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based on 85877 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The dry time was longer than anticipated. The worker did not wear shoe coverings in the house, and I would like to see that done. Additionally, the carpets aren't as clean as I had hoped. Although we were asked to assess cleanliness prior to the worker leaving, it is difficult to assess when the carpets are still wet. This said, our carpets were in good condition, but I now know to ask for concentration in the high-traffic areas as there is a discernable difference. Also, the protectant is merely a spray which seems odd. I assumed the protectant would be applied in a different manner and I would not pay for this service in the future.
Good friendly service and work.
I like that there is no residue or chemicals used while cleaning the carpets!
I am really impressed with the customer service and the hard working employees. The technicians who clean your carpet and or floors take pride in their work. It is their desire to do their best job possible whether your home is their first job of the day or the last. Thank you Zerorez for another great job! See you next year!
Paul Beaulieu
I ask your technician pricing to clean a rug, he measured it and told we 80 bucks, is probaly leas tah 1/4 the size of the romms he was cleaning, then he offered for half still out of price. check it out.
The job on my tile was fantastic as well as the carpet! The technician was very professional and polite. Thank you for a job well done!
The technician was very professional and did an excellent job of getting our three rooms of carpet very clean. We are very pleased with the results.
I have used Zerorez several times and they always do an amazing job.
No chemicals.
Techs are always very nice and helpful! The service doesn’t take very long.
You clean with water
Over charged and employee was rude and unprofessional
Carpets dry faster than other companies. The serviceman was very professional and efficient.
The service was excellent very fast nice engaging and got the job done that stain is no longer there 😀
I have been using zerorez since my house was built. The technicians are always nice, always observe the carpets and give their opinions. Never any pressure to purchase additional services. As always nice clean soft carpets.
The protection spray after cleaning left a few area’s sticky. Not worth the money. I can do that myself with a can of scotch guard.
ZeroRez communicates well with their customers. They show up on time. They are thorough and the resultant cleaning is just that, clean without leaving that brittle feeling to the carpet. Our carpet was completely dry in 7 hours. Weston did a great job!
I love that my carpet is clean and there is no residue. I loved that Mario was professional and thorough. I love that Zerorez took care not only of my carpets, but my home. I loved the fair price.
My tile was left with splatter marks that I could not clean with a wet paper towel. I called Zerorez on Monday to ask for my tile to be cleaned the right way and I couldn't get an appointment for 2 weeks! It didn't take 2 weeks for Zerorez to charge my card and take my hard earned money. My tile needed professional cleaning yet it never had splatter marks. It takes 2 weeks to get a redo and get the job right? That is not normal or professional or good service. I called on Tuesday and ask to have a sooner appointment before my tile gets worse and all I could get was an appointment 4 days earlier from the 2 week appointment. I was given a range of time between 4 and my death! Now I have to leave work at 3 and go home and wait......story to be continued
Extremely Clean Carpets! Good availability when booking an appoint.
Always get great service. On time, service personnel are very courteous and have answers to my questions.
Everything done well. Very pleased with results
David was very professional and thorough! You are lucky to have such a wonderful employee!
I like that it's easy to schedule with a single phone call and that you don't use shampoos that are just going to make it worse within weeks. Your service people are on time, polite, and knowledgable.
Just one thing: I wasn't told to vacuum the carpets after they're dry. You advertise that carpets aren't "crunchy" like they are after other cleaning services. Well, they ARE crunchy if you don't vacuum them when they're dry. I had to look on the Internet to see if the carpets needed to be vacuumed. It would have been a nice reminder.
Carpets are clean and smell fresh not soapy. Timely appointments when you need them. Professional technicians. Good price , especially when they have specials.
I had the service for the house we moved out and the one we moved in. New renters where we moved out complained that the did not have a pro carpet cleaning. In the house we moved in, we had more success cleaning ourselves some stains after Zerorez came. Very disappointing!
The carpet looks great, but my couch is like new. With 2 cats and a dog that lives on the couch it looks and smells brand new. I was a but hesitant when I first heard the cost of a u shaped sectional, but after watching him clean it and how much detailed he was and the final result, it was worth every penny.
We like that our technician was friendly and did a great job with our floors. Over the years that we've been using Zerorez, there has been a consistent level of professionalism and quality.
I love the product with zero chemical smell or fragrance. Very nice and respectable employees.
Robert was great at explaining to us what services would best help our carpet. We have 3 dogs and 3 kids so our floor definitely gets dirty! We appreciated all his help!