Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85211 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 29, 2023 — Rated 10 out of 10 by R.N. Zerorez Phoenix
What do you like about our products and services?

Thorough. Kept me informed of the process. Showed up promptly and was polite.

Report a concern   April 29, 2023 — Rated 10 out of 10 by Larry Stephenson Zerorez Phoenix
What do you like about our products and services?

The service was quick and efficient. The tech was very careful of our walls and furniture. He did a great job and I would recommend him and Zerorez to anyone.

Report a concern   April 29, 2023 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

Beau did an exceptional job on our outdoor patio cushions. He was thorough and checked in throughout the service to ensure it was meeting satisfaction.

Report a concern   April 29, 2023 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

The service was thorough, professional, affordable and on time!

Report a concern   April 29, 2023 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

On time and very professional

Report a concern   April 28, 2023 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   April 28, 2023 — Rated 10 out of 10 by Shannon Miller Zerorez Phoenix
What do you like about our products and services?

Beau was very professional. Informative and helpful. Beau gave dinner recommendations in an area we were staying for 1 night. Very good food. I would only want Beau to service us again. Thank you very much

Report a concern   April 28, 2023 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Friendly and knowledgeable staff, competitive pricing, easy scheduling process

Report a concern   April 28, 2023 — Rated 10 out of 10 by J.V. Zerorez Phoenix
What do you like about our products and services?

The cleaning guy was very friendly and efficient.

Report a concern   April 28, 2023 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Courteous; clean; efficient; thorough; knowledgeable

Report a concern   April 28, 2023 — Rated 8 out of 10 by C.W. Zerorez Phoenix
What could we do to improve?

I wasn’t as happy with the overall dirt removal this time. After it dried there were still traffic corridors that are darker than the less traveled areas. That hadn’t happened before

Report a concern   April 28, 2023 — Rated 10 out of 10 by Diana Hernandez Zerorez Phoenix
What do you like about our products and services?

Friendly…reminded me of the 30 day guarantee if spots reappear. Dried in the time he stated.

Report a concern   April 28, 2023 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

It didn’t leave a stench smell.

Report a concern   April 28, 2023 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Joshua was very polite and professional and did a very good job

Report a concern   April 28, 2023 — Rated 10 out of 10 by W.W. Zerorez Phoenix
What do you like about our products and services?

I truly like the concept of zero residues in cleaning my carpets and upholstery. Also, each time I have had Zerores come into my home, the technician has been informative, helpful and friendly. I appreciate good people.

Report a concern   April 28, 2023 — Rated 10 out of 10 by Lanny Butler Zerorez Phoenix
What do you like about our products and services?

Awesome job

Report a concern   April 28, 2023 — Rated 10 out of 10 by M.S.M. Zerorez Phoenix
What do you like about our products and services?

David did a great job on some very problem areas
On time and very pleasant!

Report a concern   April 28, 2023 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

Service is good...carpet looks good..dries fast....no detergent or chemicals.

Report a concern   April 28, 2023 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

A great job

Report a concern   April 28, 2023 — Rated 8 out of 10 by T.M. Zerorez Phoenix
What could we do to improve?

my carpets needed stronger cleaning agents in certain areas

Report a concern   April 28, 2023 — Rated 10 out of 10 by Maddy Kidd Zerorez Phoenix
What do you like about our products and services?

We called this company after it was recommended to us by a friend. We are so happy that we called. The gentleman that came to the house was very polite and punctual. He informed us what exactly he was going to do and what he was going to use on our tile floors. The floors look brand new, and I am sure the new home buyer will think the floors are new.

I would recommend them as well especially if you have tile floors and want to make your floors shine like new if you are moving out as your final clean out service.

Report a concern   April 28, 2023 — Rated 10 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

Quality work and service.

Report a concern   April 28, 2023 — Rated 5 out of 10 by L.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was told that I would get before and after pics and I didn't. I requested that not the A/C stay on but the fan start on and it wasn't. The ceiling fans were on but that didn't cover the entire house. I was hoping that they would recommend a neutralizer for the pet urine, but they didn't. We have a senior dog that hit potty pads but had fun offs. I called and asked about these items and no one called me back. They commercials say that they don't leave the carpet crunchy and crispy and it was rather crunchy and crispy. I was moving out of a house and hoping that they would of done a better job. I just hope I don't get charged for the property mgmt to do it again 😫😖

Report a concern   April 27, 2023 — Rated 0 out of 10 by L.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Tried to get auto radio and none in stock. 1/2 hour going in circle. Am going to cancel sirius.

Report a concern   April 27, 2023 — Rated 9 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Prompt and availability.

Report a concern   April 27, 2023 — Rated 0 out of 10 by S.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I wanted my tile floors and grout cleaned and the rep said he could do it but my grout looks just as bad as it did before it was cleaned. Plus the rep missed spots so the floor looks really spotty. I'm very disappointed with zerorez and wouldn't use them again or recommend them to anyone.
I honestly don't think zerorez should be cleaning tile or grout because it doesn't work.
The only resolution to make things right
at this time is to refund my payment because a second cleaning will not work. Tile and grout need a specialized cleaning, not steam cleaning and he should not have led me to believe otherwise.

Report a concern   April 27, 2023 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Good job

Report a concern   April 27, 2023 — Rated 10 out of 10 by N.K. Zerorez Phoenix
What do you like about our products and services?

How clean carpet gets and the professionalism of employees

Report a concern   April 27, 2023 — Rated 10 out of 10 by Beverly Savage Zerorez Phoenix
What do you like about our products and services?

Josh was wonderful! On time, professional & explained cleaning procedure to me prior to starting.

Report a concern   April 27, 2023 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

Quick and friendly service. Carpet dried quickly.


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