What our clients think of us!

East to work with, flexible

All the guys that come out are very kind and do a great job. I think brushing the carpets with that machine first makes a huge difference.

We were just pleased with the after results and great service provided by your team.

The use of empowered water and not soap. My carpet and rugs look great and don't feel crunchy.

Your staff were very rude and condescending. They did a terrible job and accused us of allowing our dog to pee and poop all over our home. Our small dog is confined exclusively to our family room and is kennel trained. Which means that whenever we leave the house, she is always confined to her kennel. She is completely house trained. I will never use your services again which I have used multiple times in the past. It was a total waste of money. Name removed

It cleans my carpet and leaves no dark lines

Carpets look so fresh

Expensive....

Great service

Very professional, polite, respectful of property and of me.

Tech was great

On time, every time, friendly and very knowledgeable. Do a great job, and ask if you like the work. Can't beat it.

The professionalism and the no chemicals

Prompt, great employees and carpets are super clean!

The service guy who came out was so friendly and helpful and really went above and beyond in our high traffics carpet areas. Turned out great!

Chris the tech was very good, knowledgeable and thought full. Did a great job.

My technicians, Shawn and Jordan, were cream of the crop. I have two sofas custom covered with light colored high end fabric. They were in great need of cleaning after previous services failed to use the proper cleaning agents with poor results.
ZeroRez service proved excellent. They arrived and first tested the fabric to determine if their cleaning method (water vs solvent) would damage the fabric! (Who does that?) And it worked. They were able to clean my sofas. They looked clean and felt clean.
I’m deeply satisfied and grateful ZeroRez hires technicians with knowledge about the product they service in addition to professionalism and ability to do the work. Thank you!

They don’t use harsh chemicals to clean, and they are prompt and courteous always!

The service representative showed up on time, was extremely professional, explained the process, give expectations on dry time and even left the fans on. What a wonderful experience!

Excellent Service and staff!

I love that my carpet does not feel and make a crunchy noise when it dries, it feels so soft and smells so clean. We always request Kevin because he does an outstanding job on our carpets. We love Zerorez!

All great, really cleans well

Excellent job - got my 20 year old carpet cleaner than it’s been in years! Very professional

The cleaning was so dramatic it looked like I got new tile. The carpets looked fresh and clean. The odor was gone and the house was move in ready.

Carpet wasn't cleaned well and it was soggy. Told the person that did the job I wasn't happy. He gave me a bunch of BS on how that's the way it's done and left. Called zerorez and told them what I thought. They had someone come out the next afternoon. That means I had to deal with the furniture being out of place. Not easy for my two little blind dogs, They were constantly bumping into things that were out of place. And had to deal with the wet carpet. Not to mention another afternoon wasted having it done over again. But the guy they sent out, Robert (the old guy) did a great job of cleaning up what the other guy left.

I had 2 old bathroom tile floors cleaned and a couch and a loveseat. They did tell me that the dog urine probably would not come out. That was fine. I paid to have it pre-treated so I am guessing that is what was sticky all over the brand new tile in the living room in front of both couches. I really did not see a difference in the bathrooms at all other than water everywhere. Two hours later I had to get a towel in the master bath and dry it up. While they where still here but finished i was trying to dry up all the water with paper towels on the new tile throughout the house. Your company maybe great at carpet, but at this point I paid almost 400.00 for a mess.

I was kept informed regarding time for appointment. Technician, Trey, respected our property, made friends with our dog and did an excellent job.

My technician was very pleasant and did a great job. Well done all!!

Fast friendly professional service and no overwhelming scent from having the carpet cleaned

I set The service up for my 90 year aunt. When technician showed up he told her the quote measurements were wrong and he was going to charge 30% more in addition he wanted to charge an additional $200 for sealant service that I already had turned down as the tile is porcelain which adding sealant is a waste of money.

1. My aunt called me, I told technician to stop what he was doing and rushed over to her house.
I told technician I didn’t appreciate him trying to take advantage of my elderly aunt. I gave the technician two options. A. Leave without doing the job. B. Honor the quote . I then spent another 20 unnecessary minutes wasting my time arguing with technician over honoring the quote or leaving. I finally had to tell him to stop talking and make a decision.

2. Technician decided to finish the job and honor the quote .

3. I had a client appointment that I was late for so I had to leave before technician was finished .

4. My aunt feels as though the technician did a lousy job on purpose. She stated that the corners of the floors are still dirty in several places.

5. How you can resolve I’m not sure. Possibly send different technician to redo the floors at no cost, or refund a portion of the charge for the inconvenience , hassle and unprofessional behavior of your technician.

You can even reach me @ Phone number removed

Best Regards,

Name removed