Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84506 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 25, 2022 — Rated 10 out of 10 by Jana Lee Zerorez Phoenix
What do you like about our products and services?

Our guy was efficient and prompt and did a great job!

Report a concern   November 25, 2022 — Rated 10 out of 10 by Tom Hassell Zerorez Phoenix
What do you like about our products and services?

I like your water treatment. I like your citrus treatment. And the technician was fantastic.

Without a doubt, is the best cleaning job I’ve ever had. Would never consider using any other company.

Report a concern   November 24, 2022 — Rated 10 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

The representative worked so hard and did a fantastic job!!!!

Report a concern   November 24, 2022 — Rated 10 out of 10 by Kirsten Sunderland Zerorez Phoenix
What do you like about our products and services?

Amazing job!!! Thank you!!

Report a concern   November 24, 2022 — Rated 9 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

The service tech was so nice. Sadly our carpet is on its last legs and can only be cleaned to a certain degree. The tech offered to go over these spots a few times to see if that would help.

Report a concern   November 24, 2022 — Rated 10 out of 10 by Linda Kimbrell Zerorez Phoenix
What do you like about our products and services?

Zerorez always does a great job for me. The technician listens to my concerns. Love that they give me a small wait window instead of making me wait all day, and also give me a text to know my tech is on the way.

Report a concern   November 24, 2022 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

Great friendly, prompt and professional service!

Report a concern   November 24, 2022 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Ease of scheduling, carpets smell fresh- not perfumed from cleaner, dries quickly

Report a concern   November 24, 2022 — Rated 10 out of 10 by Sharon Campbell Zerorez Phoenix
What do you like about our products and services?

Great company! They care. Showed up on time, was willing to take extra time to do work I hadn't scheduled and the outcome was superb! Highly recommend this company and will use them again when I need carpet cleaning and grout cleaning.

Report a concern   November 24, 2022 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

You come on time, call before hand and wear something that I knew when you came to the door who you were. Introduced our helper and got right at it.

Report a concern   November 24, 2022 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Mason was very professional. Thorough and conscientious. The cleaning seems to be acceptable.

Report a concern   November 24, 2022 — Rated 5 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician that arrived to clean my carpets was in and out in 30 mins for 3 rooms. Quick, slip-shot work, left a lot of stains on the carpet. He charged me an extra $80 for pre-treatment but in my opinion did not give the treatment time to work and rushed the cleaning. I still have stains on my carpet that I am now left to get out myself.
The technician then told me to rate him a 10. I could not step on the wet carpet naturally as I did not want to walk on a wet surface, from a distance all looked OK when he left. It was only when the carpet dried that I noticed he had not done such a great job. I paid over $200 dollars for not even 30 mins of quick, fast, hurry up and get to the next house service. I am left disappointed.

Report a concern   November 23, 2022 — Rated 10 out of 10 by Michael Gonzales Zerorez Phoenix
What do you like about our products and services?

An excellent and very professional company!

Report a concern   November 23, 2022 — Rated 10 out of 10 by Sally Horvath Zerorez Phoenix
What do you like about our products and services?

Works well

Report a concern   November 23, 2022 — Rated 10 out of 10 by Michelle Devlin Zerorez Phoenix
What do you like about our products and services?

Caleb was super friendly and professional. Will use you again

Report a concern   November 23, 2022 — Rated 10 out of 10 by Valerie Garcia Zerorez Phoenix
What do you like about our products and services?

My carpet looked and smelled great!! David the tech was great friendly explained everything and was very knowledgeable about his job

Report a concern   November 23, 2022 — Rated 8 out of 10 by D.G. Zerorez Phoenix
What could we do to improve?

The carpet cleaner guy did a good job, but I wasn't notified by the company on what time they would be coming. I was not fully prepared, and forgot to move some items, I wanted moved. Disappointed.

Report a concern   November 23, 2022 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Professional, friendly staff. Do great work.

Report a concern   November 23, 2022 — Rated 0 out of 10 by M.U. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I am very disappointed that my couch is still dirty with visible dirt. It does not appear nor smell like it was clean.

Report a concern   November 23, 2022 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Always a good job.

Report a concern   November 23, 2022 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

I like that you use a carpet lifter and take the time to thoroughly clean each room rather than rushing through it. And I like the 'no crunch' feeling of the carpet afterwards. I especially like the work that David Mitchell does. I've had other people from Zerorez clean my carpets, but David is the best!

Report a concern   November 23, 2022 — Rated 10 out of 10 by Oscar Olguin Zerorez Phoenix
What do you like about our products and services?

Technician was very professional

Report a concern   November 23, 2022 — Rated 9 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

I like that the carpets look very clean even in the high traffic areas and they are also soft. Often times the carpet feels crunchy after cleaning but not with Zero Rez

Report a concern   November 23, 2022 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

It was a great experience!

Report a concern   November 23, 2022 — Rated 10 out of 10 by R.C.B. Zerorez Phoenix
What do you like about our products and services?

Prompt and effective service
Courteous

Report a concern   November 23, 2022 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Friendly staff

Report a concern   November 23, 2022 — Rated 10 out of 10 by Wilbert Bell Zerorez Phoenix
What do you like about our products and services?

Everything was good except I think your prices are high.

Report a concern   November 23, 2022 — Rated 8 out of 10 by P.R. Zerorez Phoenix
What could we do to improve?

The carpets are well cleaned, the service was good, the process was easy and painless, will absolutely recommend. Very good value!
The tile area came out ok, the tiles are clean the grout doesn’t appear much cleaner than it previously was, perhaps my expectations were unrealistic, would probably not recommend the tile cleaning service.

Report a concern   November 23, 2022 — Rated 10 out of 10 by Mark Franzen Zerorez Phoenix
What do you like about our products and services?

They do a great job cleaning floors.

Report a concern   November 22, 2022 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

Prompt, professional, great attention to detail. Carpets always look great when they’re finished. Thank you!


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