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based on 84541 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We love how all the technicians take their time and do an amazing job cleaning. They also always clean up after themselves. I appreciate how well your product works and dries quickly.
Everyone is very professional, punctual and you can't ask for a better clean.
Recommend you to Everyone.
Well done!
Had a conversation with Scott before he got started on how I used to clean carpets (quite a few years ago) and how there’s a difference between just going over it and cleaning it. Cleaning it takes a little elbow grease and truthfully for roughly $200/hr you guys can put in a little elbow grease. I asked him not to just go over it quickly, which to my dismay is exactly what he did, but to take his time and work out the high traffic areas. Honestly, My wife takes longer to vacuum the carpet then it took him to clean it. Were there high traffic areas? Yes. But I have seen much worse get much cleaner when properly cleaned. He spent 20 mins on a phone call, which he advised me of when he arrived, and then proceeded to race through the cleaning. I presume to maintain his schedule. Definitely not happy and definitely would not recommend your services. ESP Scott.
If you advertise a special deal, please make sure that room size is published. No one likes expecting to pay one amount and then being gouged when the technician arrives.
They were on time and performed great service.
The technician was polite personable and professional. 2 issues: 1) because chair I paid $70 to have cleaned contained rayon the technician said it must me dry cleaned which he did. Unfortunately it didn’t remove any discolored areas from the upholstery. Chair fabric came clean when I used oxyclean water and a rag to clean instead. 2) I was given plastic booties to wear and inspect upstairs (the cleaned areas including staircase). When I came down the stairs and stepped onto the tile floor the wet booties (and wet tile from hoses being gathered) caused me to slip and fall, pulling a muscle in my back. Has taken 2 weeks to heal - I recommend you not allow folks to wear these or warn them before stepping from carpet area onto hard flooring.
The service technicians are friendly and professional. Issues wirh service are resolved quickly.
We're very happy with the results of our tile cleaning! Both the tiles and the grout look great. Our tech was on time for our appointment and the quote was consistent with what we estimated from the prices online. The tech was professional and personable. He completed the cleaning in a timely manner and clean-up was well done.
We'll definitely use the service again!
Mitchell was very informative and helpful. He took to the time to explain everything to my mom. She loved the fact that she was able to get the protectant back on her frequently used carpets.
Your reps are prompt, courteous and polite. I am always satisfied with the results.
Superior on-line & phone customer service. Attentive, knowledgeable, and helpful technician. Technician always arrives on schedule. Cleaning completed in a satisfactory manner.
We have used ZeroRes several times now and the Technicians are always on time, friendly and professional. They do a great job cleaning both carpet and tile and giving it new life!
Efficient process, carpets dried quickly, and great service.
Zerorez is the best cleaning service ever! It is absolutely amazing how well the technique removes dirt and stains from carpets, and dries fast. Very pleased with the job the technician did!
My carpets came out so clean and the carpet cleaner was very nice
Very thorough, job well performed and very good result
WE WERE PLEASED WITH THE PROMPTNESS OF ALLEN, THE CLEANER AND THE JOB THAT HE DID CLEANING OUR CARPETS.
OUR ONLY THOUGHT IS THAT IT WOULD BE A GOOD SERVICE IF THE TECHNICIANS COULD ALSO MOVE THE FURNITURE FOR US!
We love all their services!
Very friendly tech, and the quality of work was excellent!
Do a great job at cleaning carpet, etc but equally as important is their customer service.
They always try to accommodate the customer with a workable time window + always text or call when on the way. Very dependable and professional in addition to the service.
Cody was awesome!
Everything
Cleaning, system leaves my carpet looking like new Almost.
Mitchell was very professional and did a great job.
Great service. Very friendly and professional. Would recommend to anyone
Jeremy was very professional and worked very hard to get our couch and carpets clean.
Dries quickly with no residue. Friendly techs that work efficiently.
I wish the carpet had been left a bit dryer.
Your technicians are very thorough and friendly and do a wonderful job