Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84507 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 15, 2022 — Rated 9 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

Carpets and rugs look clean. Even the high traffic area I was concerned with.

Jesse did a very nice job. I also appreciated Paul stopping by making sure everything was
being done correctly.

Thank you,

Name removed

Report a concern   November 15, 2022 — Rated 10 out of 10 by Emily Scott Zerorez Phoenix
What do you like about our products and services?

Kaleb and Tristen were awesome. Kaleb went over everything — the services and prices before he started. Then at the end, he went over everything again. No surprises. The carpet, rug and stairs look brand new. They were on time and extremely efficient. Thank you so much!!!!!

Report a concern   November 15, 2022 — Rated 10 out of 10 by Suzi Perlman Zerorez Phoenix
What do you like about our products and services?

Great customer service, friendly employees!

Report a concern   November 15, 2022 — Rated 10 out of 10 by Dave Thomas Zerorez Phoenix
What do you like about our products and services?

First, Brian did such a good job on our carpet! It really looks great and he worked hard at it. He also was very pleasant to deal with, I would like him to clean our carpet every time.
Second, we do like the fact that your cleaning solution is so effective and that it leaves so little residue, if any. It makes so much sense and we love that.
Happy Thanksgiving!

Report a concern   November 15, 2022 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

Everything turned out very clean and looks great!

Report a concern   November 15, 2022 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

VERY efficient worker who did a FABULOUS job!!!! I have already shared your service information to many friends and neighbors.

Report a concern   November 15, 2022 — Rated 3 out of 10 by G.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The cleaning crew was over an hour late getting to the house, they left the water dripping from the faucet in the laundry room, which damaged the tile and some carpeting. When I texted the Zerorez representative to let her know what had happened she told me that she would talk to the crew and get back to me...and guess what, she never got back to me. Just like the crew being irresponsible so, was the representative. We are actually thinking about taking Zerorez to court but, will definitely post a unsatisfactory review and pictures on the social media sites once we get the damage fixed.

Report a concern   November 15, 2022 — Rated 10 out of 10 by F.P. Zerorez Phoenix
What do you like about our products and services?

it is clean and you know and feel clean..

Report a concern   November 15, 2022 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Knowledge and attitude of techs

Report a concern   November 15, 2022 — Rated 9 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

Great responsive service and wonderful results!!

Report a concern   November 15, 2022 — Rated 3 out of 10 by J.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

4 small rooms of carpet. Some pet pee spots, were revealed. We agreed to $40 per room to sole extra spray in stuff. And after our guy left, they were still there. I feel like our carpet is still in bad shape. We are in a rental home currently while our house is being built. Just want to keep it nice for another year.

Report a concern   November 15, 2022 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Friendly serviceman, no crunchy feeling carpet afterwards. Good service.

Report a concern   November 15, 2022 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Zerorez was great! Our carpet looked like new after the cleaning . Thank you Zerorez!

Report a concern   November 15, 2022 — Rated 5 out of 10 by Y.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My bathroom downstairs was not cleaned as well as the other areas with tile. Grout in some places still very dark. When I asked about it while tech was here he said it was just because it was still wet. Looked the same after it dried

Report a concern   November 15, 2022 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

The gentleman who did the work was friendly and courteous. He made a few suggestions about cleaning our house, without being pushy

Report a concern   November 15, 2022 — Rated 5 out of 10 by K.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

It’s probably out of your control, I should have tried to use some of my products before having you use your extraction vacuum because the spot treatment where the cats urine is still very potent.

Report a concern   November 15, 2022 — Rated 5 out of 10 by N.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Pretty much the same as everyone else. Stains go away for a short while then reappear

Report a concern   November 14, 2022 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

I really like how my carpets turn out after being cleaned by your company and the technicians are always so polite and professional.

Report a concern   November 14, 2022 — Rated 10 out of 10 by M.U. Zerorez Phoenix
What do you like about our products and services?

Cody was so wonderful!!! He was friendly and talked us through the process and pointed out some things along the way! He is a total asset to Zerorez!

Report a concern   November 14, 2022 — Rated 10 out of 10 by Doug Bolter Zerorez Phoenix
What do you like about our products and services?

I'm very pleased with the result of the recent carpet cleaning. Paul was very thorough, and careful of my furniture. He completed the service in a timely manner. He's polite and truly takes pride in his work.
Thank you!
P.S. I'll be getting another cleaning in the next 4-6 months - will definitely call on you guys for the job.

Report a concern   November 14, 2022 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

It’s clean. No residue. The tech was super nice

Report a concern   November 14, 2022 — Rated 10 out of 10 by P.W. Zerorez Phoenix
What do you like about our products and services?

I have had my carpets and upholstered furniture cleaned over the years but I have never experienced the thoroughness and professionalism that I have experienced from the Zerorez technicians and staff. I would not hesitate recommending them to anyone and in fact have already recommended them to family and friends.

Report a concern   November 14, 2022 — Rated 10 out of 10 by Brenda Miller Zerorez Phoenix
What do you like about our products and services?

Jacob did a fabulous job on the carpets throughout my house!! He arrived on schedule, was very professional, explained the procedure & proceeded to tackle the work in a timely manner. Appreciate the fresh appearance of my home in time for the holidays. Would not hesitate to use Zerorez again in the future. THANK YOU!!

B. Miller

Report a concern   November 14, 2022 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

Friendly, great service and excellent product

Report a concern   November 14, 2022 — Rated 10 out of 10 by Giselle Ferreira Zerorez Phoenix
What do you like about our products and services?

Caleb was very professional.

Report a concern   November 14, 2022 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Caesar was very polite and professional.
Another job well done.

Report a concern   November 14, 2022 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Service was excellent. I would ask for Jordan and Brie again.

Report a concern   November 14, 2022 — Rated 10 out of 10 by Ken Phillips Zerorez Phoenix
What do you like about our products and services?

Service was great. Slight confusion about need for me to vaccum first was resolved.
Technical did a great job.

Report a concern   November 14, 2022 — Rated 0 out of 10 by J.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Try again. A gross puddle of material was left that by the next day is now a hard spot. And it’s still wet a little. There is still debris in some corners and instead of smelling like cat urine, it now smells like wet dog. I’m not sure how that happened.

Report a concern   November 13, 2022 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

On time and friendly professional associate


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