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based on 84544 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our technician James was punctual and professional. He was also very friendly and informative. Covid protocol was in place with masks and he did a great job. We will give a 5 star rating to him and Zerorez.
Great prices and great results
Fast and good quality
Great job done! Dustin was friendly, knowledgeable and thorough. And he did not dilly dally!! It's a 10!
Quality of cleaning and professionalism of tech.
Great customer service!
The service and product is very good. I like the fact that there is no odor from the cleaning solution.
Always a great experience with Zerorez
Excellent customer service. Friendly technician. And my tile looks amazing.
carpet is crunchy and smelly and looks exactly the same
Tech was knowledgeable and worked hard. We had a good experience using your company. I really liked being able to schedule online and knew how costs up front. I would have liked the option online to select an oversized room which I didn't see.
The gentleman who performed the rug cleaning service was very knowledgeable>. He was very helpful with various tips to maintain clean carpets.
I love how my carpets look and feel. Stay cleaner longer. Not crunchy.
The guy who came out to our clinic was great! He was kind and quick, carpet looks great, and we appreciate the service!
Great service, timely, polite and quick.
I feel that you have a wonderful product and I always use your company. Keith worked on my area rugs this time and they look like brand new.
Thank you so much to you and Keith, he's a 10 in my book.
Pam Merlino
professionalism, cleanliness, and promptness.
Outcome of cleaning/ everything looks brand new
I was very happy with the service and cleaning. But when they arrived they could not honor my online estimate that I was given.. I’d have to pay 100$ more- so end the end I had to remove 1 of my rooms to stay within my estimate. I wasn’t to happy about that. But what they did do was great….. I’d just say honor your estimates given. 10x10 area rug is not the same cost as a 10x10 empty room… area rugs cost 3 times more, that just doesn’t make sense to me?? That’s the most I ever been charged for a area rug.
Always great customer service. Cody was fantastic!
How quick the technicians worked and the softness of carpet afterwards! They look brandnew
Very professional, was on time and did a great job,
All excellent!
Prompt. Courteous, & excellent results.
No residue left after cleaning carpets
The technician was very nice but the cleaning process left a lot to be desired. All the carpet edges, where they met the tile, were still very dirty. It took me an hour, on my hands and knees, blotting up the excess water and the grime that was not vacumned up. This was especially irksome as I had paid the two room price for what was actually less than 100 square feet.
The service techs were very professional, courteous and polite. They did a wonderful job in cleaning our 2 bedroom and master closet carpets. However, the drying time for the master closet carpet took over 56 hours to dry. It is not the first time we have used your service at our current residence. It took an extraordinary timer the carpet in the master closet to dry. The other two bedroom carpet dried within 24 hours. Perhaps the moisture for the master closet carpet was not fully sucked out but the machine? Not sure. Please advise. Thank you
The service was great and the carpets came out very clean!
Our service provider answered any questions we had regarding the cleaning process. He was thorough and we were very happy with the outcome. Our carpets look wonderful.
Thorough cleaning, low dry time,
Excellent techs