Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85877 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 22, 2021 — Rated 10 out of 10 by W.W. Zerorez Phoenix
What do you like about our products and services?

Professional, gave great advice and completed the work perfectly!! Very happy!!

Report a concern   July 22, 2021 — Rated 10 out of 10 by Dannielle Henry Zerorez Phoenix
What do you like about our products and services?

I have been using this company for a couple years. Wiĺl not use any other company.. Good people and flexible hours with quality work.

Report a concern   July 22, 2021 — Rated 8 out of 10 by J.C. Zerorez Phoenix
What could we do to improve?

After the service, when I pointed out that the traffic areas still looked bad, the tech told me that Zero Res couldn't really do anything about traffic areas. So, the company should make that clear up front to perspective customers.

Overall, the carpets did improve and they are not crusty and dried out from the cleaning.

Report a concern   July 22, 2021 — Rated 6 out of 10 by M.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was very excited for carpets to get cleaned. Two guys came and were very quick…maybe too quick. I have 5 rooms and a stairway done and they were here maybe 40 minutes. I had carpets treated, cleaned and protected. Our elder dog had recently peed in two spots and I wanted to make sure the smell was gone. They came on a Wednesday and by the next morning one of the spots really smelled. I rescheduled for Saturday for just the stairs (where the smell was) and the guy came and was here a couple hours. Luis was SO awesome and thorough. I would definitely hire him again if I planned to use Zerorez again. I’m just not sold on the cost of the original cleaning & how quickly they flew through the job, especially after watching Luis on just the stairs.

Report a concern   July 21, 2021 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Carpets just look bright and clean

Report a concern   July 21, 2021 — Rated 10 out of 10 by Kristin Kerr Zerorez Phoenix
What do you like about our products and services?

Great Service! Colton did a great job. Thanked me for my help by moving furniture to make his job easier. Done in half hour.

Report a concern   July 21, 2021 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

on Time and did a Thorough job with my carpet and stairs !! I wood highly recommend them and I have.

Report a concern   July 21, 2021 — Rated 10 out of 10 by Anne Kelsey Zerorez Phoenix
What do you like about our products and services?

The Tech was professional, and attended to trouble spots I showed him, He did a good job, and I am happy with the results. Will use Zerorez again, and will recommend them to others.

Report a concern   July 21, 2021 — Rated 5 out of 10 by J.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpets didn’t come as clean as we would have expected. I think your records will show that we clean on a regular basis, so we were surprised with the results. In the past, they looked much better. I must say…the young man who did the cleaning was exceptionally polite. A good employee!

Report a concern   July 21, 2021 — Rated 10 out of 10 by Peggy Yandell Zerorez Phoenix
What do you like about our products and services?

It was the best carpet cleaner I have ever experienced.

Report a concern   July 21, 2021 — Rated 10 out of 10 by Debbie Maurer Zerorez Phoenix
What do you like about our products and services?

I love how my carpets looks after a zerorez cleaning. They are not crunching and my carpets are 17 years old and they look brand new. Thank you Zerorez

Report a concern   July 21, 2021 — Rated 10 out of 10 by Ruben Figueroa Zerorez Phoenix
What do you like about our products and services?

Very prompt and you guys do a very good job

Report a concern   July 21, 2021 — Rated 10 out of 10 by Patricia Nixon Zerorez Phoenix
What do you like about our products and services?

My family has sensitive skin so the lack of chemicals is a plus. Also, they remove a lot of the residue from previous cleanings so the carpet is nit stiff.

Report a concern   July 21, 2021 — Rated 10 out of 10 by Glenny Carter Zerorez Phoenix
What do you like about our products and services?

We are very happy with the outcome of having our carpets cleaned by your company. They look amazing and feel great to walk on. Thank you for your great product and service!

Report a concern   July 21, 2021 — Rated 10 out of 10 by Nick Nation Zerorez Phoenix
What do you like about our products and services?

