Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84587 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 8, 2021 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   May 8, 2021 — Rated 10 out of 10 by Adrian Silveira Zerorez Phoenix
What do you like about our products and services?

They explain exactly what's going on, what they are doing, how it works and why they're doing it.

Report a concern   May 8, 2021 — Rated 5 out of 10 by C.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Service was not as expected. Attendant wasn’t helpful.

Report a concern   May 7, 2021 — Rated 10 out of 10 by Michael McCabe Zerorez Phoenix
What do you like about our products and services?

Your Employee's!

Report a concern   May 7, 2021 — Rated 9 out of 10 by S.E. Zerorez Phoenix
What do you like about our products and services?

Everything went well! Carpets, especially stairs looks great.

Report a concern   May 7, 2021 — Rated 0 out of 10 by M.M.I.M.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Tech was more than 30 mins late and did not call to let us know. He wore his booties in and out of the house including all around the driveway, which made them useless to wear. Upon arrival he immediately asked to go the restroom and spent twenty mins in there- were now 45 mins past out start time. He was messy and placed his solution all over our furniture, finally dumped all of the dirty cleaning water in our kitchen sink and left a huge mess. We called to complain immediately after- we will not be using this service again.

Report a concern   May 7, 2021 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Prompt, courteous and satisfactory service.

Report a concern   May 7, 2021 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

Being on time. Courteous and knowledgeable technician.

Report a concern   May 7, 2021 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

I love the way Zero Rez cleans my carpets. They look and feel clean without residue .
Brian was very professional and did an excellent job.
Only Zero Rez for my carpets

Report a concern   May 7, 2021 — Rated 10 out of 10 by N.P. Zerorez Phoenix
What do you like about our products and services?

Tim was a consummate professional. He provided a detailed explanation of what services he was going to perform and the prices associated with them. Most importantly, he did an OUTSTANDING job cleaning our tile. I would recommend Tim to anyone looking for a thorough tile cleaning and sealing.

Report a concern   May 7, 2021 — Rated 0 out of 10 by T.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was an extremely sweet young man. He did nothing wrong.

Your name is Zerorez and there is nothing but a film or residue all over the top of our floor!! I got home yesterday from a long workday and had to mop my floor twice!!! 🤬 I can still see the residue left behind on my tile today!! After you spend $500 to have your tile cleaned you should not have to continuously try to mop it and see this nasty residue come up day after day!! We spent $150 on a shower and it still has marks on it. I will not hire your company again. So sad because there is so much hype around your company.

Report a concern   May 7, 2021 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Our serviceman was very knowledgeable and helpful. He did a great job and we wouldn’t hesitate to hire ZeroRez the next time we need our carpets cleaned.

Report a concern   May 7, 2021 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Process was quick, the carpet dried quicker than expected and Paul was great and very knowledgeable. Carpet looks great.

Report a concern   May 7, 2021 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Abel arrived early and was very pleasant. He did a thorough job.

Report a concern   May 7, 2021 — Rated 10 out of 10 by G.Z. Zerorez Phoenix
What do you like about our products and services?

No chemicals, friendly tech

Report a concern   May 7, 2021 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

Carpets look fantastic. Technician was very professional and informative.

Report a concern   May 7, 2021 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Did a great job

Report a concern   May 7, 2021 — Rated 10 out of 10 by I.G. Zerorez Phoenix
What do you like about our products and services?

Easy fast clean

Report a concern   May 7, 2021 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Everything was explained to me about the procedure and what chemicals/ or lack of were being used before they started the cleaning process.

Report a concern   May 7, 2021 — Rated 10 out of 10 by Priscilla Corbus Zerorez Phoenix
What do you like about our products and services?

I really was impressed to watch all of the work LEON put into cleaning my rug. He was so nice and polite, and did an excellent job. My rug has never looked so good. He needs a pat on the back or whatever for his service. I will definitely use Zerorex if I need a “ touch- up”. I will also recommend you to friends. Pris Corbus

Report a concern   May 7, 2021 — Rated 10 out of 10 by Richard Varela Zerorez Phoenix
What do you like about our products and services?

Great Customer Service and product!

Report a concern   May 7, 2021 — Rated 10 out of 10 by Gail Hale Zerorez Phoenix
What do you like about our products and services?

We are very happy with Zerorez.our carpets look great.

Report a concern   May 7, 2021 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

I'm happy with the service and with how my carpets look afterward. Alex did a great job; he was very thorough.

Report a concern   May 7, 2021 — Rated 9 out of 10 by B.D. Zerorez Phoenix
What do you like about our products and services?

Tech was great about explaining products used and was very detailed

Report a concern   May 7, 2021 — Rated 10 out of 10 by T.F. Zerorez Phoenix
What do you like about our products and services?

Aaron did a great job!

Report a concern   May 7, 2021 — Rated 10 out of 10 by Robert Abney Zerorez Phoenix
What do you like about our products and services?

It works well every time I need the carpet cleaned.

Report a concern   May 7, 2021 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Great materials good service friendly people

Report a concern   May 7, 2021 — Rated 10 out of 10 by Robert Cox Zerorez Phoenix
What do you like about our products and services?

The service tech, Chris explained the process and even suggested an option to clean an area rug in my home. We discussed options and best way to clean. Chris was efficient and professional throughout the time he was at my home cleaning my carpets.

Report a concern   May 7, 2021 — Rated 10 out of 10 by D.I. Zerorez Phoenix
What do you like about our products and services?

Very easy to book and floors look great

Report a concern   May 7, 2021 — Rated 5 out of 10 by M.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The young man that came did not have a mask on. I told my daughter who is extremely high risk for CoVid to keep her mask on. He was sniffling the entire time he was here. He did not use the corner/furniture guards and did not put coverings over his shoes. He was very quiet and seemed unsure of what he was doing.


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