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based on 86658 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It is a pleasure to have your guys come and clean the carpet. They are always friendly and courteous and do a great job even though the carpet is 12 years old!!
That said I do have a minor complaint with your service this time. I was called and told that the carpet would be cleaned between 12 and 2. When 2 arrived I called your office and was told the technician was running late and it would be after 3 before he would arrive. It would have been nice to have received a phone call from you letting me know he was running late before hand.
Thorough, friendly, nice smell, and good results.
The water system used.
The technicians were very knowledgable, clean attire and wanting to please.....Also very impressed with the cleanliness of the truck mount system...When the equipment is clean I believe determines the results of the interior job....Definitely will recommend to others...My hat is off to MARK and KIRBY!!!!
Casey explained every step of the cleaning project to me. I was very impressed with his knowledge and hard work. My tile looks like new, as does my carpet.
I purchased the all purpose cleaner kit, I am very UnHappy with the outcome of my floors. I intend to call your office on Monday, as it left streak marks, and a dull looking finish. I am either going to have to hire some one to clean & buff or I will have to get down on my hands & knees to clean & buff. I am very upset about this, as this is not how it was sold to me. I am satisfied with the actaul carpet cleaning. Also, I was quoted $1.00 sq foot for area rug if done in the home, $3.00 if taken to the shop (was not asked specifics) but because it was wool, I was charged $1.50. I do wanta refund for the extra purchase I made for the cleaner kit.
They are always thorough and hard working and polite! I always love my carpets ofter I get them cleaned......they look brand new, and it makes me feel like a new Women!
impressed with quality...and cleaness...and your advertising!
I wanted to rip carpet out, but could not justify expense at this time...
You have extended the life of the carpet, in my eyes, and personal comfort level.
Thank you, and
my wallet Thanks you too!
The carpet is always clean and beautiful when the guys finish. Thanks for a great service.
Service was awesome and so far, no old stains coming up due to residual soap from the last guy. I'm very impressed!
use better judgement about the limits of the service. i had the kitchen grout cleaned and there is a clear, unnecessary point at which the cleaning was terminated leaving the room only partially cleaned.
Very professional and clean looking service person. Did great job, was effecient and speedy. AAAAA+++++++
Your tech did a great job
You always do a great job. Except, sorry, this time there was just one small area (around our bedside table that still looks quite dirty. I have not had a chance yet to give it a shot myself - It may be beyond help. we will see. Other than that, Thanks and the gentleman who came was very nice and worked hard.
I liked the professionalism and care you took of our home... from the corner bumpers that protected our walls, to the booties you gave us to keep our newly cleaned carpets from getting dirty!
I am delighted
The techs were friendly, informative and efficient. I really like the idea of eco-friendly products.
We were pleased with the quality of the service but it was much more expensive than other carpet cleaning companies we have used in the past.
Would like hidden fees such as grout sealing disclosed when booking appointment.
Very nice, friendly, accommodating service - well done!
Cleaned carpets & furniture amazingly fast with wonderful results
I like the fact that you clean without the use of water, your service tech was prompt and courteous, I will highly recommend your services. Thank you
everything
The were quick to schedule and our carpets look like new. We have a 3 kids, one that is 2 years old and a dog,so I was shocked about how clean our carpets are.
professional services and great looking carpet
Educated/professional service reps that completed the work in an appropriate amount of time with good results.
Very professional from the first call to when Cody finished with the job.
does best job ever and your person is great to work with
No chemicals
The carpets seemed to stay damp even the next day. They carpet looks okay, and the techs were very nice and courteous, just didn'd like how long they stayed so damp.