I was hoping this would be that last pair of shoes I would own but your out of of my size so I have to look elsewhere

Report a concern   July 21, 2021 — Rated 10 out of 10 by R.J. Zerorez Phoenix
What do you like about our products and services?

Paul was on time and did a great job in the house. It looks really clean now.

Report a concern   July 21, 2021 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

We are very pleased with the result of the cleaning process at an affordable price!

Report a concern   July 21, 2021 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Very professional! Carpets always done well and stay clean. Answers all questions and easy to schedule.

Report a concern   July 21, 2021 — Rated 10 out of 10 by S.E. Zerorez Phoenix
What do you like about our products and services?

Wow! Loved my carpets! I loved that they weren't soaked with water (this has happened before with other companies) and it only took a couple hours to dry. I loved that the carpet was soft, not crunchy, after it dried. The two guys that came out were professional, courteous, friendly and informative. We did a once over before any work was done....I have 3 dogs and wanted to make
sure there weren't any issues or concerns that needed to be dealt with from them prior to cleaning. I would highly recommend Zerozrez to anyone wishing to have their carpets cleaned.

Report a concern   July 21, 2021 — Rated 10 out of 10 by G.G. Zerorez Phoenix
What do you like about our products and services?

The majority of your agents are very professional and do excellent work!

Report a concern   July 21, 2021 — Rated 10 out of 10 by Michelle Smith Zerorez Phoenix
What do you like about our products and services?

The technicians are very courteous and thorough in their cleaning, explanation, and your ability to provide immediate feedback on completion of the service.

Report a concern   July 21, 2021 — Rated 10 out of 10 by D.D.A. Zerorez Phoenix
What do you like about our products and services?

Tech was great. Arrived on time and did a great job.

Report a concern   July 21, 2021 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

My white carpet cleaned up nicely. Even the pet stains came out.

Report a concern   July 20, 2021 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

The rep was on time and explained what he was going to do and performed the services in a very competent way.

Report a concern   July 20, 2021 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Aaron was efficient and thorough. He used protectors for the corners of walls and thoroughly explained the signing & billing. Our rooms feel feel infinitely clear.

Report a concern   July 20, 2021 — Rated 6 out of 10 by K.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First I do want to state that I have used Zerorez in the past at this same house. It has been awhile due to the Pandemic. The agent advised that they only allow 2 ft for the hall. My hall is 14ft and 17th for a total of 31ft. so it was an extra $100.00 .. plus also he said our rooms were "oversized" he did advise that he would not charge me for the bedroom as there was a bed in there... I didn't understand what he meant...don't all bedrooms have beds in them??? I just felt we were blindsided...also Agent was very willing a little too willing to leave if we decided we didn't want to pay the extra amount that we were quoted... which made me feel like this happens a lot. It made me feel pressured...like he has a attitude because I acted surprised of the upcharge. The price was originally supposed to be $135.00 for three rooms and the hall...turned out to be $315.00...ouch . Did an OK job... I moved EVERYTHING .... to make it easier...

Report a concern   July 19, 2021 — Rated 10 out of 10 by T.V. Zerorez Phoenix
What do you like about our products and services?

Chris did a great job. He got my sons room clean when i thought it was impossible. The carpets look great.

Report a concern   July 19, 2021 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

This was our first time using Zerorez. We are very happy with the results. The gentleman who cleaned our carpets was very friendly and knowledgeable. Will definitely use your services again. Thank you.

Report a concern   July 19, 2021 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Very professional technician - did a great job and was in and out with no problems

Report a concern   July 19, 2021 — Rated 7 out of 10 by C.M. Zerorez Phoenix
What could we do to improve?

We have been using your company for few years now. When quoted the price of cleaning carpet/tiles even though I was told the quoted price Has been raised since last time we had them cleaned. It was much over the quoted price. The Tech didn’t tell me after going through the whole house how much more he has added on. We had the same rooms cleaned for the past years so that’s my feedback.

However I did tell the Tech to clean the area rug and that was extra which I’m aware of.


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