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based on 84355 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job and very professional technician.
Our technician was professional, explained our options and did an outstanding job. Our carpets dried quickly and look brand new.
VERY PROFESSIONAL AND A GREAT JOB WELL DONE. I HAVE ALREADY RECOMMENDED YOUR COMPANY TO MY NEIGHBOR
Minimum amt of water left behind
We rent a house that has 12 year old carpet in it. I had attempted to clean it myself several times but could never get the stains out. Zerorez did a great job and we are thrilled with the results. The customer service is an A+.
The Technicians were so pleasant and helpful
Products are excellent and staff is the best.
Your cleaning process is amazing. Our 7 year old carpet looks and smells like new. Our tile looks great. You treated our grout and it looks so good. Our area rugs look like new - colors very bright. Our holiday guests told us that our house smelled and looked very clean BEFORE we told them that the tile and rugs had been cleaned.
Your people are so professional, courteous and friendly. The team that came to our home kept me involved during the entire process - showing the "before and after" difference, explaining their process and telling me how to use the cleaning kit that I purchased. When we call again, it would be great to ask for the same two guys, even though that is probably not possible.
We learned about your service from Barry Young on KFYI.
The prompt service and the ease how zerorex gets out the stains from the carpet.
I wish u all could see the before and after pictures, they did a fantasice job. I have white carpet and live with two dogs, two cats and three men so needless to say I had mud tracks throught the house. Now they are gone... I love it.
Everything was great! On Time, clean work, friendly tech with good attitude.
would use them again and dalso recommend.
Mrs. Last name removed
Casey stated that our living room/dining area covered the 3 rooms @$129. I think that is an overstatement. If you drew a line down the center of the room, I believe it would be more like 2 rooms. He was high pressure in a suit. When he quoted $20 for an area rug, I thought that was a very good deal, and it looks nice. Then, he pressured for cleaning the couch which has a slipcover. He did not quote a price, but I thought the $20 for the area rug was reasonable & 'went for it'. He charge $130. It's a slipcover. I could buy a new one for a bit more than that. I am still angry 10 days later. $Three hundred eighty dollars for carpet cleaning is really over the top, and as they say, I am going to tell my friends. It was not satisfactory, too high pressure for the amount of work done.
I don't think disappointed is what I am feeling. The only thing I knew about Zerorez was what I hear in your radio adds. Things like on chemicals and the first thing the man did was come in with a pump up stray bottle and start spot spraying. As for the carpet, it looked great when he was done but by the nest day some of the spots were coming back.I used Zerorez as a time saver but I will probable go back to cleaning my carpet myself.
I really like the fact no chemicals are being used. Also, the technician took his time to ensure that the carpets are thoroughly cleaned.
Everything !! Your Tech was very courteous, and knowledgeable. (I will be requesting Levi next time, he was great !!) I will be using your services for all future cleaning of carpets, chairs, couches, etc....
I really liked the idea of using a company that didn't use harsh soaps as I have a 6 month old and 4 year old with severe allergies and skin sensitivity. I felt zero rez was more expensive but I was ok with the price as long as I had a good experience. I was quoted $225 for 4 small rooms and a small area rug. When the technician arrived he said I should not have been quoted over the phone and he needed to do a walk through first, when I told him I already wrote a check as was even told I could pay over the phone he said I could always right another check. When I finally said the high amount I was quoted he was fine with it. I came back in to talk to him about the areas I felt really needed cleaning (we don't have any pets just mainly high traffic stuff and two small stains from a drink and rootbeer in one of the kids rooms) but he was on the phone making a personal call. The assistant who was very polite asked if they could park the van on my driveway which I said was fine, but was not told it would leak which it did quite a bit. The carpet just seemed ok, they never got the root beer stain it didn't even look much lighter and the high traffic areas seem to look like some of the spots are returning already after just a few days.
My carpets have never been cleaner! I loved how there was no soap residue or strong chemical smell. I will recommend zerorez to everyone I know.
No Chemicals
Our carpet seems a lot cleaner -- traffick areas are still quite evident. One problem I would like say is that your people are not allowed to move any furniture which makes it difficult for us -- he wouldn't even help us move a very small dining room table and watched as we did it for ourselves. I probably woluldn't use your services again for this reason. We had already moved everything else out of his way.
Carpet looks new.
Fast, the carpet dried in 6 hours or less. No smell, only smell of fresh clean carpets.
The dirt came out and some of the paint stains.
The cleaning process works very well, just as advertised. And...I love the corner protectors! The last company we had clean our carpeting really banged up the walls and corners. The two techs that cleaned our carpet we're so careful that they didn't really need the corner protectors. However, we just had our house painted so I'm glad they use them.
Will definitely use again!
My carpet was awful and he cleaned it very very well
I like everything about Zerorez! Very reliable always on time, do a great job! No chemicals, the carpets stay cleaner so much longer.
I was amazed by the results of the cleaning that was done on my 5 year old, light colored, sectional. It had never been professionaly cleaned before. Your employee was fantastic! He let me know that he would try his best to get all the stains out, but there may be some traces of stains after it dried. Two hours after he left, my sectional was completly dry and I could not believe my eyes! There were "No Stains Left!" My sectional looked new again! I will definetly call Zerorez in the future for my other cleaning needs. As for your employee, He was clean, very nice and had great work ethics!
More price disclosure online (the price at time of service was higher due to alleged increased work needed). I also called your office BEFORE booking to ask about tile cleaning method and the lady in your office was NOT very knowledgeable about the process/method (I had to pry information out of her as to how you did the process). The actual work in the field was done VERY WELL and the service tecnichian was friendly, prompt, and complete.
My carpet looks fabulous and our service man was so kind-- I was extremely impressed!!!
Your technician was a total professional, right on time, well prepared and did an outstanding job! The carpets look like new, your system is the best. Thanks for the prompt service.
After the carpet dried, I could still see areas that some stains. I feel that some of the carpet cleaners that I have used in the past would have been able to get them out easily.
speedy service, neat and clee