Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84584 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 20, 2021 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

I'm always pleased with service and how the carpets look.

Report a concern   May 20, 2021 — Rated 10 out of 10 by W.B. Zerorez Phoenix
What do you like about our products and services?

My technician was polite and work very quickly and my carpet turned out looking great. And the price was very reasonable

Report a concern   May 20, 2021 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Courteous, on time, professional cleaning. My house looked and smelled great!

Report a concern   May 20, 2021 — Rated 10 out of 10 by Ryan Hansen Zerorez Phoenix
What do you like about our products and services?

Your employees are always so polite, caring and professional. Each time we use your services we are more and more impressed! The carpet dries fast and looks great each time. We will continue to use your company for treatment on all our floors.

Report a concern   May 20, 2021 — Rated 9 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule friendly service

Report a concern   May 20, 2021 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule a service within a week or two, honored the price quoted on the phone, didn't try to upsell with a strong arm approach and technician was friendly and professional.

Carpets looked so much better.

Report a concern   May 20, 2021 — Rated 10 out of 10 by Erika Hazen Zerorez Phoenix
What do you like about our products and services?

Treyvon was very professional and my carpets look amazing! My carpets are only Damp

Not WET after they are cleaned and dry within a few hours.
I would not use another carpet cleaner or company after using Zerorez.

Report a concern   May 20, 2021 — Rated 10 out of 10 by G.D. Zerorez Phoenix
What do you like about our products and services?

We were very pleased with the work!

Report a concern   May 20, 2021 — Rated 8 out of 10 by T.A.A. Zerorez Phoenix
What could we do to improve?

Better estimate on web

Report a concern   May 20, 2021 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

My technician Tim L. was wonderful. He was very thorough, took his time and even got a spot out that no one else was able to. He answered all my questions and the carpets look great.

Report a concern   May 20, 2021 — Rated 4 out of 10 by S.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

High cost. The grout is still splotchy is some areas. Carpet looks good upstairs though

Report a concern   May 20, 2021 — Rated 10 out of 10 by Brenda Thomas Zerorez Phoenix
What do you like about our products and services?

They were courteous, thorough and very efficient. Our carpets haven’t looked better.

Report a concern   May 20, 2021 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

That there is no soap residue on my carpets and the service is superb.

Report a concern   May 19, 2021 — Rated 10 out of 10 by Karen Curtis Zerorez Phoenix
What do you like about our products and services?

Since I began using Zerorez my carpets are the cleanest they have ever been. They dry faster and are always softer than with other methods. I highly recommend Zerorez.

Report a concern   May 19, 2021 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Luis was prompt, courteous, professional and did a FANTASTIC job !!!

Report a concern   May 19, 2021 — Rated 0 out of 10 by G.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was happy with the time of arrival. I thought the service person was very knowledgeable and was very pleasant. I had 2 area rugs and a wall to wall. I learned at this visit that you have a service for area rugs where you pickup clean and return. If I had known about this service I would have just had one rug cleaned in that manner. While cleaning that rug, I noticed an edge that did not come clean and mentioned it. I was told that it was just wet and would lighten up after drying. It did not. I spent time with just water and worked that area clean. I have an understanding that I can expect that the carpet will stay clean longer because there is no residue. I can not tell if his is true until months have gone bye.

I guess, I would be happy to get a credit for that area rug to be cleaned with the pickup and delivery.

Report a concern   May 19, 2021 — Rated 10 out of 10 by John Pappagallo Zerorez Phoenix
What do you like about our products and services?

Easy online or phone scheduling, on time arrival, knowledgeable technicians, careful do avoid damage, great work, NO chemical smells, dry by evening or the next morning depending on the time of work.

Report a concern   May 19, 2021 — Rated 10 out of 10 by Heather Bailey Zerorez Phoenix
What do you like about our products and services?

The rep was very professional. He showed up on time and completed everything within the timeline that was communicated. He was a very hard worker and very professional.

Scheduling was very easy online and the rep called when on his way. Very good experience.

Report a concern   May 19, 2021 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Carpet was nice and clean. Technician was friendly and courteous

Report a concern   May 19, 2021 — Rated 10 out of 10 by Lisa Meza Zerorez Phoenix
What do you like about our products and services?

The professionalism of tech and a thorough job

Report a concern   May 19, 2021 — Rated 10 out of 10 by Roxana Loya Zerorez Phoenix
What do you like about our products and services?

Great customer service, reliable, and did a great job on my carpet.

Report a concern   May 19, 2021 — Rated 10 out of 10 by Frank Degaetano Zerorez Phoenix
What do you like about our products and services?

Efficient and effective service with well trained personell

Report a concern   May 19, 2021 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

We are very happy with how our tile and grout came out. Our tech worked hard to get the years of grime out.

Report a concern   May 19, 2021 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

We like that there’s no chemicals that you use and it dries a lot faster thank you so much

Report a concern   May 19, 2021 — Rated 10 out of 10 by S.N. Zerorez Phoenix
What do you like about our products and services?

Technician was on time very friendly listened to our needs and the carpets look great!

Report a concern   May 19, 2021 — Rated 10 out of 10 by Barbara Worzalla Zerorez Phoenix
What do you like about our products and services?

First time user and we were pleased with the technician and results

Report a concern   May 19, 2021 — Rated 10 out of 10 by Laura Workman Zerorez Phoenix
What do you like about our products and services?

The technicians are always very professional, courteous, and do a great job cleaning the carpet. I am a repeat customer.

Report a concern   May 19, 2021 — Rated 10 out of 10 by Mary Ribadeneira Zerorez Phoenix
What do you like about our products and services?

Carpets look. Technician was friendly and knowledgeable.

Report a concern   May 19, 2021 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

It was the first time the carpets look great and we liked the products. The service excellent, the person very professional and polite.

Report a concern   May 19, 2021 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

Paid what was scheduled for and while I was asked for upgrades, felt no pressure in saying yes or no.
Would rebook in the future.


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