floor cleaning needs.

Keep up the most excellent work.

Jaini and Chris Phelps

Report a concern   April 22, 2021 — Rated 10 out of 10 by Janice Wilson Zerorez Phoenix
What do you like about our products and services?

Friendly service, carpet looks bright

Report a concern   April 22, 2021 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Didn’t have chemical smells. The carpet was nice and soft. Darrell the gentleman that came and did the service was amazing. Good experience all the way around.


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