Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85794 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 15, 2023 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

NO Chemicals!!!!

Report a concern   June 15, 2023 — Rated 8 out of 10 by S.G. Zerorez Phoenix
What could we do to improve?

Wear booties after cleaning and perhaps offer a few pares to the clients while carpets dry

Report a concern   June 15, 2023 — Rated 10 out of 10 by Faith Bachik Zerorez Phoenix
What do you like about our products and services?

WE've always had excellent service from you. Please let us know when your grout
cleaning service goes on sale. Thanks.

Report a concern   June 15, 2023 — Rated 4 out of 10 by J.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I felt like I was being taken advantage of for the pet stain removal solution. I was told he was going to use 2 gallons but was very confusing when I asked how he could prove he used 2 gallons. Then a stain did not come out and when he returned he try to sell me more of it. He also said that it soaks into the pad before they remove it but he did not give it enough time to soak in to the padding. The only saving grace was your 100% satisfaction guarantee. When he did come back after arguing with him that I was not going to pay anymore he spoke with someone and did remove the spot in question.

Report a concern   June 15, 2023 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

The carpet feels clean, not with the stiff residue that other companies' cleaners leave behind.

The staff who set appointments are always kind and respectful.

The gentleman who cleaned our carpets paid attention to details and did a thorough job. He spent a lot of time on each room and rug, making sure it was clean. We had hired a well-known brand in the past and they had not only finished quickly, but dirt, not even stains, reappeared a few days after cleaning. This is absolutely not thr case with Zero Res.

Report a concern   June 15, 2023 — Rated 10 out of 10 by Lea Bertram Zerorez Phoenix
What do you like about our products and services?

Very kind and professional staff.

Report a concern   June 15, 2023 — Rated 8 out of 10 by S.O. Zerorez Phoenix
What could we do to improve?

Look for ways to reduce cost. $500 to clean carpets can be a budget buster

Report a concern   June 15, 2023 — Rated 10 out of 10 by Julie Griffin Zerorez Phoenix
What do you like about our products and services?

They have always done a great job on our carpets. We have used them for many years, here in AZ and also when we lived in MN. The man that did our carpet on June 13 was so nice and knowledgeable. I would absolutely recommend them to all my friends.

Report a concern   June 14, 2023 — Rated 10 out of 10 by Jane Gasch Zerorez Phoenix
What do you like about our products and services?

Promptness and great job!

Report a concern   June 14, 2023 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Excellent results, excellent customer service. Tech Chris L. was exceptional. Thank you! Will not hesitate to recommend your company.

Report a concern   June 14, 2023 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

The technician was professional, polite, informative, and expedient.

Report a concern   June 14, 2023 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

100% clean!!

Report a concern   June 14, 2023 — Rated 9 out of 10 by H.G. Zerorez Phoenix
What do you like about our products and services?

quality

Report a concern   June 14, 2023 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Grrat service

Report a concern   June 14, 2023 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Prompt courteous service and good results.

Report a concern   June 14, 2023 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Person who cleaned the carpets was friendly and courteous.

Report a concern   June 14, 2023 — Rated 10 out of 10 by Heather Buck Zerorez Phoenix
What do you like about our products and services?

The gentleman that came out was very professional and did a wonderful job. Our carpets smell and look brand new.

Report a concern   June 14, 2023 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Carpets come out much cleaner than when your competitors clean them

Report a concern   June 14, 2023 — Rated 10 out of 10 by A.N. Zerorez Phoenix
What do you like about our products and services?

Timely, efficient super clean carpets!!

Report a concern   June 14, 2023 — Rated 4 out of 10 by L.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Floors still show dark spots and feel that they rushed service. 4 hour service ended up being 2 which is great in efficiency but feel like spots were missed and could be related to that.

Report a concern   June 14, 2023 — Rated 10 out of 10 by Terry Sides Zerorez Phoenix
What do you like about our products and services?

SUPERB CUSTOMER SERVICE

Report a concern   June 14, 2023 — Rated 8 out of 10 by M.R. Zerorez Phoenix
What could we do to improve?

Being older, I was surprised that you do not move furniture. I am lucky my grandkids live close to help me, but I know several around me that do not have that, so I would not recommend you to them for that reason.
My carpets were cleaned, he did a great job. I have no issues with the person that came. Just the furniture moving.

Report a concern   June 14, 2023 — Rated 10 out of 10 by M.L.M. Zerorez Phoenix
What do you like about our products and services?

Works well although there are a few spots missed. Service man was very professional.

Report a concern   June 14, 2023 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Service was friendly and very efficient! Excellent work.

Report a concern   June 14, 2023 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The service technician was great. Cleaned everything and was professional.

Report a concern   June 13, 2023 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Our technician was very kind, efficient, helpful and knowledgeable. Please thank him. Thank you.

Report a concern   June 13, 2023 — Rated 3 out of 10 by B.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I hired company to remove all pet hair not 80%

Report a concern   June 13, 2023 — Rated 10 out of 10 by P.D. Zerorez Phoenix
What do you like about our products and services?

Professional and efficient

Report a concern   June 13, 2023 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

My whole experience was great! My tile floor almost looks brand new. Joseph did a great job and was very nice.

Report a concern   June 13, 2023 — Rated 10 out of 10 by Mary Ortega Zerorez Phoenix
What do you like about our products and services?

The individuals explained what would take place. The tile looks great too .


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