Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84584 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 19, 2021 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Pleasant smelling. Great employee.

Report a concern   May 19, 2021 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

The tech was very friendly and courteous
The job was fantastic my dad was in the hospital and we did this as a surprise because has several cats
The tech was able to get all the urine stains out
The carpet looks almost new again

Report a concern   May 19, 2021 — Rated 3 out of 10 by M.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I've used Zero Rez many times & have always been more than happy with the outcome. This last visit however, left me thinking I need to have my carpet (and some tile) recleaned. Unfortunately I was working while the work was being done and he was so quick, was gone before I realized it and could inspect the work.
1. the carpets were left very wet, particularly the steps which took more than a day to dry, and smelled like wet dog. We don't have a dog. It leaves me wondering how clean the water was....
2. the carpet was 'crunchy' when it dried, which again leaves me wondering about the water.
3. I had two rugs cleaned, but he cleaned them on the travertine floor versus on top of the carpet like they usually do. So (wet) dirt was left under the rugs, which required me to clean up (scrub) after. (Should I really have to clean up after someone who is supposed to be cleaning for you??)

I've resolved to no longer refer your business. I understand that good help is hard to find.

Report a concern   May 19, 2021 — Rated 9 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

That you get up difficult stains. No residue left. Tech was clean and professional

Report a concern   May 19, 2021 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Love Zerorez! Prompt, professional and thorough! My carpets look new again! Have recommended Zerorez to two of my neighbors and one has already used your service! Thank you for a great job and thank technician, Matthew. He’s awesome!

Report a concern   May 19, 2021 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Great job.

Report a concern   May 19, 2021 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

No crunchy carpet.

Report a concern   May 18, 2021 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

The people and the product!

Report a concern   May 18, 2021 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Dependable and efficient. Service person was responsive to our needs.

Report a concern   May 18, 2021 — Rated 10 out of 10 by Patricia Janesky Zerorez Phoenix
What do you like about our products and services?

It was very easy to book an appointment with Zerorez that fit our schedule .
The technician Chris Stevenson was on-time, polite and explained everything before he started and covered all the questions we had. He did an outstanding job on our carpets , sofa and loveseat, the tile in 4 rooms and the shower. Our kitchen floor looks brand new!

Report a concern   May 18, 2021 — Rated 10 out of 10 by Jan Jerome Zerorez Phoenix
What do you like about our products and services?

Harold arrived on time, was friendly, professional and very efficient. I like this service because it leaves no odor and dries in a very short time.

Report a concern   May 18, 2021 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Grout came out looking brand new!!!

Report a concern   May 18, 2021 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Zerorez gets my white carpet cleaner than any other service I've used. And service tech David Mitchell does the best job.

Report a concern   May 18, 2021 — Rated 9 out of 10 by Russ Archer Zerorez Phoenix
What do you like about our products and services?

Pick up very nice tech

Report a concern   May 18, 2021 — Rated 10 out of 10 by Lou Blas Zerorez Phoenix
What do you like about our products and services?

Very efficient and responsive.
Good job.

Report a concern   May 18, 2021 — Rated 1 out of 10 by J.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Nickel and dimed the price. Seriously charged us an extra $20 each for two very small.closet areas. The master bedroom was one of the closets and since it had tile between it and the bed area we got charged $20...really! And the boss said you did not want to be known as a nickel and diming place. Wsll guess you are.

Report a concern   May 18, 2021 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

The staff is always nice and my carpets and tile always look great.

Report a concern   May 18, 2021 — Rated 10 out of 10 by F.W. Zerorez Phoenix
What do you like about our products and services?

Reasonable price, good results, and no pressure to up-sale.

Report a concern   May 18, 2021 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Tim was great. Thank you.

Report a concern   May 18, 2021 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Fast. Effective. The hone didn’t have the chemical smell left by other companies.

Report a concern   May 18, 2021 — Rated 10 out of 10 by V.M. Zerorez Phoenix
What do you like about our products and services?

The technician that did our service was awesome! He was very courteous and professional. I will use them again in the future.

Report a concern   May 18, 2021 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

I already wrote an evaluation.

Report a concern   May 18, 2021 — Rated 10 out of 10 by Scott Anderson Zerorez Phoenix
What do you like about our products and services?

Thorough and friendly service. My carpets have never looked better.

Report a concern   May 18, 2021 — Rated 10 out of 10 by T.A.N. Zerorez Phoenix
What do you like about our products and services?

Did a great job , listened to my concerns .

Report a concern   May 18, 2021 — Rated 9 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

The process works and I was satisfied with the results.
However, the communication was difficult regarding the need for tile sealer after cleaning. The office said it wasn't necessary, but the service person said he couldn't clean the tile without applying the sealer.

Report a concern   May 18, 2021 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Tech set very clear expectations on what the results would be. Everything looks amazing!

Report a concern   May 18, 2021 — Rated 10 out of 10 by Sheila Doherty Zerorez Phoenix
What do you like about our products and services?

Our floors were embarrassingly disgusting. After Zerorez they look amazing

Thank you

Report a concern   May 18, 2021 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

The technician was very nice, polite and he did an excellent job cleaning

Report a concern   May 18, 2021 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Courtesty, and good job of cleaning carpet

Report a concern   May 17, 2021 — Rated 8 out of 10 by P.S. Zerorez Phoenix
What could we do to improve?

The tile cleaning around and behind the toilet was not cleaned. Also at the corner there were spots of dirt/grime. I would suggest using a bucket and rag to get these exceptions.


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