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based on 85226 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was great! They were on time and everthing looked great!
Friendly technicians and excellent work!
Our service technician was very professional and did an excellent job cleaning our sectional couch. We are very pleased.
GREAT service- Austin was a great technician…very pleased
Always courteous and professional. Floors look great and dry quickly.
Be a little clearer in explaining costs.
Great service people. Easy scheduling. Fabulous results.
Easy to schedule, pro service
I think your service is expensive but your technician (Cesar) did a great job.
Quick and clean! Great service with a smile!!
We added on a closet during the service. There was a small blanket on the floor and area rug…those items were not moved for cleaning. My husband and I had literally moved everything single thing in the rooms we had originally scheduled to have cleaned. Paying $25 to have half the closet cleaned was disappointing.
I've always had great service and such a great crew!
The young man was very professional and he finished the job when he said he would.
product was good, tech was great...informative and helpful
On Time, very polite, helpful, explained the process
Very professional, on time and informative about how to clran carpets, floors, couches and more.
Was great and friendly. Took almost the entire stain out of our carpet, saving us from having to replace it.
Excellent work and efficient
We love having Zerorez clean our carpet. Their service men are efficient and courteous. They arrive on time and do a great job every time we have them out. I wouldn’t hire any other company to clean my carpet.
Customer service was great and the gentleman who came to my house was courteously, friendly and efficient
I liked the young man who was honest with the possibilities of a 10yr old carpet
Quick
Great service. Great work.
This time the young man seemed to want to get in and get out. Always before I would have given you a 10. The 7 was generous. I don’t feel like he did that great of a job.
Price was pretty high.
I still have stains on the carpet and it’s still wet it has been 33 hours since they came to clean them
Dried spotty
Jeff was awesome and did such a great job on our carpets!
The technician was very friendly and conscientious. He did a great job!
When I signed up for the cleaning online, I was not given all the correct information. So, when the gentleman showed up, I was charged extra. Then, once he started going through everything, he kept trying to add more expenses to the cleaning - of adding chemicals for de-odorizing. I'm not sure why, if your business is for cleaning without chemicals, I would then want to have chemicals added to my carpet to make it smell better when cleaning should just make it smell better, if you are actually getting it cleaned.
Also, I picked a time-frame that was available and was when someone would be home and not working; however the first team showed up 2 hours early, and was surprised when we declined having them start since we were still working and could not have that kind of noise in the background.
Finally, I have used your services in the past and was very satisfied with the level of cleaning on my carpets. However, this time, I do not feel that the carpets were actually as clean as they have been in the past. I was disappointed in how they didn't appear to be fully clean.