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based on 85877 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
availability was great, technician did a good job
I appreciated that the agreed upon estimate didn’t change and there was no attempt to sell me more services when starting or completing the job. The carpets looked excellent 2 to 3 days after completion and drying time. Your website states 2 to 3 hours drying time but realistically it was 6 to 8 hours with the recommended inside house temperature being dropped to 74°. It was still a faster drying time than the other companies we’ve used.
Excellent
Friendly and thorough!
On time, professional and carpet feels clean!
Like the solution & friendliness of technicians.
Always a great outcome!! Carpets look like new!
Colton was fast, efficient, and a true pleasure to have in our home.
Customer service was terrible !! The agent wanted to tell me what I did " on line " and me I was wrong ! Sent me a screen shot of some internal form and said " i did it on line". (Your system was not working when I tried to schedule.) I followed my attempt to schedule online with a text and received 2 return phone call from your agents the following AM. It was agreed to set arrival
between 10 am and Noon, as I had to arrange for outside care for a 92 year old.
I received a text 2 days before and was told noon to 2pm for arrival. I text back and said no, we agreed to 10 to noon, due to care needed for a 92 year old. Was told " i did it " and your book was full and I could keep it or cancel ! I had to reschedule transportation and outside care givers to meet the appointment. ( that took several hours of my time, I don't have ).
The cleaning crew was wonderful, respectful and did a great job !! I'm just not sure how to get Zerorez back after using them exclusively for years. As you cannot trust Customer service and/or scheduling any more..I feel customer services' motto is: Company first ! Customer last !!
I would give the guy's that cleaned my carpets an "11 or higher" !
Customer service / scheduling a " ZERO " ( Why would you send screen shots of internal documents to a customer ? )
Name removed Phone number removed
They were on time, professional and the carpets looked really good!
We like the product; no smell, good cleaning , no soaked rugs and courteous service.
Knowledgeable service person. Thanks!
On time, courteous, and professional.
I like the lack of chemicals and residue
Great cleaning, service and prices!
Carpets are actually clean when they dry!
We have had ZERO REZ for our floor cleaning for over 4 years now, we are always very happy with the service men that come into our house.
Service was excellent!
The technician didn’t inform my husband about moving things so that most of the carpet could be cleaned so he only cleaned areas that were free. What a waste of money for us. Also left water spots all throughout the tile and didn’t mop up after leaving.
Also drug the hose through the front yard gravel which spread gravel onto the driveway.
I wish you brought in i dustrial vaccums to vaccum. I did vaccuum but it would be a nice service.
Every thing.
The service is great and the results are terrific
I love you guys.
My carpets do too.
I like that there is no residue left on carpet. Process does good job of cleaning. Serviceman is polite and considerate.
I like how soft my carpet feels .
I love the fact that it leaves the fabric, whether upholstery or carpet soft and the feeling it is clean.
Our technician Jordan took meticulous care in cleaning our carpets and made them look practically new - and they were 19 years old! If we could give him 11 stars, we would!
Sandra Gottlieb and Jack Zohar
Prompt. Courteous. Good job
The technicians were good, arrived on time. My only complaint is the cost to have 1 area rug cleaned was $119.00. I scheduled the service to try to get grease out of it from a bike chain. They were unable to get it out but I figured since they were already there they could clean the whole rug anyway. When I called scheduled the service the gal said if they were unable to get it out there would be no charge. The technician didn’t ask if I wanted him to stop cleaning since he wasn’t able to get out the stain.
There is not enough space here to give you all the disappointing details. Please call me at Phone number removed and we can discuss it. The service cost me so much more than it was worth. I didn’t discover many of the problems Chris caused until after I paid $1,163.99 and he left.
I have been using ZeroRez for probably more than 10 years regularly. Good customers should not be treated so poorly.
On time service and Quality at work.
the technician seemed to be in a rush to get the job done. there were quite a few streaks left that I had to clean up. He also did not clean up water that was left on my wood floors. Other than that, I have always been happy with Zerorez.
No chemicals