Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84571 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 29, 2021 — Rated 10 out of 10 by D.O. Zerorez Phoenix
What do you like about our products and services?

My technician was wonderful!

Report a concern   June 29, 2021 — Rated 10 out of 10 by Robert McCall Zerorez Phoenix
What do you like about our products and services?

They do fantastic work. Very friendly and outgoing. Would highly recommend them to anybody.

Report a concern   June 29, 2021 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Mario was great, patient with my questions and gave me good suggestions to keep up with the carpets. If we need to use your services again, I will ask for him!

Report a concern   June 29, 2021 — Rated 7 out of 10 by A.V. Zerorez Phoenix
What could we do to improve?

The technician spent 15 minutes telling me his thoughts on my 15 month old carpet with zero stains than getting started and simply doing the job. If I hire someone to do something I just expect them to do it. I don’t need carpet education on brand new perfectly clean carpet that just needs to be cleaned of household dusts.

Report a concern   June 29, 2021 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

They leave my carpet looking new. He listened to my concerns and explained the care afterwards. Arrived on time and finished right in schedule.

Report a concern   June 29, 2021 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

They did an amazing job on my horrible carpet
Having kids and dogs the carpets get messy fast

Report a concern   June 28, 2021 — Rated 10 out of 10 by Marjean Ollendick Zerorez Phoenix
What do you like about our products and services?

The carpet looks great every time we have it cleaned. The service provider is prompt, knows what he is doing and gets in done in great time.

Report a concern   June 28, 2021 — Rated 8 out of 10 by L.C. Zerorez Phoenix
What could we do to improve?

Charge per room without a 250 sq ft threshold

Report a concern   June 28, 2021 — Rated 10 out of 10 by N.T. Zerorez Phoenix
What do you like about our products and services?

Love this company. Excellent results on my carpets!

Report a concern   June 28, 2021 — Rated 10 out of 10 by Jeri Westad Zerorez Phoenix
What do you like about our products and services?

It’s fast and effective with no strong residual oder. The technician are always so thoughtful and nice.

Report a concern   June 28, 2021 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Timely, clean, professional, efficient. The technician Aaron, enjoys his craft and communicating it to his customers.

Report a concern   June 28, 2021 — Rated 3 out of 10 by D.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our tech was polite, but my husband was not satisfied with the results. He felt the job was too big for one tech. The grout was not cleaned well--Many areas are still dirty. The carpet on the stairs was pulled up on several stairs. Resulting in tearing the carpet and pulling padding out on step one and two. The tech also turned off our fireplace by taking the gas key off the shelf and tuned it off without asking for our permission. We just had it serviced by TriStar and they told us to never turn off the gas because of how difficult it is to light. The tech deducted the charge from the total bill.

Report a concern   June 28, 2021 — Rated 9 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

On time
friendly and professional staff
no chemical used

Report a concern   June 28, 2021 — Rated 7 out of 10 by G.T. Zerorez Phoenix
What could we do to improve?

Technician was polite and responsive. However, there were three Dirt spots that did not come out. To be fair to the technician, after the carpet was wet form the cleaning process, it was not as easy to see the spots. But after the carpet dried, you could see the spots. They did improve some but still show.

Report a concern   June 27, 2021 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Personnel was great, process was quick easy and didn’t smell!

Report a concern   June 27, 2021 — Rated 10 out of 10 by Charles Peterson Zerorez Phoenix
What do you like about our products and services?

It was quick and a very good job. The carpet looks brand new! Thanks!

Report a concern   June 27, 2021 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

the way everything was explained and we have used zero rez before and the results were very good carpet looks like it did when we first moved in fluffy and clean and the cleaner was pleasant i'll give him a 10

Report a concern   June 27, 2021 — Rated 10 out of 10 by L.J. Zerorez Phoenix
What do you like about our products and services?

Prompt, great job! The only place that cleans my rugs!

Report a concern   June 27, 2021 — Rated 10 out of 10 by P.K. Zerorez Phoenix
What do you like about our products and services?

The way they clean without odors. Chris did a wonderful job!!

Report a concern   June 27, 2021 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

It does what you say it does.

Report a concern   June 27, 2021 — Rated 9 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Super good customer service and did a great job on cleaning my floors, only didn’t give a 10 because a chunk of one of my bedroom door frames was taken out and I didn’t notice till after cleaners had left.

Report a concern   June 27, 2021 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

The tech was very respectful of my home and was helpful in answering my questions.

Report a concern   June 27, 2021 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

Your carpet cleaning is superior to other carpet cleaning companies. We have 3 dogs and no other company gets our carpets as clean as Zerorez.

Report a concern   June 27, 2021 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

Trey arrived on time. Explained the process and answered any questions. He proceeded to clean the carpets. The next day, the carpets appeared cleaner and walking on the carpet felt soft.
Trey was polite and professional.

Report a concern   June 27, 2021 — Rated 10 out of 10 by L.T. Zerorez Phoenix
What do you like about our products and services?

Very prompt service and the staff is professional and friendly.

Report a concern   June 27, 2021 — Rated 10 out of 10 by Irene Tidrick Zerorez Phoenix
What do you like about our products and services?

Great job again, as usual. 10/10 quality & service

Report a concern   June 27, 2021 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Very satisfied with the service and outcome of the cleaning.

Report a concern   June 27, 2021 — Rated 10 out of 10 by S.H.D.C. Zerorez Phoenix
What do you like about our products and services?

Non toxic floor cleaning.

Report a concern   June 27, 2021 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

My carpet is so clean now I am so happy

Report a concern   June 27, 2021 — Rated 10 out of 10 by Peter Condy Zerorez Phoenix
What do you like about our products and services?

The technology and the team are without a doubt the best in the industry. Clean, even at the end of a hot day in Phoenix which is very impressive, and they are polite and know how to talk.


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