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based on 84571 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They do fantastic work. Very friendly and outgoing. Would highly recommend them to anybody.
Mario was great, patient with my questions and gave me good suggestions to keep up with the carpets. If we need to use your services again, I will ask for him!
The technician spent 15 minutes telling me his thoughts on my 15 month old carpet with zero stains than getting started and simply doing the job. If I hire someone to do something I just expect them to do it. I don’t need carpet education on brand new perfectly clean carpet that just needs to be cleaned of household dusts.
They leave my carpet looking new. He listened to my concerns and explained the care afterwards. Arrived on time and finished right in schedule.
They did an amazing job on my horrible carpet
Having kids and dogs the carpets get messy fast
The carpet looks great every time we have it cleaned. The service provider is prompt, knows what he is doing and gets in done in great time.
Charge per room without a 250 sq ft threshold
Love this company. Excellent results on my carpets!
It’s fast and effective with no strong residual oder. The technician are always so thoughtful and nice.
Timely, clean, professional, efficient. The technician Aaron, enjoys his craft and communicating it to his customers.
Our tech was polite, but my husband was not satisfied with the results. He felt the job was too big for one tech. The grout was not cleaned well--Many areas are still dirty. The carpet on the stairs was pulled up on several stairs. Resulting in tearing the carpet and pulling padding out on step one and two. The tech also turned off our fireplace by taking the gas key off the shelf and tuned it off without asking for our permission. We just had it serviced by TriStar and they told us to never turn off the gas because of how difficult it is to light. The tech deducted the charge from the total bill.
On time
friendly and professional staff
no chemical used
Technician was polite and responsive. However, there were three Dirt spots that did not come out. To be fair to the technician, after the carpet was wet form the cleaning process, it was not as easy to see the spots. But after the carpet dried, you could see the spots. They did improve some but still show.
Personnel was great, process was quick easy and didn’t smell!
It was quick and a very good job. The carpet looks brand new! Thanks!
the way everything was explained and we have used zero rez before and the results were very good carpet looks like it did when we first moved in fluffy and clean and the cleaner was pleasant i'll give him a 10
Prompt, great job! The only place that cleans my rugs!
The way they clean without odors. Chris did a wonderful job!!
It does what you say it does.
Super good customer service and did a great job on cleaning my floors, only didn’t give a 10 because a chunk of one of my bedroom door frames was taken out and I didn’t notice till after cleaners had left.
The tech was very respectful of my home and was helpful in answering my questions.
Your carpet cleaning is superior to other carpet cleaning companies. We have 3 dogs and no other company gets our carpets as clean as Zerorez.
Trey arrived on time. Explained the process and answered any questions. He proceeded to clean the carpets. The next day, the carpets appeared cleaner and walking on the carpet felt soft.
Trey was polite and professional.
Very prompt service and the staff is professional and friendly.
Great job again, as usual. 10/10 quality & service
Very satisfied with the service and outcome of the cleaning.
Non toxic floor cleaning.
My carpet is so clean now I am so happy
The technology and the team are without a doubt the best in the industry. Clean, even at the end of a hot day in Phoenix which is very impressive, and they are polite and know how to talk.

My technician was wonderful!