Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84507 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 8, 2022 — Rated 10 out of 10 by V.G.C. Zerorez Phoenix
What do you like about our products and services?

I haven’t seen the finished carpets yet, but I heard the stains came up. The servicemen were nice to work with.

Report a concern   November 8, 2022 — Rated 8 out of 10 by E.B. Zerorez Phoenix
What could we do to improve?

Breakdown in price, associate who cleaned my house danced around the price of each line item. Frustrating to get a quote online to in person being over 200 more than originally thought.

Report a concern   November 8, 2022 — Rated 1 out of 10 by J.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Basically did nothing and still got charged full price. They said "we can't clean the grout" and it is still dirty and looks the same as before. Total ripoff.

Report a concern   November 8, 2022 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

Quality of the job is consistently good and timely.

Report a concern   November 8, 2022 — Rated 10 out of 10 by Sean McNeely Zerorez Phoenix
What do you like about our products and services?

Your Technicians Brian and Carly were a breath of fresh air as far as in home service goes. They were polite courteous and very knowledgeable. The "Pet Stain" treatment is a truly helpful and effective solution to a difficult and age-old problem. Your equipment, products, methods, and service are of the highest quality, we are both happy, and impressed!

Report a concern   November 8, 2022 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

The carpet drys superfast, and able to make my appointment about a week from when I called. Very pleased

Report a concern   November 8, 2022 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

The product was clean odorless it dried very quickly the technician was knowledgeable very very kind answered all my questions and he was efficient he's an asset to your business I hope you have more like him and you'll be very successful

Report a concern   November 8, 2022 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

No chemicals. Better cleansing.

Report a concern   November 8, 2022 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

The gentleman that serviced was efficient and extremely professional. Our carpet looks great!

Report a concern   November 8, 2022 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Good job, easy to schedule.

Report a concern   November 8, 2022 — Rated 10 out of 10 by Wassila Sefrioui Zerorez Phoenix
What do you like about our products and services?

Great work, excellent service. Super courteous and prompt. Very effective product and method. Highly recommended.

Report a concern   November 8, 2022 — Rated 10 out of 10 by Kathi Pfeiffer Zerorez Phoenix
What do you like about our products and services?

Friendly and professional

Report a concern   November 8, 2022 — Rated 10 out of 10 by Jane Evans Zerorez Phoenix
What do you like about our products and services?

Tommy was best with professional service. Love Zeroez!

Report a concern   November 8, 2022 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

They were punctual and courteous,…..did a good job!

Report a concern   November 8, 2022 — Rated 10 out of 10 by D.N. Zerorez Phoenix
What do you like about our products and services?

Very quick and thorough

Report a concern   November 8, 2022 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Fair price, excellent customer service and provider was on time and job well done.

Report a concern   November 8, 2022 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

Thoroughness and professionalism

Report a concern   November 8, 2022 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Everything was done well! The cleaner was very friendly and efficient.

Report a concern   November 8, 2022 — Rated 10 out of 10 by C.N. Zerorez Phoenix
What do you like about our products and services?

We love our technician Jeff that comes every time he does a phenomenal job!

Report a concern   November 8, 2022 — Rated 10 out of 10 by Tyler Robins Zerorez Phoenix
What do you like about our products and services?

My Rugs Came out Great. 10/10 would use again!

Report a concern   November 8, 2022 — Rated 10 out of 10 by Tracy McTavish Zerorez Phoenix
What do you like about our products and services?

My carpet smells fresh and isn't crunchy to walk on like when it has previously been cleaned.

Report a concern   November 8, 2022 — Rated 10 out of 10 by P.W. Zerorez Phoenix
What do you like about our products and services?

Service is very good, on time, and a "heads up" notice the tech is on his way!! He did a great job, well satisfied, and the carpeting looks great!!!

Report a concern   November 8, 2022 — Rated 10 out of 10 by V.L. Zerorez Phoenix
What do you like about our products and services?

Fast friendly service.

Report a concern   November 8, 2022 — Rated 10 out of 10 by Dolores Prucha Zerorez Phoenix
What do you like about our products and services?

Wow I manage a Drycleaners and when one of my customers ask about carpet cleaning I always suggest your company, funny thing is I never used your services although just loved your concept and I finally had a chance to book an appointment with you for my moms house and we'll all I can say is that they came out fantastic like brand new her carpet is 12 years old and they were pretty nasty. The customer service was about and beyond , also.
Thanks zerorez for a great experience

Report a concern   November 8, 2022 — Rated 8 out of 10 by V.W. Zerorez Phoenix
What could we do to improve?

The first time I had zero rez come out they did a great job and I was sooo soo pleased , this last time there was still several spots that don't look they were cleaned at all.

Report a concern   November 8, 2022 — Rated 0 out of 10 by A.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The floors didn’t even look like they were cleaned. We could still see the outline of where our rug was to put it back after the cleaning. The tech sealed our bathroom floors without cleaning them and knew they were dirty. Our carpet was hard and crunchy after the cleaning and we were told by other people that didn’t happen with this company.

Report a concern   November 8, 2022 — Rated 10 out of 10 by Erick van Hofwegen Zerorez Phoenix
What do you like about our products and services?

Great job by our technician Noah! He was outstanding and did a great job! Our carpets look amazing

Report a concern   November 8, 2022 — Rated 10 out of 10 by Richard Arendt Zerorez Phoenix
What do you like about our products and services?

Your tech, Jesse, was very knowledgeable and informative.

Report a concern   November 8, 2022 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Carpet is never too wet. Friendly staff. Arrive on time. Done in a timely manner.

Report a concern   November 8, 2022 — Rated 10 out of 10 by E.R. Zerorez Phoenix
What do you like about our products and services?

As always, great job and superior customer service


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