Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85878 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 30, 2021 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

tech was friendly and courteous, carpets are clean with less crunch after drying

Report a concern   June 30, 2021 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Fast, effective and friendly. Thank you!

Report a concern   June 29, 2021 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

The carpets came out looking great and Joe the technician was incredibly polite, friendly, professional and thorough. He did a great job!

Report a concern   June 29, 2021 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Professionalism

Report a concern   June 29, 2021 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Jordan did a fabulous job and was very professional and friendly. I appreciate great work ethic and also was impressed by his service for our country.🇺🇸

Report a concern   June 29, 2021 — Rated 1 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The plaster on the wall in our hallway was damaged in 2 places. Plaster and paint were on the carpet after the representative left. There was also a small puddle on our kitchen tile. The employee did not mention anything about it. I slipped and fell on the file floor and injured the top of my foot and my low back.

Report a concern   June 29, 2021 — Rated 0 out of 10 by J.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was very friendly and professional. He was up front in letting me know that a 2 inch piece of grout came out at the entry way tile step.

Unfortunately I had to have a contractor come out and fill the grout while my wife and our Realtor re-cleaned several areas of the floor before the photographer could take marketing pictures.

Report a concern   June 29, 2021 — Rated 10 out of 10 by Cynthia Schwartz Zerorez Phoenix
What do you like about our products and services?

Prompt and efficient service.

Report a concern   June 29, 2021 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Jordan was an excellent technician, kind and knowledgeable.
I am pleased to have clean carpets again.

Report a concern   June 29, 2021 — Rated 10 out of 10 by John Miller Zerorez Phoenix
What do you like about our products and services?

Excellent product and professional services

Report a concern   June 29, 2021 — Rated 9 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Service was professionally done. Carpets look great.

Report a concern   June 29, 2021 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Price, ease, and quality

Report a concern   June 29, 2021 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Pet friendly product.
Quick and efficient service

Report a concern   June 29, 2021 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Tech was great! Give him a raise!

Report a concern   June 29, 2021 — Rated 10 out of 10 by M.T. Zerorez Phoenix
What do you like about our products and services?

We liked your technician - think it was Paul. Very professional, worked quickly, told us to stay off wet carpet for 6 hours ... it was dry by then. Product seems to have done a good job cleaning the carpet.

Report a concern   June 29, 2021 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Professional, kind, and always do an amazing job!

Report a concern   June 29, 2021 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Great service. Carpets look almost new again! Tech was very knowledgeable and took time to explain everything.

Report a concern   June 29, 2021 — Rated 10 out of 10 by D.O. Zerorez Phoenix
What do you like about our products and services?

My technician was wonderful!

Report a concern   June 29, 2021 — Rated 10 out of 10 by Robert McCall Zerorez Phoenix
What do you like about our products and services?

They do fantastic work. Very friendly and outgoing. Would highly recommend them to anybody.

Report a concern   June 29, 2021 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Mario was great, patient with my questions and gave me good suggestions to keep up with the carpets. If we need to use your services again, I will ask for him!

Report a concern   June 29, 2021 — Rated 7 out of 10 by A.V. Zerorez Phoenix
What could we do to improve?

The technician spent 15 minutes telling me his thoughts on my 15 month old carpet with zero stains than getting started and simply doing the job. If I hire someone to do something I just expect them to do it. I don’t need carpet education on brand new perfectly clean carpet that just needs to be cleaned of household dusts.

Report a concern   June 29, 2021 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

They leave my carpet looking new. He listened to my concerns and explained the care afterwards. Arrived on time and finished right in schedule.

Report a concern   June 29, 2021 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

They did an amazing job on my horrible carpet
Having kids and dogs the carpets get messy fast

Report a concern   June 28, 2021 — Rated 10 out of 10 by Marjean Ollendick Zerorez Phoenix
What do you like about our products and services?

The carpet looks great every time we have it cleaned. The service provider is prompt, knows what he is doing and gets in done in great time.

Report a concern   June 28, 2021 — Rated 8 out of 10 by L.C. Zerorez Phoenix
What could we do to improve?

Charge per room without a 250 sq ft threshold

Report a concern   June 28, 2021 — Rated 10 out of 10 by N.T. Zerorez Phoenix
What do you like about our products and services?

Love this company. Excellent results on my carpets!

Report a concern   June 28, 2021 — Rated 10 out of 10 by Jeri Westad Zerorez Phoenix
What do you like about our products and services?

It’s fast and effective with no strong residual oder. The technician are always so thoughtful and nice.

Report a concern   June 28, 2021 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Timely, clean, professional, efficient. The technician Aaron, enjoys his craft and communicating it to his customers.

Report a concern   June 28, 2021 — Rated 3 out of 10 by D.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our tech was polite, but my husband was not satisfied with the results. He felt the job was too big for one tech. The grout was not cleaned well--Many areas are still dirty. The carpet on the stairs was pulled up on several stairs. Resulting in tearing the carpet and pulling padding out on step one and two. The tech also turned off our fireplace by taking the gas key off the shelf and tuned it off without asking for our permission. We just had it serviced by TriStar and they told us to never turn off the gas because of how difficult it is to light. The tech deducted the charge from the total bill.

Report a concern   June 28, 2021 — Rated 9 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

On time
friendly and professional staff
no chemical used


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