Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84571 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 25, 2021 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Friendly, good product/service!

Report a concern   June 25, 2021 — Rated 10 out of 10 by Lynne Childers Zerorez Phoenix
What do you like about our products and services?

Good quick and efficient service

Report a concern   June 25, 2021 — Rated 10 out of 10 by Matthew McClintock Zerorez Phoenix
What do you like about our products and services?

I rhink it worked amazing! The gentlemen that cleaned the carpet were very professional, and extremely nice and knowledgable.

Report a concern   June 25, 2021 — Rated 2 out of 10 by S.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Still have the stain, the reason I called you. Tech said it would be gone. Disappointing.

Report a concern   June 25, 2021 — Rated 10 out of 10 by Barbara Hope Zerorez Phoenix
What do you like about our products and services?

I've used your service several times now and always with good results. I'm going to be using your service 2 times a year now. I was very happy with Jeff who came out this time and will be requesting him again. Thank You , Barb Hope

Report a concern   June 25, 2021 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

Easy to make appointment on line and availability was good. Our technician, Jeramy Castillo, was really good and so friendly. I’ll be requesting him again!

Report a concern   June 25, 2021 — Rated 10 out of 10 by S.N. Zerorez Phoenix
What do you like about our products and services?

I purchase the cleaning fluid from you and use it to clean my tile floors, laminate floors and many other surfaces in my house. Works very well on the kitchen surfaces.
Part of my regular cleaning materials

Report a concern   June 25, 2021 — Rated 10 out of 10 by Richard Kennedy Zerorez Phoenix
What do you like about our products and services?

very pleased.

Report a concern   June 25, 2021 — Rated 8 out of 10 by J.R. Zerorez Phoenix
What could we do to improve?

Lower pricing!

Report a concern   June 25, 2021 — Rated 9 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Very nice and helpful from the first phone call.

Report a concern   June 25, 2021 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

You don't use soap.

Report a concern   June 25, 2021 — Rated 10 out of 10 by B.D. Zerorez Phoenix
What do you like about our products and services?

He was on time and did a great job, will definitely use you again

Report a concern   June 25, 2021 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Rob always does such a great job!

Report a concern   June 25, 2021 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Professionalism organization promptness. Quality of service.

Report a concern   June 25, 2021 — Rated 10 out of 10 by Sterling Bell Zerorez Phoenix
What do you like about our products and services?

Very professional and friendly. They did a great job of cleaning our carpets. This was our second time using Zeroez and we will for sure use them again.

Report a concern   June 24, 2021 — Rated 8 out of 10 by M.W. Zerorez Phoenix
What could we do to improve?

Maybe stronger cleaning solution? I vacuumed before & then again right after the carpet dried and it clogged my vacuum a couple of times. Not sure if that’s common, but I myself have never had that happen before.

Report a concern   June 24, 2021 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Works without soap

Report a concern   June 24, 2021 — Rated 0 out of 10 by K.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The stains are still there. I paid $200 for 2 hallways, paid extra for the pet treatment, and once the carpet dried, the spots appeared again.

Report a concern   June 24, 2021 — Rated 4 out of 10 by B.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The stairs were not cleaned well at all my husband too a rag this morning to work on a spot that wasn’t cleaned and the rage was very dirty after cleaning just one step of the staircase. So we are going to have to clean the stairs again ourself. The rooms look great but the stairs are not clean at all.

Report a concern   June 24, 2021 — Rated 10 out of 10 by Natalie Martinez Zerorez Phoenix
What do you like about our products and services?

Did a great job :)

Report a concern   June 24, 2021 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Your service man, Chris, was truly outstanding.

Report a concern   June 24, 2021 — Rated 10 out of 10 by Tara Moore Zerorez Phoenix
What do you like about our products and services?

They were on time, communicative, and professional. We had a few old pet stains from the previous owners that they seem to have removed and although there are still some wet spots we’re pretty happy.

Report a concern   June 24, 2021 — Rated 3 out of 10 by K.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Upon arrival I immediately told the tech that I have a cat and asked him to close the door when he goes in and out. He explained the hoses have to go through the door for service, which I understood so during that time I monitored the doorway. However, seconds after asking him to close the door on his way in and out he exited the house with the door wide open. He did this again twice. I will never allow him in my home again, that is so disrespectful. Also, Colby also told me twice he’s faster than other techs. I’m thinking this is because he doesn’t take his time to do a good job. There are sticky spots on my floor and I can see swirls and a layer of film on all of my tile. Had I known this is what my floor would look like after spending $265 for a professional clean I never would have booked the service. We’ve used Zerorez two or three times before to clean our carpets and have never had an issue.

Report a concern   June 24, 2021 — Rated 10 out of 10 by S.O.S.K. Zerorez Phoenix
What do you like about our products and services?

Clean and neat

Report a concern   June 24, 2021 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

The tech was great. Chris was fast and did a great job. I would definitely use Zerorez again.

Report a concern   June 24, 2021 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

The technician was on time, and even a little early. Spencer's appearance was clean cut and in uniform. He was polite and pleasant to chat with. He was thorough and professional. Once he was done, he sent me an immediate text to tell me he was done, what he had done and the feed back was informative and positive.

Report a concern   June 24, 2021 — Rated 10 out of 10 by P.W. Zerorez Phoenix
What do you like about our products and services?

Always professional, polite and on time!

Report a concern   June 24, 2021 — Rated 10 out of 10 by Erica Pharr Zerorez Phoenix
What do you like about our products and services?

I wish I used them earlier! Great service and very polite. He was on time and had it done way faster than I expected. My carpets look new again! Zerorez is the only carpet cleaning company I will ever use or recommend. If you don't use them yet, make an appointment. You will not regret it.

Report a concern   June 24, 2021 — Rated 10 out of 10 by Joe Delora Zerorez Phoenix
What do you like about our products and services?

Very professional in every way. Carpet looks like new and was dry in about 2 hrs!

Report a concern   June 24, 2021 — Rated 10 out of 10 by N.Z. Zerorez Phoenix
What do you like about our products and services?

Carpet turned out great, technician was great also.


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