- Phone: (480) 507-2419
- Visit Website
based on 84400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Joshua and Aaron were excellent. My carpets look great and they were very efficient.
On time, great communication.
Technician
1. Courteous staff.
2. On time appointments.
3. Thorough cleaning.
4. Reasonably priced.
Carpet looks great. Tech was very knowledgeable and did a good job.
Great service from customer service and the tech Jesse. Very professional. Have used in the past and will use again!
Luis was on time, quick, and did an amazing job. Zerorez has been the only company I've used for the last several years because of the quality that they deliver.
Tech used dirty equipment. Tools used had dog hair on it(I've never had pets here) and when asked about it he smirked it off.
I called the office, agent never called back to this day. I never pushed on the issue thinking they would be professional enough to at least call to follow up on the job, nothing.
This business is lacking in office and in the field.
Do more prep on the dirty areas like in front of a chair or sofa where there is much use
Great service technician
Great service. Great results. Super people to deal with
Luis is the BEST!!! We went too long having the carpets and rugs cleaned this time but they are perfect thanks to Zerorez & Luis!
Environmentally friendly & professional staff
This time we had Cesar as our tech. We really appreciated the effort he put in to truly cleaning our floor. The couch looked amazing. The floors look amazing he got stains out, I didn’t expect. I’m super grateful for good care.
Your two techs who came to our home were friendly, respectful, and took care to protect the newly painted home from dust/dirt, etc. And they were informative about the process. Many thanks.
Joshua performed carpet cleaning, tile cleaning as well as remaining grout. He's very friendly, professional and shows up on time. With each of his services, I would give as mamy stars as possible! Way to go Joshua!
Products are eco friendly.
Spots were cleaned that I never thought could be cleaned.
Made a 20 year old rug look almost new.
Was fast and fast drying.
Overall, a great experience.
I had scheduled an appointment last sat the technician arrived and began to look at his watch as I was discussing wanting specific treatment before cleaning it felt that he clearly was going to be inconvenienced and more so concerned about time.
I’ve had services once prior and that tech did an amazing job that’s why I scheduled again. Unfortunately this was not the experience this time. The carpets don’t look much better and there were spots that were not done. I actually had to use our cleaning machine yesterday because it was not cleaned efficiently.
Very quick service, friendly and knowledgeable technician.
After 14 hours of my carpet being cleaned it was still wet and 28 hours after my carpet was cleaned it was still damp. The guy was nice, but seemed to go through pretty quick when it came to using the brush and sucking up the liquid. After we paid I didn't get a receipt and I need a receipt for my carpet warranty. The only 2 companies that are authorized for my carpet warranty is Zerorez & Stanley Steamer. Next time I will probably have to go with Stanley Steamer.
Your service is top-notch at every level. From the folks who help me with getting an appointment to the technicians who arrive to do the work, the Zerorez personnel are above and beyond the norm. They are consistently helpful, professional and personable. I was very grateful to have Matthew once again as my technician. He is truly second to none! He is thorough in his work and communicates extremely well on the issues of what needs to be done and why. I wouldn't have my carpeting serviced by any other company.
Our tech was on time, incredibly nice and did a wonderful job!!!
I had to tell the technician that he didn’t clean a couple of spots which make me wonder how good a job he did on the less obvious places. Also he smeared the glass door up so terribly that you could hardly see thru it! So I ended up cleaning it myself and now it’s nice. I also ended up using my magic eraser on the black streaks I had on the tile from my shower caddy which he first told me that was the coloring of the tile and then proceeded to hook his machine up again only to lighten it!! Not to worry. Magic eraser got it clean. He had the bathroom floor so wet I can’t imagine home he could even accomplish that. 2 hours later it was still wet. Very disappointing.
Outstanding service. Very professional technician and great results. Highly recommend.
Was not happy with the customer service. He seemed like he finished too quickly The carpets Look okay but just seem like it was very quickly
I’m not a fan of wet carpet.
The technician did an awesome job! Looked completely new, was on time and efficient. Very polite! I would absolutely be using Zerorez in the future and recommend them to family and friends.
I thought that the service was great. There was a small hiccup with scheduling but got corrected and did not delay my service.
Clean process. Tech was extremely thorough.