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based on 84507 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The gentleman that came to clean the floors did wonderful. I originally spoke with a very lovely but potentially newer girl over the phone, she and I spoke about the stairs several time before she quoted me. When the guy came to clean the carpets , he said there was zero mention of the stairs and was about to increase the cost by 50% of the quote!!! That’s huge, I almost had to send him away because I was not prepared to pay double the quote. He did as much as he could to accommodate me and I appreciate his patience.
They did a very good job and made the carpet like new again. I like the way it is no longer matted down.
Your technician Trayvon’s knowledge & professionalism are superior.
Your cleaning process & protective products are excellent .
Thoroughly clean carpets and tile. Been a customer for more years than I can remember. Using Zerorez has extended the life of my carpet!! I am 100% sure of this. :)
Great service!
The technician was polite, friendly, efficient and knowledgeable.
They did a great job. They did both our ceramic floors and living room carpet.
Easy to schedule, could do the cleaning within a day, done quickly, carpets look great!
You walk the talk
There are lots of enzyme cleaners on the market that do a good job of getting up pet odors. Would be great if you could have those available, if needed.
Taking an area rug in to have it washed is not a reasonable option or paying $225 for a installed carpet that had been cleaned before but the stains keep reappearing.
Overall your cleaning process is great, but could be improved by being able to cleanup after our pets better at a more reasonable price.
I am seriously thinking about getting rid of all my carpet and doing my own area rug cleaning. Although you can still do the sofa.
Did a great job! Tech was friendly & professional!
Great Technician! What a nice man! And he did a great job! We will ask for him next time.
The techs are always kind and helpful and the cleaning is always well done
No chemicals
The serviceman did a very good job. Would you send me a receipt for your services?
Pending the results of another company's carpet cleaning of the carpets that ZeroRez did, we would better answer this question. After ZeroRez left our property, after the carpets dried, we saw that they still looked as bad as they were before ZeroRez "cleaning". Our Realtor felt so strongly about the dirty carpet appearance that he insisted that he would pay for his favorite carpet cleaning company to re-do the job.
I hope these comments will help ZeroRez to find ways to do a better job, even to the extent that the cleaner operator could give an honest opinion of the carpets' "come clean" turnout. Our records show that ZeroRez did these same carpets in May of 2022.
We don't expect a refund or a return visit, but if the second cleaning company isn't successful, I will apologize.In any case, there is little chance that we will make any carpet cleaning recommendations to friends.
I will tell in a year
How clean my floors are after you are here. They look great!
They were prompt, efficient, and careful. There was no upcharge once they got here.
the crew showed up on time and worked to get the job to in a timely basis
The carpets and area rug look gorgeous!
Great job
Courtesy employee
On time
Explained every process
Cleaned up after the job
Thank you for being on time and doing a great job!
EXCELLENT CARE BY TEH TECHNICIAN. HE WAS THE BEST I HAFE HAD AND I HAVE BEEN USING YOU FOR SEVERAL YEARS. THOROUGH, CONSCIENTIOUS AND VERY POLITE. PLEASURE DOING BUSINESS WITH HIM.
The technician came when he said he would, kept us informed of what he was doing and worked efficiently. The job was done per our requirements. The place was left clean and ready to go as soon as it dried.
This is the second time I have used. you guys for cleaning Caro
pets in my rental properties and as usual what I got was a comment stayed in touch with me
exactly when he would be their , secondly the guy was friendly introducing him self , then went to work doing the job at hand, the two bedrooms looked even better than expected, I would sincerely like to thankTray (the guy that did the work ) and you guys for a great job, I will be back
Jay Snow
phoenix, arizona
Enjoy the work done by our technician Jason
Zerorez did an amazing job on my carpets! Thank you so much for the great customer service!
Friendly serviceman and thorough job!
No chemicals