Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84571 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 1, 2021 — Rated 8 out of 10 by M.F. Zerorez Phoenix
What could we do to improve?

Help ensure employees don’t smell.

Report a concern   June 30, 2021 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

They always
Do a great job.

Report a concern   June 30, 2021 — Rated 10 out of 10 by Zana Adams Zerorez Phoenix
What do you like about our products and services?

They took out the pet stains and didn’t leave an unpleasant order.

Report a concern   June 30, 2021 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

great tech - great results

Report a concern   June 30, 2021 — Rated 10 out of 10 by Michael Fletcher Zerorez Phoenix
What do you like about our products and services?

Professional high quality work

Report a concern   June 30, 2021 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Tech is respectful, does a good job, and it didn't take but an hour.

Report a concern   June 30, 2021 — Rated 10 out of 10 by Fred Lastar Zerorez Phoenix
What do you like about our products and services?

Matt, was very courteous and professional. We were impressed.

Report a concern   June 30, 2021 — Rated 10 out of 10 by Debbie McCammon Zerorez Phoenix
What do you like about our products and services?

First time using Zerorez carpet cleaning and will use them again.
We’re happy with the thorough job they did.
Professional and personable.
David Green did an outstanding job!

Report a concern   June 30, 2021 — Rated 7 out of 10 by J.F. Zerorez Phoenix
What could we do to improve?

My carpet is crunchy after being cleaned which was a surprise since it is advertised that it won't be.

My technicians were very nice, but I was somewhat disappointed that we didn't have more discussion about the sealing of the tile. It does look really good, but I wouldn't have chosen to seal all the areas they did, had I been asked. I had expressed when they first arrived that I wasn't sure if I wanted to do the sealing. I was not asked after the cleaning what I wanted or did not want sealed.

It ended up being more than I had budgeted to spend. Had I been given the option to make the decision, I would have sealed some of the high traffic areas but not others. Since they had already completed the work, I didn't feel I had the option to not pay for the sealing of the tile that I did not want completed.

Report a concern   June 30, 2021 — Rated 9 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

My carpet actually feels clean! No scruncy chemical feeling or bad smell! In fact no smell at all! Our technician Trey, was very polite, informed and professional. I only wish I’d had the tile/grout cleaned too!
The only issue was a 3-5 appointment time. Trey arrived right around 3pm . The carpets weren’t anywhere near dry by bedtime. Had to relocate everything that goes on the floor to the living room, then back when they finally were dry next day

Report a concern   June 30, 2021 — Rated 10 out of 10 by S.A.T.D.C. Zerorez Phoenix
What do you like about our products and services?

Zerorez is the best.

Report a concern   June 30, 2021 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

everything, safe, great tec.

Report a concern   June 30, 2021 — Rated 10 out of 10 by H.M. Zerorez Phoenix
What do you like about our products and services?

The staff were professional yet friendly and did not push additional services. The job was completed to our satisfaction.

Report a concern   June 30, 2021 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

tech was friendly and courteous, carpets are clean with less crunch after drying

Report a concern   June 30, 2021 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Fast, effective and friendly. Thank you!

Report a concern   June 29, 2021 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

The carpets came out looking great and Joe the technician was incredibly polite, friendly, professional and thorough. He did a great job!

Report a concern   June 29, 2021 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Professionalism

Report a concern   June 29, 2021 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Jordan did a fabulous job and was very professional and friendly. I appreciate great work ethic and also was impressed by his service for our country.🇺🇸

Report a concern   June 29, 2021 — Rated 1 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The plaster on the wall in our hallway was damaged in 2 places. Plaster and paint were on the carpet after the representative left. There was also a small puddle on our kitchen tile. The employee did not mention anything about it. I slipped and fell on the file floor and injured the top of my foot and my low back.

Report a concern   June 29, 2021 — Rated 0 out of 10 by J.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was very friendly and professional. He was up front in letting me know that a 2 inch piece of grout came out at the entry way tile step.

Unfortunately I had to have a contractor come out and fill the grout while my wife and our Realtor re-cleaned several areas of the floor before the photographer could take marketing pictures.

Report a concern   June 29, 2021 — Rated 10 out of 10 by Cynthia Schwartz Zerorez Phoenix
What do you like about our products and services?

Prompt and efficient service.

Report a concern   June 29, 2021 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Jordan was an excellent technician, kind and knowledgeable.
I am pleased to have clean carpets again.

Report a concern   June 29, 2021 — Rated 10 out of 10 by John Miller Zerorez Phoenix
What do you like about our products and services?

Excellent product and professional services

Report a concern   June 29, 2021 — Rated 9 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Service was professionally done. Carpets look great.

Report a concern   June 29, 2021 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Price, ease, and quality

Report a concern   June 29, 2021 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Pet friendly product.
Quick and efficient service

Report a concern   June 29, 2021 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Tech was great! Give him a raise!

Report a concern   June 29, 2021 — Rated 10 out of 10 by M.T. Zerorez Phoenix
What do you like about our products and services?

We liked your technician - think it was Paul. Very professional, worked quickly, told us to stay off wet carpet for 6 hours ... it was dry by then. Product seems to have done a good job cleaning the carpet.

Report a concern   June 29, 2021 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Professional, kind, and always do an amazing job!

Report a concern   June 29, 2021 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Great service. Carpets look almost new again! Tech was very knowledgeable and took time to explain everything.


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