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based on 85877 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Servicer was very professional and detailed.
Always very professional from appt to confirmation to heads up from service tech on way to tech offering very professional comments about needs of my carpets…
Most importantly…then actual application of Zerorez to clean my carpet..
Excellent product..we are a repeat customer 😃
Easy to schedule, and effortless results!
The technicians were very prompt and did a great job!
Employees were very professional and took pride in their work. They did an excellent job. I will only use your company from now on.
The technician showed up 10 minutes before the timeframe was up and he was complaining we didn’t schedule more rooms for him to clean. Then the only main spot I wanted him to get out he did not and it looked practically the same as it did before. Nor did he tell my husband why it did not come out or that it might be difficult to remove. Not happy at all with their ability to get stains out of carpets.
quick, friendly
Always does an extremely good job cleaning our carpets! We have used them for years In addition, their tech’s have good listening and communication skills,and carry out all of their responsibilities in a timely and responsible manner!
We were very happy with the quality of service we had on Monday.
Arrived on time, courteous, and cleaned carpet very well.
Non toxic, really works, no smell,
They have worked miracles.
My chairs felt soft after cleaning.
On time, professional service. Reasonable rates and knowledgeable associates.
Very pleased with results of carpet and tile. The guys were very professional and answered my questions.
Thought the process was very easy and quick.
I thought it was a little costly. Not very happy with being charged $550.
When you advertise 3 rooms for $135, I didn't expect to pay over 3 times that.
The service was great! The work was completed quickly and the carpet looked very good.
I have used Zerorez for a number of years and they clean the same areas every year. Ran into a hiccup this year with them claiming the rooms now don't qualify for the 3 room special. I am not sure if they changed their criteria or I had a bad technician but thankfully it was resolved quick enough. Thank you Zerorez-I will continue my annual cleaning as I have for years.
The young man that cleaner our house on Saturday was WONDERFUL!!!! I'm so sorry, I forgot his name but he did a phenomenal job!!! He was very kind, professional, funny, thorough and efficient. Our carpet looked fantastic when he was all done. I think he deserves a raise, LOL, or at least some kind of recognition for a job EXTREMELY WELL done. Thank you for your service. I love Zerorez and will continue to use them for years to come.
Sincerely,
Sandy Last name removed
With a cat and several young grandkids who like to crawl and play on the floor when they visit, I like that there’s no soapy, crunchy residue left on my carpets. Also, stains don’t seem to reappear like they’re wont to do with other cleaning services. And the house smells clean, not chemical-y.
The cleaning crew were professional and polite. The only suggestion I have is to remind the crew to turn off lights when leaving rooms as my lights ended up being turned on most of the day.
Thanks , Very good service .
When I have my carpets cleaned by Zerorez it ads new life to my carpets.
There is just one thing that I can do without is the upsell. I got a fantastic price but with the
added services I was talked into which I really didn't think I needed because I intend to replaced the carpet in the near future took away the savings.
I have only used Zerorez for the past 2.5 yrs at our rental home. I usually have a great experience. Not this time. When the tech arrived he had no history on my services and quoted me a price that was double the cost I have spent each time before. I get the carpets cleaned every 3-4 months because we have pets. It took an hour of him on the phone to the office to agree on a reasonable price. $290.00 for three rooms with the regular pet stain solution applied. He quoted each of my rooms as over sized; however they had never been quoted oversized before. I opted to included a gallon of the $75.00 pet urine solution to part of one room, to only have the urine odor still in the carpet after it dried. The $75.00 per gallon solution is suppose to go straight to the carpet matt and remove all pet/urine odors. It didn't work. Nothing has changed in my home or with my pets, yet the look, feel and smell of the carpets is mediocre. This service is no longer affordable or consistent within quality standards.
Zerorez has always been consistent in doing a thorough job. I have a 8x10 white wool rug and it takes alot of work to clean it and Jason made it look brand new.
Our technician was amazing! Courteous, attention to detail and friendly!
Excellent results after carpet cleaning and tile cleaning. Years of stain were completely removed. Scheduling was easy. The technician, Aaron, was professional and knowledgeable, and worked very hard to produce the best results. First time using them. We will use them for all our floor cleaning needs from now on. Also no harsh chemical smell afterwards. Simply amazing. Highly recommend.
They did an excellent job on my carpet and tile.
Easy to work with, Jason was efficient, communicated clearly and gave realistic expectations ona abd stain. The result was better than expected.
Technician was extremely professional and did an outstanding job
East to work with, flexible
Ease in scheduling, on time service, and most important - my carperting is wonderfully clean!