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based on 84484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service man. Thinking there should be something applied to protect from collecting more dirt after the cleaning.
We paid and notified the tech before hand we had some areas where there was pet stains.We waited for the areas to dry and hit them with a black light...let's just say they weren't clean.We can still smell the odor and still see the stains.The tech was here maybe an hour and a half and did 2 bedrooms a hallway ,stairs and the tile downstairs.Hopefully this will be redone the right way.We payed alot of money for this.We also have always had good results from past experiences with you.This time not so much
technician was awesome!
My carpet is gorgeous when you clean it!
It was a great experience from scheduling to the actual appointment. Scott was timely, knowledgeable, & great to work with. The results were exceptional. Will definitely use again & refer to my friends & family.Thanks so much!
It was great alex was very up front with woak, Very happy with his work. thank you
More upfront pricing. We still smell the urine, it is a lot less, but for the price of the deodorizing we expected it to be gone.
Professional helpful and quick. Great service
On time , profesionalism
This is the second time that Kaleb cleaned our carpets.
He’s very professional and does an excellent job!!
Our carpets look great!
Amazing service from the initial call to the confirmation process and then the amazing customer service from the technician rep that was here. Alex was courteous, thorough, and went above and beyond.
Professional and courteous technicians and always amazing results. Reasonable price also. 🤗
Beautiful clean rugs!
Great job
Quick and tech was knowledgeable answered all questions.
Your focus on my needing to clear the room is an issue. If I have a house full of furniture, clearing the room may not be an option. I had issue with your staff, telling me a piece was heavy, but it needed to be moved and I had to do it. I left it where it was, because it was heavy and I had no where to put it, however I ended up moving it because they made an issue of it and the only place I could move it left very little room for me to get around it. I also had issue with paint being taken off of my baseboard and nothing being said about it. I had just painted it a day or two before the floors were cleaned, so I know this was done by your technician. An acknowledgment was all I wanted, I knew there was nothing they could do, but it was so obvious and their silence was very loud..
All of this said, my floors look incredible and they did a great job.
Tech did a great job and was on time
Your technicians are so nice and helpful. They never try to upsell. Love that your products don’t leave residue. Joshua was terrific.
The gentleman was very nice did all the things he needed to get the job done. My carpet was dry in about 5 hours amazing!! Really loved the service
I have been a customer for several years and have never had a problem with Zerorez. Jessie was professional and so conscientious My house always looks and smells so nice after.
Darlene Antenucci
Lack of chemicals and odor-
The fact that my carpets aren’t crunchy, after they dry
It took way to long for my carpets to dry. My closet was still damp after 24 hrs. I also felt it was way too expensive for the area rug.
Carly was great and quick and did a wonderful job at a reasonable price. Will definitely use again.
Friendly, professional, on time, and good quality.
We love the carpet cleaning but when we get our estimate online it's always much lower in price than the amount the technician quotes. This time we asked if there was a military discount and found out that it could be applied to our total. That was helpful and appreciated.
Love Zerorez! Love empowered water and you take dirty water with you. No soap, no crunch.
Techs are very nice, but ask too many questions. Makes customer feel as though they are doing most things wrong. But, we work through that.
Customer service was amazing! Quick and efficient.
I had intended to watch Treyvon for a little bit because I wanted to see the process of cleaning our carpets but also to see how dirty they were but I didn't want him to feel like I was just watching over his shoulder so I went outside to work in the flower bed. The next thing I knew, the motor shut off to his truck!! He was already finished!!! So I only got to talk to him instead of actually seeing the process. Treyvon was very nice and polite and answered all my questions. The next project for Zerorez is to clean our tile and grout but some repair work has to be done first; then Treyvon said they would come out and clean the tile and grout and then seal the grout. Also, the invoice we received via email was very detailed -- how much each thing cost individually -- and I like that. The carpets dried really quickly and are soft to the touch. Thank You, Zerorez!!!
Alex our technician was excellent !!!!!!!! 10 out of 10.Personable, professional, thorough, efficient, extremely likable.