Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84588 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 18, 2021 — Rated 10 out of 10 by S.Q. Zerorez Phoenix
What do you like about our products and services?

The services were as described

Report a concern   April 18, 2021 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Technician was friendly and through

Report a concern   April 18, 2021 — Rated 10 out of 10 by Jennifer McLean Zerorez Phoenix
What do you like about our products and services?

The man was very nice and was able to put up with my very talkative daughter

Report a concern   April 18, 2021 — Rated 4 out of 10 by A.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Two things.....our bathrooms were soaked with water. I had to take towels to soak up the extra water. Our technician dripped water over pergo floors going from the hall through the bedroom into our master bathroom. He streaked the pergo floors. He should of known that you don't put water on pergo. He should of said something. He was in and out in less then 45 minutes. He was sloppy. Never using zerorez again. The tile and grout are clean.

Report a concern   April 18, 2021 — Rated 0 out of 10 by K.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Quoted an amount and Went up from there.

Report a concern   April 18, 2021 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

First, customer service helped me get something that was very important to me about booking the appointment which was getting the first one. They went out of their way to make sure that we did our best to get it and we did!!! That was something that was a make or break for me. Otherwise tech showed up on time, super friendly and informative. Discussed options in treatments with me. Made sure to follow up since I had to leave to ensure me they locked up and things were looking great. Got home probably 8hours later and carpets were pretty dry and looking fantastic. I wanted this done before I got my new furniture in. Job well done.

Report a concern   April 18, 2021 — Rated 8 out of 10 by J.C. Zerorez Phoenix
What could we do to improve?

Your guys are very nice and informative no issues here thank you

Report a concern   April 18, 2021 — Rated 10 out of 10 by Barry Hatchett Zerorez Phoenix
What do you like about our products and services?

Technition was courteous and friendly, rate was affordable and the carpets are clean!!! Great service !

Report a concern   April 18, 2021 — Rated 10 out of 10 by Nancy Antonetti Zerorez Phoenix
What do you like about our products and services?

Great, friendly service, as always ! Completely satisfied with a job well done !

Report a concern   April 18, 2021 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

Erin was fantastic. He was thorough and did a great job. Our carpets look brand new!

Report a concern   April 18, 2021 — Rated 10 out of 10 by N.A. Zerorez Phoenix
What do you like about our products and services?

A job well done. We'll be calling you in the near future to clean our couches and chairs.

Report a concern   April 18, 2021 — Rated 10 out of 10 by Dawn Jaeger Zerorez Phoenix
What do you like about our products and services?

Paul is amazing and has restored our confidence with Zerorez

Report a concern   April 18, 2021 — Rated 0 out of 10 by J.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet cleaner spent 25 minutes trying to upsell me and the carpet cleaning I got was a waste of time and money.

Report a concern   April 18, 2021 — Rated 10 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

Aside from showing up long after the scheduled time frame, the service was excellent. At least the company did a discount on the cost for services because of the late showing. I would definitely recommend this company to others.

Report a concern   April 18, 2021 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

No cleaners are used and carpets don't usually feel crunchy after cleaning. Drying time is minimal compared to other cleaning companies.

My carpet cleaner was very efficient, friendly, communicative, and finished my job quickly.

Report a concern   April 18, 2021 — Rated 10 out of 10 by H.C. Zerorez Phoenix
What do you like about our products and services?

Your representative was so helpful and very knowledgeable. He explained everything and did a tremendous job with the cleaning.

Report a concern   April 18, 2021 — Rated 10 out of 10 by Sarah Cusimano Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   April 18, 2021 — Rated 8 out of 10 by K.M. Zerorez Phoenix
What could we do to improve?

Our technician probably should have had us check over the furniture and rug he cleaned to check if there was anything we felt should be given extra attention. About 15-20 minutes after he left I noticed an area of one of the chairs that was totally overlooked. The technician had to return and clean the area he missed. That could have been avoided if we had checked it over and signed off on it first.

Report a concern   April 18, 2021 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Our tech Treyvon did a fantastic job getting our carpet clean. He was on time and he was courteous and professional.

Report a concern   April 18, 2021 — Rated 9 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Service was great carpet looks good.

Report a concern   April 18, 2021 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

The results, my carpet looks brand new, smells great, and feels soft.

Report a concern   April 17, 2021 — Rated 10 out of 10 by P.N. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   April 17, 2021 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

The service many was very nice and considerate during these Covid times. Also did a very thorough job cleaning rug and chairs.

Report a concern   April 17, 2021 — Rated 10 out of 10 by Clarence Sullivan Zerorez Phoenix
What do you like about our products and services?

Great job. The guy could not have been nicer . I also had my trucks interior done. Came out great. The truck is 15 years old.

Report a concern   April 17, 2021 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Like the fact that Zerorez doesn't use the standard soap that leaves a crunchy feeling on the dried carpet.

Report a concern   April 17, 2021 — Rated 8 out of 10 by K.B. Zerorez Phoenix
What could we do to improve?

Great service!! Not too much to improve.Great experience and timely..

Report a concern   April 17, 2021 — Rated 10 out of 10 by Joyce Rosenberg Zerorez Phoenix
What do you like about our products and services?

The technician who serviced the house Trey I think was excellent. A fine representative of the company. 5 stars

Report a concern   April 17, 2021 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

No residue

Report a concern   April 17, 2021 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Cleaning was great

Report a concern   April 17, 2021 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Quick thorough and professional. jag


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